Kenneth K. Boyer

Michigan State University - Marketing & Supply Chain Management

East Lansing, MI 48824-1121

United States

SCHOLARLY PAPERS

3

DOWNLOADS

46

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (3)

1.

Welcome Home: Innovating the Forward Supply Chain

Business Strategy Review, Vol. 16, No. 2, pp. 31-37, June 2005
Number of pages: 7 Posted: 15 Jun 2005
Kenneth K. Boyer and G. Tomas M. Hult
Michigan State University - Marketing & Supply Chain Management and Michigan State University
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2.

Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare

Chandrasekaran, A., C. Senot, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing & Service Operations Management 14 (4): 548-566.
Number of pages: 19 Posted: 01 May 2015 Last Revised: 21 May 2015
Aravind Chandrasekaran, Claire Senot and Kenneth K. Boyer
The Ohio State University, Tulane University and Michigan State University - Marketing & Supply Chain Management
Downloads 20 (522,428)

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healthcare operations, process management, clinical and experiential quality, empirical research

3.

Managing Internet Product Returns: A Focus on Effective Service Operations

Decision Sciences, Forthcoming
Posted: 30 Nov 2006
University of Tennessee, Knoxville - College of Business Administration, Arizona State University - W.P. Carey School of Business, University of Virginia - Darden School of Business and Michigan State University - Marketing & Supply Chain Management

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E-commerce, Customer Loyalty, Returns Management, Service Operations, Service Recovery