Achal Bassamboo

Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

27

DOWNLOADS
Rank 11,062

SSRN RANKINGS

Top 11,062

in Total Papers Downloads

4,631

SSRN CITATIONS
Rank 7,784

SSRN RANKINGS

Top 7,784

in Total Papers Citations

48

CROSSREF CITATIONS

100

Scholarly Papers (27)

1.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 572 (51,203)
Citation 16

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

2.
Downloads 461 (67,104)

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inventory record inaccuracy, inventory management, retail

3.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Goizueta Business School, Emory University and Harvard University - Technology & Operations Management Unit
Downloads 406 (78,126)
Citation 8

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Wisdom of crowds, demand forecasting, price forecasting

4.

Scheduling Homogeneous Impatient Customers

Number of pages: 36 Posted: 20 Aug 2013 Last Revised: 03 Jul 2015
Achal Bassamboo and Ramandeep S. Randhawa
Downloads 401 (79,263)
Citation 7

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scheduling, control, reneging, abandonment

5.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 12 Oct 2017
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 382 (83,879)
Citation 1

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

6.

Portfolio Credit Risk with Extremal Dependence

Number of pages: 31 Posted: 15 Jul 2005
Achal Bassamboo, Sandeep Juneja and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Tata Institute of Fundamental Research (TIFR) and Columbia Business School - Decision Risk and Operations
Downloads 252 (132,098)
Citation 3

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Portfolio, credit, asymptotics, simulation, importance sampling, rare events, risk management

7.
Downloads 248 (134,285)
Citation 1

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Dynamic Pricing, Welfare Analysis, Inventory Management, Revenue Management

8.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 38 Posted: 21 Sep 2016 Last Revised: 17 Sep 2019
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 227 (146,391)
Citation 3

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

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Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

10.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Tingliang Huang, Gad Allon and Achal Bassamboo
Carroll School of Management, Boston College, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 212 (156,188)
Citation 7

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

11.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Ruomeng Cui, Gad Allon, Achal Bassamboo and Jan A. Van Mieghem
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 203 (162,689)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

12.
Downloads 198 (166,475)
Citation 13

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baggage fees, airlines, operations management, revenue management

13.

The Reference Effect of Delay Announcements: A Field Experiment

Kelley School of Business Research Paper No. 17-26
Number of pages: 37 Posted: 05 Apr 2017
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 145 (217,991)
Citation 5

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

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worker poaching, passive recruiting, supply chain, capacity management, staffing

15.
Downloads 103 (281,307)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

16.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 91 (304,762)
Citation 5

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17.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 86 (315,792)
Citation 5

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delay announcement; patience time; customer abandonment; structural estimation

18.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 79 (332,255)
Citation 3

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

19.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 51 (415,494)
Citation 2

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

20.

When Service Times Depend on Customers' Delays: A Solution to Two Empirical Challenges

Number of pages: 23 Posted: 24 May 2019
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 46 (434,031)

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service systems, dependence of service times on delay, censored data

21.

On a Data-Driven Method for Staffing Large Call Centers

Operations Research 57, no. 3: 417-726.
Number of pages: 13 Posted: 21 Oct 2011
Achal Bassamboo and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Columbia Business School - Decision Risk and Operations
Downloads 34 (484,793)
Citation 2

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22.
Downloads 29 (509,790)

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inventory production, stochastic models, programming, linear, applications, queues, networks, flexibility, newsvendor networks

23.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 24 (538,422)
Citation 8

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

24.

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Manufacturing & Service Operations Management, Vol. 11, No. 1, pp. 70-89, Winter 2009
Number of pages: 20 Posted: 21 Oct 2011
Achal Bassamboo, J. Michael Harrison and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Stanford Graduate School of Business and Columbia Business School - Decision Risk and Operations
Downloads 17 (582,387)

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25.

A Little Flexibility is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Operations Research 2012 INFORMS, Vol. 60, No. 6, November–December 2012, pp. 1423–1435
Number of pages: 13 Posted: 08 Jun 2016
Downloads 12 (615,670)
Citation 1

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flexibility; capacity optimization; queueing network; diffusion approximation.

26.

Optimally Scheduling Heterogeneous Impatient Customers

Number of pages: 34 Posted: 15 Jun 2020
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 9 (636,225)

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multi-class queues, stochastic control, optimization, priority, approximations

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ambulance allocation, redeployment, penalized omniscient relaxations