Achal Bassamboo

Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

33

DOWNLOADS
Rank 11,296

SSRN RANKINGS

Top 11,296

in Total Papers Downloads

6,103

SSRN CITATIONS
Rank 7,128

SSRN RANKINGS

Top 7,128

in Total Papers Citations

84

CROSSREF CITATIONS

99

Scholarly Papers (33)

1.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 691 (53,226)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

2.
Downloads 542 (72,476)

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inventory record inaccuracy, inventory management, retail

3.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Goizueta Business School, Emory University and Harvard University - Technology & Operations Management Unit
Downloads 534 (73,878)
Citation 11

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Wisdom of crowds, demand forecasting, price forecasting

4.

Scheduling Homogeneous Impatient Customers

Number of pages: 36 Posted: 20 Aug 2013 Last Revised: 03 Jul 2015
Achal Bassamboo and Ramandeep S. Randhawa
Downloads 463 (87,872)
Citation 8

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scheduling, control, reneging, abandonment

5.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 08 Mar 2022
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 442 (92,658)
Citation 3

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

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Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

7.

Welfare Implications of Inventory-Driven Dynamic Pricing

Number of pages: 56 Posted: 06 Mar 2017 Last Revised: 04 May 2018
The University of Texas at Austin - McCombs School of Business, University of Texas at Austin - Red McCombs School of BusinessUniversity of Texas at Austin - Red McCombs School of Business and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 321 (132,655)
Citation 4

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Dynamic Pricing, Welfare Analysis, Inventory Management, Revenue Management

8.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 298 (143,370)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

9.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 265 (161,627)
Citation 13

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

10.

Portfolio Credit Risk with Extremal Dependence

Number of pages: 31 Posted: 15 Jul 2005
Achal Bassamboo, Sandeep Juneja and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Tata Institute of Fundamental Research (TIFR) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 261 (164,088)
Citation 3

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Portfolio, credit, asymptotics, simulation, importance sampling, rare events, risk management

11.
Downloads 251 (170,572)
Citation 17

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baggage fees, airlines, operations management, revenue management

12.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Ruomeng Cui, Gad Allon, Achal Bassamboo and Jan A. Van Mieghem
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 224 (190,068)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

13.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Tingliang "Tom" Huang, Gad Allon and Achal Bassamboo
Haslam College of Business, University of Tennessee, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 223 (190,875)
Citation 12

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

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Omnichannel Services, Strategic Queuing, Information, Digital Innovation, On-demand Service

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worker poaching, passive recruiting, supply chain, capacity management, staffing

16.
Downloads 109 (341,830)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

17.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 103 (355,065)
Citation 5

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18.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 94 (376,465)
Citation 10

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delay announcement; patience time; customer abandonment; structural estimation

19.

When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence

Operations Research, Forthcoming
Number of pages: 22 Posted: 24 May 2019 Last Revised: 27 Jul 2021
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 85 (400,428)
Citation 1

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service systems, dependence of service times on delay, censored data

20.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 83 (406,090)
Citation 5

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

21.

Understanding the Value of Feature Information Sharing

Number of pages: 35 Posted: 24 Apr 2022
Hojun Choi, Ahmet Colak, Sina Golara and Achal Bassamboo
Northwestern University, Clemson University, College of Business, Kennesaw State University - Michael J. Coles College of Business and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 77 (424,078)

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auto features, information sharing, overpricing, online platforms, big data

22.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 57 (494,328)
Citation 1

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

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24.

Optimally Scheduling Heterogeneous Impatient Customers

Number of pages: 34 Posted: 15 Jun 2020
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 54 (506,552)

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multi-class queues, stochastic control, optimization, priority, approximations

25.
Downloads 41 (566,692)

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ambulance allocation, redeployment, penalized omniscient relaxations

26.

On a Data-Driven Method for Staffing Large Call Centers

Operations Research 57, no. 3: 417-726.
Number of pages: 13 Posted: 21 Oct 2011
Achal Bassamboo and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 40 (571,812)
Citation 2

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27.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 32 (616,441)
Citation 9

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

28.
Downloads 29 (635,250)

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inventory production, stochastic models, programming, linear, applications, queues, networks, flexibility, newsvendor networks

29.

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Manufacturing & Service Operations Management, Vol. 11, No. 1, pp. 70-89, Winter 2009
Number of pages: 20 Posted: 21 Oct 2011
Achal Bassamboo, J. Michael Harrison and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Stanford Graduate School of Business and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 21 (693,074)

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30.

A Little Flexibility is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Operations Research 2012 INFORMS, Vol. 60, No. 6, November–December 2012, pp. 1423–1435
Number of pages: 13 Posted: 08 Jun 2016
Downloads 14 (751,097)
Citation 2

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flexibility; capacity optimization; queueing network; diffusion approximation.

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dynamic-pricing, advance-booking platforms, sequential game, decentralized supply

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stochastic game, online communities, knowledge sharing, network structure

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self-scheduling capacity, contract design, emerging markets, sequential game, collaborative consumption