Achal Bassamboo

Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

36

DOWNLOADS
Rank 10,694

SSRN RANKINGS

Top 10,694

in Total Papers Downloads

7,836

SSRN CITATIONS
Rank 6,067

SSRN RANKINGS

Top 6,067

in Total Papers Citations

171

CROSSREF CITATIONS

101

Scholarly Papers (36)

1.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Emory University - Goizueta Business School, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 816 (52,810)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

2.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Emory University - Goizueta Business School and Harvard University - Technology & Operations Management Unit
Downloads 612 (76,752)
Citation 11

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Wisdom of crowds, demand forecasting, price forecasting

3.
Downloads 588 (80,609)
Citation 1

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inventory record inaccuracy, inventory management, retail

4.

Scheduling Homogeneous Impatient Customers

Number of pages: 36 Posted: 20 Aug 2013 Last Revised: 03 Jul 2015
Achal Bassamboo and Ramandeep S. Randhawa
Downloads 488 (101,595)
Citation 8

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scheduling, control, reneging, abandonment

5.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 08 Mar 2022
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 474 (105,202)
Citation 7

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

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Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

7.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 371 (139,606)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

8.
Downloads 369 (140,427)
Citation 6

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Dynamic Pricing, Welfare Analysis, Inventory Management, Revenue Management

9.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 334 (156,433)
Citation 13

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

10.
Downloads 308 (170,528)
Citation 18

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baggage fees, airlines, operations management, revenue management

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Omnichannel Services, Strategic Queuing, Information, Digital Innovation, On-demand Service

12.

Portfolio Credit Risk with Extremal Dependence

Number of pages: 31 Posted: 15 Jul 2005
Achal Bassamboo, Sandeep Juneja and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Tata Institute of Fundamental Research (TIFR) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 279 (188,932)
Citation 2

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Portfolio, credit, asymptotics, simulation, importance sampling, rare events, risk management

13.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Ruomeng Cui, Gad Allon, Achal Bassamboo and Jan A. Van Mieghem
Emory University - Goizueta Business School, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 265 (199,077)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

14.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Tingliang Huang, Gad Allon and Achal Bassamboo
Haslam College of Business, University of Tennessee, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 254 (207,633)
Citation 12

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

15.

Structuring Online Communities

Number of pages: 52 Posted: 14 Nov 2021 Last Revised: 27 Sep 2022
Neha Sharma, Gad Allon and Achal Bassamboo
Downloads 230 (229,705)

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stochastic game, online communities, knowledge sharing, network structure

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worker poaching, passive recruiting, supply chain, capacity management, staffing

17.

List Now or Later? An Equilibrium Analysis of Advance-Booking Platforms

Number of pages: 51 Posted: 27 Jul 2022 Last Revised: 17 Oct 2022
Downloads 182 (283,202)

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dynamic-pricing, advance-booking platforms, sequential game, decentralized supply

18.

When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence

Operations Research, Forthcoming
Number of pages: 22 Posted: 24 May 2019 Last Revised: 27 Jul 2021
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 132 (369,219)
Citation 1

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service systems, dependence of service times on delay, censored data

19.
Downloads 129 (375,717)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

20.

Understanding the Value of Feature Information Sharing

Number of pages: 35 Posted: 24 Apr 2022
Hojun Choi, Ahmet Colak, Sina Golara and Achal Bassamboo
Northwestern University, Clemson University, College of Business, Kennesaw State University - Michael J. Coles College of Business and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 122 (391,913)

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auto features, information sharing, overpricing, online platforms, big data

21.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 118 (401,525)
Citation 5

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22.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 115 (409,162)
Citation 24

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delay announcement; patience time; customer abandonment; structural estimation

23.

Optimally Scheduling Heterogeneous Impatient Customers

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 35 Posted: 15 Jun 2020 Last Revised: 17 May 2023
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 106 (434,028)

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multi-class queues, stochastic control, optimization, priority, approximations

24.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 95 (467,750)
Citation 5

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

25.

Value of Simple Menus with Price and Delay Sensitive Customers

Number of pages: 47 Posted: 27 Aug 2020
Abhishek Ghosh, Achal Bassamboo and Ramandeep S. Randhawa
A.B. Freeman School of Business, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Southern California
Downloads 84 (505,173)

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26.

Is Full Price the Full Story When Consumers Have Time and Budget Constraints?

Manufacturing & Service Operations Management
Number of pages: 45 Posted: 28 Sep 2022 Last Revised: 19 Sep 2023
Simin Li, Martin Lariviere and Achal Bassamboo
Downloads 83 (508,764)

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service operations, pricing and revenue management, economic models

27.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 71 (560,836)
Citation 3

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

28.

On a Data-Driven Method for Staffing Large Call Centers

Operations Research 57, no. 3: 417-726.
Number of pages: 13 Posted: 21 Oct 2011
Achal Bassamboo and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 60 (606,933)
Citation 2

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29.
Downloads 52 (649,371)

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ambulance allocation, redeployment, penalized omniscient relaxations

30.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 52 (649,371)
Citation 9

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

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healthcare operations, emergency department overuse, collocation, capacity expansion

32.
Downloads 41 (716,535)
Citation 8

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inventory production, stochastic models, programming, linear, applications, queues, networks, flexibility, newsvendor networks

33.

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Manufacturing & Service Operations Management, Vol. 11, No. 1, pp. 70-89, Winter 2009
Number of pages: 20 Posted: 21 Oct 2011
Achal Bassamboo, J. Michael Harrison and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Stanford Graduate School of Business and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 39 (730,158)

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34.

A Little Flexibility is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Operations Research 2012 INFORMS, Vol. 60, No. 6, November–December 2012, pp. 1423–1435
Number of pages: 13 Posted: 08 Jun 2016
Downloads 28 (813,371)
Citation 2

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flexibility; capacity optimization; queueing network; diffusion approximation.

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supply chain incentives, sales variance, sales effort

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self-scheduling capacity, contract design, emerging markets, sequential game, collaborative consumption