Achal Bassamboo

Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences

2001 Sheridan Road

Evanston, IL 60208

United States

  • Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

SCHOLARLY PAPERS

33

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99

Scholarly Papers (33)

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1.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 691 (53,226)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

2.

Inventory Auditing and Replenishment Using Point-of-Sales Data

Number of pages: 31 Posted: 28 Oct 2014 Last Revised: 08 May 2020
Achal Bassamboo, Antonio Moreno and Ioannis Stamatopoulos
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Harvard University - Technology & Operations Management Unit and The University of Texas at Austin - McCombs School of Business
Downloads 542 (72,476)

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inventory record inaccuracy, inventory management, retail

3.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Goizueta Business School, Emory University and Harvard University - Technology & Operations Management Unit
Downloads 534 (73,878)
Citation 11

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Wisdom of crowds, demand forecasting, price forecasting

4.

Scheduling Homogeneous Impatient Customers

Number of pages: 36 Posted: 20 Aug 2013 Last Revised: 03 Jul 2015
Achal Bassamboo and Ramandeep S. Randhawa
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Southern California
Downloads 463 (87,872)
Citation 8

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scheduling, control, reneging, abandonment

5.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 08 Mar 2022
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 442 (92,658)
Citation 3

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

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Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

7.

Welfare Implications of Inventory-Driven Dynamic Pricing

Number of pages: 56 Posted: 06 Mar 2017 Last Revised: 04 May 2018
Ioannis Stamatopoulos, Naveed Chehrazi, Naveed Chehrazi and Achal Bassamboo
The University of Texas at Austin - McCombs School of Business, University of Texas at Austin - Red McCombs School of BusinessUniversity of Texas at Austin - Red McCombs School of Business and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 321 (132,655)
Citation 4

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Dynamic Pricing, Welfare Analysis, Inventory Management, Revenue Management

8.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 298 (143,370)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

9.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 265 (161,627)
Citation 13

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

10.

Portfolio Credit Risk with Extremal Dependence

Number of pages: 31 Posted: 15 Jul 2005
Achal Bassamboo, Sandeep Juneja and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Tata Institute of Fundamental Research (TIFR) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 261 (164,088)
Citation 3

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Portfolio, credit, asymptotics, simulation, importance sampling, rare events, risk management

11.

Would the Social Planner Let Bags Fly Free?

Number of pages: 26 Posted: 31 Aug 2011
Gad Allon, Achal Bassamboo and Martin Lariviere
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 251 (170,572)
Citation 17

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baggage fees, airlines, operations management, revenue management

12.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Ruomeng Cui, Gad Allon, Achal Bassamboo and Jan A. Van Mieghem
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 224 (190,068)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

13.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Tingliang "Tom" Huang, Gad Allon and Achal Bassamboo
Haslam College of Business, University of Tennessee, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 223 (190,875)
Citation 12

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

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Omnichannel Services, Strategic Queuing, Information, Digital Innovation, On-demand Service

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worker poaching, passive recruiting, supply chain, capacity management, staffing

16.

Buying from the Babbling Newsvendor: Availability Information and Cheap Talk

Number of pages: 40 Posted: 20 Oct 2008
Gad Allon and Achal Bassamboo
University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 109 (341,830)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

17.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 103 (355,065)
Citation 5

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18.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 94 (376,465)
Citation 10

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delay announcement; patience time; customer abandonment; structural estimation

19.

When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence

Operations Research, Forthcoming
Number of pages: 22 Posted: 24 May 2019 Last Revised: 27 Jul 2021
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 85 (400,428)
Citation 1

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service systems, dependence of service times on delay, censored data

20.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 83 (406,090)
Citation 5

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

21.

Understanding the Value of Feature Information Sharing

Number of pages: 35 Posted: 24 Apr 2022
Hojun Choi, Ahmet Colak, Sina Golara and Achal Bassamboo
Northwestern University, Clemson University, College of Business, Kennesaw State University - Michael J. Coles College of Business and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 77 (424,078)

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auto features, information sharing, overpricing, online platforms, big data

22.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 57 (494,328)
Citation 1

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

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24.

Optimally Scheduling Heterogeneous Impatient Customers

Number of pages: 34 Posted: 15 Jun 2020
Achal Bassamboo, Ramandeep S. Randhawa and Chenguang (Allen) Wu
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 54 (506,552)

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multi-class queues, stochastic control, optimization, priority, approximations

25.

Information Relaxation Bounds for Evaluating Ambulance Dispatch and Allocation Policies

Number of pages: 5 Posted: 18 Jul 2020
Lavanya Marla and Achal Bassamboo
University of Illinois at Urbana-Champaign and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 41 (566,692)

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ambulance allocation, redeployment, penalized omniscient relaxations

26.

On a Data-Driven Method for Staffing Large Call Centers

Operations Research 57, no. 3: 417-726.
Number of pages: 13 Posted: 21 Oct 2011
Achal Bassamboo and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 40 (571,812)
Citation 2

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27.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 32 (616,441)
Citation 9

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

28.

Optimal Flexibility Configurations in Newsvendor Networks: Going beyond Chaining and Pairing

Management Science, Vol. 56, No. 8, August 2010, pp. 1285–1303
Number of pages: 19 Posted: 07 Feb 2013
Achal Bassamboo, Jan A. Van Mieghem and Ramandeep S. Randhawa
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Northwestern University - Kellogg School of Management and University of Southern California
Downloads 29 (635,250)

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inventory production, stochastic models, programming, linear, applications, queues, networks, flexibility, newsvendor networks

29.

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Manufacturing & Service Operations Management, Vol. 11, No. 1, pp. 70-89, Winter 2009
Number of pages: 20 Posted: 21 Oct 2011
Achal Bassamboo, J. Michael Harrison and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Stanford Graduate School of Business and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 21 (693,074)

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30.

A Little Flexibility is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Operations Research 2012 INFORMS, Vol. 60, No. 6, November–December 2012, pp. 1423–1435
Number of pages: 13 Posted: 08 Jun 2016
Achal Bassamboo, Ramandeep S. Randhawa and Jan A. Van Mieghem
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Northwestern University - Kellogg School of Management
Downloads 14 (751,097)
Citation 2

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flexibility; capacity optimization; queueing network; diffusion approximation.

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dynamic-pricing, advance-booking platforms, sequential game, decentralized supply

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stochastic game, online communities, knowledge sharing, network structure

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self-scheduling capacity, contract design, emerging markets, sequential game, collaborative consumption