Donald L. Ferrin

Singapore Management University - Lee Kong Chian School of Business

Associate Professor of Organizational Behavior

469 Bukit Timah Road

Singapore 912409

Singapore

  • Singapore Management University - Lee Kong Chian School of Business

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Scholarly Papers (3)

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1.

Cultural Differences and Universals in the Development of Trust

22nd Annual IACM Conference Paper
Number of pages: 31 Posted: 07 Oct 2009 Last Revised: 04 Nov 2009
Donald L. Ferrin and Nicole A. Gillespie
Singapore Management University - Lee Kong Chian School of Business and University of Melbourne
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2.

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence - versus Integrity-Based Trust Violations

Journal of Applied Psychology, Vol. 89, No. 1, pp. 104-118, February 2004, Marshall School of Business Working Paper No. MKT 06-09
Posted: 20 May 2008 Last Revised: 30 Jan 2009
Peter H. Kim, Donald L. Ferrin, Cecily D Cooper and Kurt Dirks
University of Southern California - Marshall School of Business, Singapore Management University - Lee Kong Chian School of Business, University of Miami School of Business and Washington University in St. Louis - John M. Olin Business School

Abstract:

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Trust, apology, denial, competence, integrity, guilt, innocence

3.

When More Blame is Better than Less: The Implications of Internal Vs. External Attributions for the Repair of Trust after a Competence- Vs. Integrity-Based Trust Violation

Organizational Behavior and Human Decision Processes, Vol. 99, No. 1, pp. 49-65, 2006
Posted: 21 Jul 2006
Peter H. Kim, Kurt Dirks, Cecily D Cooper and Donald L. Ferrin
University of Southern California - Marshall School of Business, Washington University in St. Louis - John M. Olin Business School, University of Miami School of Business and Singapore Management University - Lee Kong Chian School of Business

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Trust, trust repair, apology, denial, attribution, blame, information, diagnosticity