Sanjeev Malik, M.D.

Northwestern University - Feinberg School of Medicine

SCHOLARLY PAPERS

1

DOWNLOADS

373

TOTAL CITATIONS

0

Scholarly Papers (1)

1.

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

Tuck School of Business Working Paper No. 4135705
Number of pages: 33 Posted: 24 Jun 2022
DePaul University - Kellstadt Graduate School of Business, Dartmouth College - Tuck School of Business, Northwestern University - Kellogg School of Management, Northwestern University - Department of Industrial Engineering and Management Sciences and Northwestern University - Feinberg School of Medicine
Downloads 373 (170,487)

Abstract:

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Wait, Patient Satisfaction, Emergency Department, ED, Prospect Theory, Healthcare