Jugpal S Arneja

University of British Columbia (UBC) - Faculty of Medicine

2329 West Mall

Vancouver, British Columbia BC V6T 1Z4

Canada

  • University of British Columbia (UBC) - Faculty of Medicine

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Scholarly Papers (1)

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Adaptive Behavior of Service Providers to Schedule Deviations and Its Consequences: Evidence from Operating Rooms

Number of pages: 54 Posted: 21 Mar 2022 Last Revised: 05 Nov 2024
Yiwen Jin, Yichuan Ding, Steven Shechter and Jugpal S Arneja
University of Calgary - Haskayne School of Business, Desautels Faculty of Management, McGill University, University of British Columbia (UBC) - Sauder School of Business and University of British Columbia (UBC) - Faculty of Medicine
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Abstract:

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operating room scheduling, behavioral queueing, speed-quality tradeoff, queue with returning customers