James Ward

affiliation not provided to SSRN

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Scholarly Papers (1)

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The Forgiveness Processes of Very Dissatisfied Customers

Number of pages: 47 Posted: 06 Jul 2008 Last Revised: 15 Jul 2008
Drexel University, Arizona State University (ASU) - Marketing Department and affiliation not provided to SSRN
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Abstract:

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Forgiveness, Service Failure, Recovery