Yue Tang

Emory University

201 Dowman Drive

Atlanta, GA 30322

United States

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Scholarly Papers (1)

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A Queueing Model for Customer Rescheduling and No-shows in Service Systems

Singapore Management University School of Business Research Paper Forthcoming
Number of pages: 18 Posted: 17 Aug 2022 Last Revised: 19 Sep 2022
Emory University, University of Cambridge, Technische Universit√§t M√ľnchen (TUM) - TUM School of Management and Singapore Management University - Lee Kong Chian School of Business
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Abstract:

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Rescheduling; No-show; Appointment; Queue; Markov Decision Process