Elizabeth Han

McGill University

1001 Sherbrooke St W

Montreal, Quebec h3A 1G5

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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Forthcoming, Information Systems Research.

Number of pages: 37 Posted: 12 Oct 2022

Elizabeth Han, Dezhi Yin and Han Zhang

McGill University, University of South Florida and Georgia Institute of Technology - Scheller College of Business

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