Jerome Katrichis

University of Hartford - Barney School of Business

200 Bloomfield Ave

West Hartford, CT 06117

United States

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Scholarly Papers (1)

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Attribute Performance and Customer Satisfaction Over Time: Evidence from Two Field Studies

Vikas Mittal, Jerome Katrichis, & Pankaj Kumar. (2001). "Attribute Performance and Customer Satisfaction Over Time: Evidence from Two Field Studies." The Journal of Services Marketing, 2001, 15(4/5): 343-356.
Number of pages: 14 Posted: 02 Nov 2013
Vikas Mittal, Jerome Katrichis and Pankaj Kumar
Rice University, University of Hartford - Barney School of Business and Cornell University
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Citation 1

Abstract:

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customer satisfaction, time, service quality