Yasin Ceran

San Jose State University - Lucas College of Business

San Jose, CA 95129

United States

  • San Jose State University - Lucas College of Business

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Two-sided Impacts of Identity Disclosure in e-Customer Service Platform: Evidence from a Field Experiment

KAIST College of Business Working Paper Series
Number of pages: 30 Posted: 12 Sep 2023
Sunghun Chung, Jaehwuen Jung, Jooyoung Park, Chul Ho Lee and Yasin Ceran
George Washington University - School of Business, Temple University - Fox School of Business and Management, Peking University - HSBC School of Business, College of Business, Korea Advanced Institute of Science and Technology (KAIST) and San Jose State University - Lucas College of Business
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Abstract:

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identity disclosure, two-sidedness, platform design, service performance, complaint resolution