Bruce Cooil

Vanderbilt University - Statistics

Professor

Nashville, TN 37203

United States

SCHOLARLY PAPERS

15

DOWNLOADS
Rank 9,381

SSRN RANKINGS

Top 9,381

in Total Papers Downloads

3,892

CITATIONS
Rank 20,145

SSRN RANKINGS

Top 20,145

in Total Papers Citations

15

Scholarly Papers (15)

1.

Approaches to Customer Segmentation

Journal of Relationship Marketing, 2007
Number of pages: 41 Posted: 02 Aug 2006
Vanderbilt University - Statistics, Koc University and Ipsos Loyalty - North America
Downloads 1,244 (10,773)
Citation 1

Abstract:

Latent class model, clustering, cluster regression, logistic regression, classification, conjoint analysis, random effect, multilevel model, inactive covariate, satisfaction

2.

The Long Term Stock Market Valuation of Customer Satisfaction

Journal of Marketing, Forthcoming
Number of pages: 48 Posted: 14 Jan 2008
Koc University, Vanderbilt University - Statistics, University of Missouri at Columbia - Department of Marketing, Ipsos Loyalty - North America and Ozyegin University
Downloads 705 (25,572)
Citation 9

Abstract:

customer satisfaction, firm valuation, stock returns, abnormal returns, financial models

3.

The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach

Journal of Service Research, Forthcoming
Number of pages: 49 Posted: 18 Jul 2006 Last Revised: 19 Nov 2012
Vanderbilt University - Statistics, Ipsos Loyalty - North America, Koc University and Virginia Commonwealth University - School of Business
Downloads 623 (31,024)

Abstract:

Employee Perceptions, Organizational Climate, Employee Turnover, Customer Satisfaction, Financial Performance, Multivariate Partial Least Squares

4.

A Latent Class Model of Earnings Attributes

Number of pages: 47 Posted: 19 Jul 2006 Last Revised: 29 Nov 2012
Paul K. Chaney, Bruce Cooil and Debra C. Jeter
Vanderbilt University - Accounting, Vanderbilt University - Statistics and Vanderbilt University - Accounting
Downloads 472 (44,864)
Citation 1

Abstract:

Earnings Attributes, Accruals, Conservatism, Income Smoothing, Earnings Persistence

5.

A Multivariate and Latent Class Analysis of Consumer Decision Quality Measures in an E-Service Context

Number of pages: 50 Posted: 18 Jul 2006
Lerzan Aksoy and Bruce Cooil
Koc University and Vanderbilt University - Statistics
Downloads 186 (126,639)

Abstract:

Decision quality, decision making, measurement, decision support system, experimental, recommendation agent, latent class analysis, latent cluster

6.

Measuring Decision Quality Using Recommendation Agents

Number of pages: 45 Posted: 05 Jun 2008
Lerzan Aksoy, Bruce Cooil and Nicholas H. Lurie
Koc University, Vanderbilt University - Statistics and University of Connecticut School of Business
Downloads 132 (165,383)

Abstract:

Decision quality, decision making, measurement, preference measurement, latent-class analysis, recommendation agent, online

7.

Can We Talk? The Impact of Willingness to Recommend on New to Market Service Brand Extension within a Social Network

Journal of Service Research, Forthcoming
Number of pages: 52 Posted: 15 Aug 2011
Koc University, Ipsos Loyalty, Vanderbilt University - Statistics, Ipsos Loyalty - North America, AT&T - AT&T Laboratories and AT&T - AT&T Laboratories
Downloads 109 (182,955)

Abstract:

Social Network, Word-of-Mouth, Service Adoption, Willingness to Recommend, Customer Satisfaction

8.

Does Satisfaction Matter More If a Multichannel Customer is Also a Multicompany Customer?

Journal of Service Management, Vol. 22, No. 1, pp. 39-66
Number of pages: 51 Posted: 08 Apr 2010 Last Revised: 19 Nov 2012
Department of Management, Innovation and Entrepreneurship, Ghent University, Koc University, Vanderbilt University - Statistics and Ipsos Loyalty - North America
Downloads 85 (221,580)

Abstract:

9.

Should Recommendation Agents Think Like People?

Journal of Service Research, Vol. 8, pp. 297-315, 2006
Number of pages: 19 Posted: 18 Jul 2006 Last Revised: 19 Nov 2012
Koc University, Duke University - Center for the Advancement of Social Entrepreneurship (CASE), University of Connecticut School of Business and Vanderbilt University - Statistics
Downloads 57 (280,159)
Citation 3

Abstract:

Decision-Making, Electronic Commerce, Recommendation Agents, Personalization, Information Search, Latent Class Model

10.

Frustrated Freedom: The Effects of Agency and Wealth on Wellbeing in Rural Mozambique

World Development, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2220849
Number of pages: 47 Posted: 20 Feb 2013 Last Revised: 22 Mar 2013
Vanderbilt University - Organization Studies, Vanderbilt University - Anthropology Department, Vanderbilt University - Statistics, Vanderbilt University - School of Medicine and Vanderbilt University - Institute for Global Health
Downloads 29 (359,535)

Abstract:

poverty, capabilities, agency, wellbeing, Mozambique, Africa

11.

Safety Organizing, Emotional Exhaustion, and Turnover in Hospital Nursing Units

Medical Care, 52(10): 870-876, 2014, Vanderbilt Owen Graduate School of Management Research Paper No. 2497220
Number of pages: 8 Posted: 18 Sep 2014 Last Revised: 12 Mar 2015
Vanderbilt University - Owen Graduate School of Management, Vanderbilt University - Statistics, Independent and Independent
Downloads 19 (294,366)

Abstract:

safety organizing, mindfulness, emotional exhaustion, turnover, high reliability, adverse events

12.

A Difference Estimator for Testing Equality of Variances for Paired Time Series

Journal of Time Series Analysis, Vol. 19, pp. 285-290, 1998
Posted: 06 Jul 2008
Bruce Cooil and Luke Froeb
Vanderbilt University - Statistics and Vanderbilt University - Strategy and Business Economics

Abstract:

spectral analysis, variance estimator, difference estimator

13.

Juice Powder Concentrate and Systemic Blood Pressure, Progression of Coronary Artery Calcium and Antioxidant Status in Hypertensive Subjects: A Pilot Study

Evidence-Based Complementary and Alternative Medicine, Forthcoming
Posted: 12 Apr 2007
Vanderbilt University School of Medicine, Vanderbilt University - Statistics, The Heart Group and Emory University School of Medicine

Abstract:

antioxidant, blood pressure, coronary artery calcium, fruit, hypertension, vegetable

14.

Call Center Satisfaction and Customer Retention in a Co-Branded Service Context

Managing Service Quality, Vol. 16, pp. 269-289, 2006
Posted: 08 Aug 2006
Ipsos Loyalty - North America, Koc University, Norwegian School of Management, Vanderbilt University - Statistics and Ipsos Loyalty

Abstract:

Customer Satisfaction, Co-branded Services, Customer Retention, Call Center, Customer Service, Research Paper

15.

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal of Marketing, Vol. 70, No. 4, October 2006
Posted: 18 Jul 2006
Vanderbilt University - Statistics, Ipsos Loyalty - North America, Koc University and affiliation not provided to SSRN

Abstract:

Customer Satisfaction, Share of Wallet, Demographics, Loyalty, Consumer Behavior, Latent Class Regression