Bradley R. Staats

University of North Carolina Kenan-Flagler Business School

Professor

McColl Building, CB#3490

Chapel Hill, NC 27599

United States

  • University of North Carolina Kenan-Flagler Business School

SCHOLARLY PAPERS

39

DOWNLOADS
Rank 1,000

SSRN RANKINGS

Top 1,000

in Total Papers Downloads

49,989

TOTAL CITATIONS
Rank 4,291

SSRN RANKINGS

Top 4,291

in Total Papers Citations

260

Scholarly Papers (39)

Actions:
Email selected abstracts
1.

Learning by Thinking: How Reflection Can Spur Progress Along the Learning Curve

Harvard Business School NOM Unit Working Paper No. 14-093, Kenan Institute of Private Enterprise Research Paper No. 2414478
Number of pages: 64 Posted: 26 Mar 2014 Last Revised: 14 Sep 2023
Giada Di Stefano, Francesca Gino, Gary P. Pisano and Bradley R. Staats
Bocconi University - Department of Management and Technology, Harvard University - Business School (HBS), Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 37,567 (108)
Citation 29

Abstract:

Loading...

learning, reflection, knowledge articulation, knowledge codification, field experiment, laboratory experiment

2.

Making Process Improvements Stick

Kenan Institute of Private Enterprise Research Paper No. 18-22
Number of pages: 16 Posted: 28 Aug 2018
Matthias Holweg, Bradley R. Staats and David M. Upton
University of Oxford - Said Business School, University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 1,229 (35,963)
Citation 1

Abstract:

Loading...

Process improvement, Lean, Six Sigma, Agile, backsliding, initiative fatigue

3.

Between Home and Work: Commuting as an Opportunity for Role Transitions

Harvard Business School NOM Unit Working Paper No. 16-077, Columbia Business School Research Paper No. 16-7
Number of pages: 59 Posted: 14 Jan 2016 Last Revised: 11 Dec 2019
Jon Jachimowicz, Julia Lee, Bradley R. Staats, Jochen Menges and Francesca Gino
Harvard University - Organizational Behavior Unit, University of Michigan, Stephen M. Ross School of Business, University of North Carolina Kenan-Flagler Business School, WHU - Otto Beisheim School of Management and Harvard University - Business School (HBS)
Downloads 1,148 (39,718)

Abstract:

Loading...

Commuting, Boundary Work, Self-Control, Work-Family Conflict, Prospection

4.

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance

Harvard Business School NOM Unit Working Paper No. 17-112, Kenan Institute of Private Enterprise Research Paper No. 18-6
Number of pages: 40 Posted: 27 Jun 2017 Last Revised: 01 Sep 2019
Diwas Singh KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
Emory University - Goizueta Business School, University of North Carolina Kenan-Flagler Business School, Northwestern Kellogg School of Management and Harvard University - Business School (HBS)
Downloads 844 (61,145)
Citation 9

Abstract:

Loading...

Healthcare, Knowledge Work, Decision Making, Discretion, Workload

5.

Lean Principles, Learning, and Software Production: Evidence from Indian Software Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 08-001
Number of pages: 34 Posted: 02 Apr 2009
Bradley R. Staats and David M. Upton
University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 827 (62,822)
Citation 4

Abstract:

Loading...

Lean production, operations strategy, organizational learning, software

6.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 03 Apr 2022
Maria Ibanez, Jonathan Clark, Robert S. Huckman and Bradley R. Staats
Northwestern University - Kellogg School of Management, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 743 (72,474)
Citation 33

Abstract:

Loading...

discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

7.

Driven by Social Comparisons: How Feedback about Coworkers’ Effort Influences Individual Productivity

Harvard Business School NOM Unit Working Paper No. 11-078
Number of pages: 36 Posted: 07 Feb 2011
Francesca Gino and Bradley R. Staats
Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 668 (82,964)
Citation 11

Abstract:

Loading...

Feedback, Framing, Learning, Motivation, Persistence, Productivity, Social comparison

8.

Wellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations

Harvard Business School Organizational Behavior Unit Working Paper No. 09-011
Number of pages: 37 Posted: 17 Jun 2009 Last Revised: 22 Sep 2012
David James Brunner, Bradley R. Staats, Michael Tushman and David M. Upton
Policy Alternatives Research Institute, University of North Carolina Kenan-Flagler Business School, Harvard University - Organizational Behavior Unit and University of Oxford, Said Business School (deceased)
Downloads 430 (143,034)
Citation 9

Abstract:

Loading...

9.

Performance Tradeoffs in Team Knowledge Sourcing

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-031
Number of pages: 35 Posted: 18 Sep 2010 Last Revised: 22 Sep 2012
Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
University of North Carolina Kenan-Flagler Business School, Harvard Business School and Harvard University - Technology & Operations Management Unit
Downloads 423 (145,666)
Citation 3

Abstract:

Loading...

Knowledge Management, Knowledge Sharing, Knowledge Sourcing, Learning, Performance Tradeoffs, Teams

10.

The Impact of Time at Work and Time Off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

The Wharton School Research Paper No. 56
Number of pages: 49 Posted: 10 Apr 2014 Last Revised: 02 Jan 2019
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 415 (149,003)

Abstract:

Loading...

11.

The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions

Forthcoming in Manufacturing & Service Operations Management
Number of pages: 44 Posted: 21 Sep 2021 Last Revised: 29 Oct 2021
Pradeep K. Pendem, Paul Green and Bradley R. Staats
University of Oregon, University of Texas at Austin - McCombs School of Business and University of North Carolina Kenan-Flagler Business School
Downloads 408 (151,940)
Citation 3

Abstract:

Loading...

Work Interruptions, Productivity, Agribusiness, Harvesting

12.

The Impact of Time at Work and Time off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

Downloads 386 (161,694)
Citation 12

The Impact of Time at Work and Time off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

Dai, H., Milkman, K.L., Hofmann, D.A., & Staats, B.R. (2015). The Impact of Time at Work and Time Off From Work on Rule Compliance: The Case of Hand Hygiene in Health Care. Journal of Applied Psychology, 100(3), 846-862.
Number of pages: 49 Posted: 08 Sep 2013 Last Revised: 08 Jan 2019
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 366 (170,042)
Citation 2

Abstract:

Loading...

workplace compliance, job demands, fatigue, work recovery, job design

The Impact of Time at Work and Time Off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

The Wharton School Research Paper No. 56, Dai, H., Milkman, K.L., Hofmann, D.A., & Staats, B.R. (2015). The Impact of Time at Work and Time Off From Work on Rule Compliance: The Case of Hand Hygiene in Health Care. Journal of Applied Psychology, 100(3), 846-862.
Number of pages: 49 Posted: 10 Apr 2014
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 20 (1,138,847)
Citation 10

Abstract:

Loading...

13.

Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

Harvard Business School NOM Unit Working Paper No. 18-028
Number of pages: 68 Posted: 20 Sep 2017
Paul Green, Francesca Gino and Bradley R. Staats
University of Texas at Austin - McCombs School of Business, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 376 (166,505)
Citation 5

Abstract:

Loading...

Developmental feedback, Self-concept, Positive illusions, Social network, Threat

14.

Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians

Manufacturing and Service Operations Management, Forthcoming, Kenan Institute of Private Enterprise Research Paper No. 19-11
Number of pages: 38 Posted: 08 Jan 2018 Last Revised: 10 Apr 2019
Vishal Ahuja, Carlos Alvarez and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), Texas Tech University - Health Science Center and University of North Carolina Kenan-Flagler Business School
Downloads 349 (180,717)
Citation 2

Abstract:

Loading...

Continuity of Care, Healthcare Operations, Empirical Operations

15.

Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance

Harvard Business School NOM Unit Working Paper No. 17-073, Harvard PON Working Paper
Number of pages: 54 Posted: 06 Feb 2017
Paul Green, Francesca Gino and Bradley R. Staats
University of Texas at Austin - McCombs School of Business, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 336 (188,346)
Citation 2

Abstract:

Loading...

Prosocial motivation, belongingness, motivation, job design, field experiment

16.

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 09-145
Number of pages: 34 Posted: 18 Jun 2009 Last Revised: 22 Sep 2012
Robert S. Huckman and Bradley R. Staats
Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 332 (190,786)
Citation 18

Abstract:

Loading...

Diversity, Knowledge Work, Project Flexibility, Task Change, Team Familiarity

17.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Melissa Valentine, Tom Tan, Bradley R. Staats and Amy C. Edmondson
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 299 (213,327)
Citation 2

Abstract:

Loading...

knowledge repository, knowledge management, scaling service operations, fluid teams

18.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Production and Operations Management, Forthcoming
Number of pages: 41 Posted: 02 May 2016 Last Revised: 23 Jan 2020
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 268 (238,891)
Citation 6

Abstract:

Loading...

behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

19.

People-Centric Operations: Achievements and Future Research Directions

INSEAD Working Paper No. 2020/51/TOM
Number of pages: 26 Posted: 29 Oct 2020 Last Revised: 22 Jan 2021
Guillaume Roels and Bradley R. Staats
INSEAD - Technology and Operations Management and University of North Carolina Kenan-Flagler Business School
Downloads 265 (241,594)
Citation 1

Abstract:

Loading...

People, Operations Management, Forum, Clustering Analysis, Natural Language Processing

20.

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

Academy of Management Journal, 55:998-1022
Number of pages: 56 Posted: 23 Nov 2011 Last Revised: 08 Apr 2013
Heidi K. Gardner, Francesca Gino and Bradley R. Staats
Harvard Law School, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 250 (256,311)
Citation 2

Abstract:

Loading...

21.

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

HBS Technology & Operations Mgt. Unit Research Paper No. 08-019
Number of pages: 34 Posted: 19 Sep 2007 Last Revised: 22 Sep 2012
Robert S. Huckman, Bradley R. Staats and David M. Upton
Harvard Business School, University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 238 (268,905)
Citation 13

Abstract:

Loading...

22.

Beyond Cookies: Evidence about Team Environment and Engagement Retention from Girl Scouts Cookie Program

SMU Cox School of Business Research Paper No. 22-19
Number of pages: 31 Posted: 08 Sep 2022 Last Revised: 18 Jan 2023
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 215 (296,460)

Abstract:

Loading...

engagement retention, NPO operations, responsible research, social sustainability, teambuilding, contextual factors

23.

Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

Harvard Business School NOM Unit Working Paper No. 11-015
Number of pages: 34 Posted: 18 Aug 2010 Last Revised: 22 Sep 2012
Bradley R. Staats and Francesca Gino
University of North Carolina Kenan-Flagler Business School and Harvard University - Business School (HBS)
Downloads 208 (305,959)
Citation 39

Abstract:

Loading...

Job Design, Learning, Productivity, Specialization, Turnover, Variety, Work Fragmentation

24.

Telemedicine for Inclusive Care: Remedy for Socioeconomic Health Disparities?

Number of pages: 49 Posted: 20 May 2022
Nur Sunar and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 203 (313,029)

Abstract:

Loading...

telemedicine, inclusive healthcare, health disparities, health equity, digital healthcare, innovative healthcare delivery

25.

Blinded by Experience: Prior Experience, Negative News and Belief Updating

Harvard Business School NOM Unit Working Paper No. 16-015
Number of pages: 37 Posted: 12 Aug 2015
Bradley R. Staats, Diwas Singh KC and Francesca Gino
University of North Carolina Kenan-Flagler Business School, Emory University - Goizueta Business School and Harvard University - Business School (HBS)
Downloads 200 (317,362)
Citation 3

Abstract:

Loading...

Behavioral Operations, Egocentric Bias, Experience, Healthcare Operations

26.

An Operations Approach For Reducing Glycemic Variability: Evidence from a Large Primary Care Setting

SMU Cox School of Business Research Paper No. 19-13 (Forthcoming at Manufacturing & Service Operations Management)
Number of pages: 48 Posted: 23 Aug 2019 Last Revised: 14 Feb 2022
Vishal Ahuja, Carlos Alvarez and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), Texas Tech University - Health Science Center and University of North Carolina Kenan-Flagler Business School
Downloads 193 (327,915)
Citation 4

Abstract:

Loading...

Glycemic Variability; Continuity of Care; Healthcare Operations; Learning; Empirical Operations

27.

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

Downloads 190 (332,724)
Citation 9

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-057
Number of pages: 41 Posted: 07 Dec 2010 Last Revised: 17 Jan 2013
Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Pennsylvania State University, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 154 (400,120)

Abstract:

Loading...

Customer specificity, Experience, Healthcare, Learning, Outsourcing

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

NBER Working Paper No. w18723
Number of pages: 41 Posted: 18 Jan 2013 Last Revised: 27 Feb 2023
Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Pennsylvania State University, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 36 (951,955)
Citation 9

Abstract:

Loading...

28.

Does Physician's Choice of When to Perform EHR Tasks Influence Total EHR Workload?

Number of pages: 54 Posted: 07 Feb 2023 Last Revised: 27 Nov 2023
Umit Celik, Sandeep Rath, Saravanan Kesavan and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 189 (334,381)

Abstract:

Loading...

Electronic Health Record (EHR); task-switching; healthcare operations; service operations

29.

Motivating Process Compliance through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare

Management Science, Vol. 63(5), p. 1563 – 1585, May 2017
Number of pages: 46 Posted: 09 May 2017 Last Revised: 01 May 2019
Bradley R. Staats, Hengchen Dai, David A. Hofmann and Katherine L. Milkman
University of North Carolina Kenan-Flagler Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, University of North Carolina Kenan-Flagler Business School and University of Pennsylvania - The Wharton School
Downloads 180 (349,483)
Citation 21

Abstract:

Loading...

Process Compliance, Hand Washing, Electronic Monitoring, Empirical Operations

30.

A Structural Estimation Approach to Agent Attrition

Number of pages: 44 Posted: 14 Jun 2018
Seyed Morteza Emadi and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 161 (385,062)
Citation 7

Abstract:

Loading...

Attrition, Empirical Operations, People Operations, Structural Estimation

31.

Unveiling Operational Processes: The Impact of Real-time Videos on Operational Outcomes

Number of pages: 40 Posted: 19 Mar 2024 Last Revised: 27 Mar 2024
Zhanzhi Zheng, Yuqian Xu and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 107 (531,127)

Abstract:

Loading...

digital platform, operational transparency, service operations, real-time videos, image mining

32.

Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance

Number of pages: 32 Posted: 21 Jan 2012 Last Revised: 22 Sep 2012
Diwas Singh KC and Bradley R. Staats
Emory University - Goizueta Business School and University of North Carolina Kenan-Flagler Business School
Downloads 92 (588,288)
Citation 11

Abstract:

Loading...

Healthcare, Knowledge Work, Learning, Quality, Specialization, Variety

33.

Rumors, Worker Productivity, and Team Performance

Number of pages: 41 Posted: 20 Sep 2024
Zhanzhi Zheng, Bradley R. Staats and Shenyang Jiang
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina Kenan-Flagler Business School and Tongji University
Downloads 79 (644,078)

Abstract:

Loading...

rumors, effort, worker productivity, team performance, basketball games

34.

Registered Reports in Operations Management: Lessons from an experimental trial

Journal of Operations Management 70(5):678-685. https://doi.org/10.1002/joom.1322
Number of pages: 17 Posted: 26 Jun 2024 Last Revised: 08 Nov 2024
Aravind Chandrasekaran, Rogelio Oliva and Bradley R. Staats
The Ohio State University, Mays Business School, Texas A&M University and University of North Carolina Kenan-Flagler Business School
Downloads 55 (775,624)
Citation 1

Abstract:

Loading...

Registered Reports, Field Experiments

35.

Responding to Unexpected and Expected Outcomes: Moderating Effects of Team Familiarity and Team Experience

Number of pages: 41 Posted: 20 Sep 2024
Zhanzhi Zheng and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 47 (832,832)

Abstract:

Loading...

failure and success, expectation, team familiarity, team experience, basketball games

36.

The Impact of Inspections on Operational Risk: Uncovering Learning and Forgetting Patterns

Number of pages: 39 Posted: 13 Dec 2024
Zhanzhi Zheng, Yuqian Xu and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 42 (873,298)

Abstract:

Loading...

operational risk, inspection, learning and forgetting, empirical, operations-finance

37.

Reducing Appointment Delays: The Impact of Standardized EHR Usage on Physician Timeliness

Number of pages: 30 Posted: 04 Feb 2025
Umit Celik, Sandeep Rath and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 27 (1,020,309)

Abstract:

Loading...

Service Operations, Task Standardization, Appointment Delays

38.

Mapping the Effects of Operational Misconduct on Service Quality: A DAG-Based Causal Analysis

Posted: 19 Dec 2024
Bradley R. Staats, Yushan Zhou and Ziwei Zhu
University of North Carolina Kenan-Flagler Business School, Dalian University of Technology and Cornell University - Samuel Curtis Johnson Graduate School of Management

Abstract:

Loading...

operational misconduct, service quality, textual analysis, causal DAG, empirical operations management

39.

Samasource: Give Work, Not Aid

Harvard Business School NOM Unit Case No. 912-011, UNC Kenan-Flagler Research Paper No. 2013-12
Posted: 01 Mar 2012 Last Revised: 12 Mar 2013
Francesca Gino and Bradley R. Staats
Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School

Abstract:

Loading...