Bradley R. Staats

University of North Carolina Kenan-Flagler Business School

Professor

McColl Building, CB#3490

Chapel Hill, NC 27599

United States

  • University of North Carolina Kenan-Flagler Business School

SCHOLARLY PAPERS

33

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43,032

SSRN CITATIONS
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Top 4,513

in Total Papers Citations

204

CROSSREF CITATIONS

141

Scholarly Papers (33)

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1.

Learning by Thinking: How Reflection Can Spur Progress Along the Learning Curve

Accepted for publication on Management Science, Harvard Business School NOM Unit Working Paper No. 14-093
Number of pages: 64 Posted: 26 Mar 2014 Last Revised: 08 Feb 2023
Giada Di Stefano, Francesca Gino, Gary P. Pisano and Bradley R. Staats
Bocconi University - Department of Management and Technology, Harvard University - Business School (HBS), Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 33,381 (97)
Citation 24

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learning, reflection, knowledge articulation, knowledge codification, field experiment, laboratory experiment

2.

Between Home and Work: Commuting as an Opportunity for Role Transitions

Harvard Business School NOM Unit Working Paper No. 16-077, Columbia Business School Research Paper No. 16-7
Number of pages: 59 Posted: 14 Jan 2016 Last Revised: 11 Dec 2019
Jon Jachimowicz, Julia Lee, Bradley R. Staats, Jochen Menges and Francesca Gino
Harvard University - Organizational Behavior Unit, University of Michigan, Stephen M. Ross School of Business, University of North Carolina Kenan-Flagler Business School, WHU - Otto Beisheim School of Management and Harvard University - Business School (HBS)
Downloads 1,021 (35,689)

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Commuting, Boundary Work, Self-Control, Work-Family Conflict, Prospection

3.

Making Process Improvements Stick

Kenan Institute of Private Enterprise Research Paper No. 18-22
Number of pages: 16 Posted: 28 Aug 2018
Matthias Holweg, Bradley R. Staats and David M. Upton
University of Oxford - Said Business School, University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 947 (39,698)
Citation 1

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Process improvement, Lean, Six Sigma, Agile, backsliding, initiative fatigue

4.

Lean Principles, Learning, and Software Production: Evidence from Indian Software Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 08-001
Number of pages: 34 Posted: 02 Apr 2009
Bradley R. Staats and David M. Upton
University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 789 (50,954)
Citation 4

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Lean production, operations strategy, organizational learning, software

5.

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance

Harvard Business School NOM Unit Working Paper No. 17-112, Kenan Institute of Private Enterprise Research Paper No. 18-6
Number of pages: 40 Posted: 27 Jun 2017 Last Revised: 01 Sep 2019
Diwas Singh KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
Emory University - Goizueta Business School, University of North Carolina Kenan-Flagler Business School, Northwestern Kellogg School of Management and Harvard University - Business School (HBS)
Downloads 655 (65,180)
Citation 9

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Healthcare, Knowledge Work, Decision Making, Discretion, Workload

6.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 03 Apr 2022
Maria Ibanez, Jonathan Clark, Robert S. Huckman and Bradley R. Staats
Northwestern University - Kellogg School of Management, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 643 (66,758)
Citation 33

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discretion, scheduling, queue, healthcare, learning, experience, decentralization, delegation, behavioral operations

7.

Driven by Social Comparisons: How Feedback about Coworkers’ Effort Influences Individual Productivity

Harvard Business School NOM Unit Working Paper No. 11-078
Number of pages: 36 Posted: 07 Feb 2011
Francesca Gino and Bradley R. Staats
Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 532 (84,685)
Citation 11

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Feedback, Framing, Learning, Motivation, Persistence, Productivity, Social comparison

8.

Wellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations

Harvard Business School Organizational Behavior Unit Working Paper No. 09-011
Number of pages: 37 Posted: 17 Jun 2009 Last Revised: 22 Sep 2012
David James Brunner, Bradley R. Staats, Michael Tushman and David M. Upton
Policy Alternatives Research Institute, University of North Carolina Kenan-Flagler Business School, Harvard University - Organizational Behavior Unit and University of Oxford, Said Business School (deceased)
Downloads 406 (116,899)
Citation 8

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9.

Performance Tradeoffs in Team Knowledge Sourcing

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-031
Number of pages: 35 Posted: 18 Sep 2010 Last Revised: 22 Sep 2012
Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
University of North Carolina Kenan-Flagler Business School, Harvard Business School and Harvard University - Technology & Operations Management Unit
Downloads 400 (118,963)
Citation 3

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Knowledge Management, Knowledge Sharing, Knowledge Sourcing, Learning, Performance Tradeoffs, Teams

10.

The Impact of Time at Work and Time off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

Downloads 327 (148,598)
Citation 19

The Impact of Time at Work and Time off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

Dai, H., Milkman, K.L., Hofmann, D.A., & Staats, B.R. (2015). The Impact of Time at Work and Time Off From Work on Rule Compliance: The Case of Hand Hygiene in Health Care. Journal of Applied Psychology, 100(3), 846-862.
Number of pages: 49 Posted: 08 Sep 2013 Last Revised: 08 Jan 2019
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 318 (152,094)
Citation 2

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workplace compliance, job demands, fatigue, work recovery, job design

The Impact of Time at Work and Time Off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

The Wharton School Research Paper No. 56, Dai, H., Milkman, K.L., Hofmann, D.A., & Staats, B.R. (2015). The Impact of Time at Work and Time Off From Work on Rule Compliance: The Case of Hand Hygiene in Health Care. Journal of Applied Psychology, 100(3), 846-862.
Number of pages: 49 Posted: 10 Apr 2014
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 9 (945,539)
Citation 8

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11.

The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions

Forthcoming in Manufacturing & Service Operations Management
Number of pages: 44 Posted: 21 Sep 2021 Last Revised: 29 Oct 2021
Pradeep K. Pendem, Paul Green and Bradley R. Staats
University of Oregon, University of Texas at Austin - Red McCombs School of Business and University of North Carolina Kenan-Flagler Business School
Downloads 321 (151,578)
Citation 3

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Work Interruptions, Productivity, Agribusiness, Harvesting

12.

The Impact of Time at Work and Time Off from Work on Rule Compliance: The Case of Hand Hygiene in Healthcare

The Wharton School Research Paper No. 56
Number of pages: 49 Posted: 10 Apr 2014 Last Revised: 02 Jan 2019
Hengchen Dai, Katherine L. Milkman, David A. Hofmann and Bradley R. Staats
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Pennsylvania - The Wharton School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 316 (154,098)

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13.

Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians

Manufacturing and Service Operations Management, Forthcoming, Kenan Institute of Private Enterprise Research Paper No. 19-11
Number of pages: 38 Posted: 08 Jan 2018 Last Revised: 10 Apr 2019
Vishal Ahuja, Carlos Alvarez and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), Texas Tech University - Health Science Center and University of North Carolina Kenan-Flagler Business School
Downloads 291 (168,028)
Citation 2

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Continuity of Care, Healthcare Operations, Empirical Operations

14.

Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance

Harvard Business School NOM Unit Working Paper No. 17-073, Harvard PON Working Paper
Number of pages: 54 Posted: 06 Feb 2017
Paul Green, Francesca Gino and Bradley R. Staats
University of Texas at Austin - Red McCombs School of Business, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 278 (176,247)
Citation 2

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Prosocial motivation, belongingness, motivation, job design, field experiment

15.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Melissa Valentine, Tom Tan, Bradley R. Staats and Amy C. Edmondson
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 277 (176,883)
Citation 2

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knowledge repository, knowledge management, scaling service operations, fluid teams

16.

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 09-145
Number of pages: 34 Posted: 18 Jun 2009 Last Revised: 22 Sep 2012
Robert S. Huckman and Bradley R. Staats
Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 273 (179,478)
Citation 18

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Diversity, Knowledge Work, Project Flexibility, Task Change, Team Familiarity

17.

Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

Harvard Business School NOM Unit Working Paper No. 18-028
Number of pages: 68 Posted: 20 Sep 2017
Paul Green, Francesca Gino and Bradley R. Staats
University of Texas at Austin - Red McCombs School of Business, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 268 (182,879)
Citation 2

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Developmental feedback, Self-concept, Positive illusions, Social network, Threat

18.

People-Centric Operations: Achievements and Future Research Directions

INSEAD Working Paper No. 2020/51/TOM
Number of pages: 26 Posted: 29 Oct 2020 Last Revised: 22 Jan 2021
Guillaume Roels and Bradley R. Staats
INSEAD - Technology and Operations Management and University of North Carolina Kenan-Flagler Business School
Downloads 206 (235,647)
Citation 1

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People, Operations Management, Forum, Clustering Analysis, Natural Language Processing

19.

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

Academy of Management Journal, 55:998-1022
Number of pages: 56 Posted: 23 Nov 2011 Last Revised: 08 Apr 2013
Heidi K. Gardner, Francesca Gino and Bradley R. Staats
Harvard Law School, Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School
Downloads 191 (252,237)
Citation 2

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20.

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

HBS Technology & Operations Mgt. Unit Research Paper No. 08-019
Number of pages: 34 Posted: 19 Sep 2007 Last Revised: 22 Sep 2012
Robert S. Huckman, Bradley R. Staats and David M. Upton
Harvard Business School, University of North Carolina Kenan-Flagler Business School and University of Oxford, Said Business School (deceased)
Downloads 180 (266,001)
Citation 13

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21.

Telemedicine for Inclusive Care: Remedy for Socioeconomic Health Disparities?

Number of pages: 49 Posted: 20 May 2022
Nur Sunar and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 179 (267,205)

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telemedicine, inclusive healthcare, health disparities, health equity, digital healthcare, innovative healthcare delivery

22.

Blinded by Experience: Prior Experience, Negative News and Belief Updating

Harvard Business School NOM Unit Working Paper No. 16-015
Number of pages: 37 Posted: 12 Aug 2015
Bradley R. Staats, Diwas Singh KC and Francesca Gino
University of North Carolina Kenan-Flagler Business School, Emory University - Goizueta Business School and Harvard University - Business School (HBS)
Downloads 168 (282,340)
Citation 3

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Behavioral Operations, Egocentric Bias, Experience, Healthcare Operations

23.

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

Downloads 158 (297,382)
Citation 17

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-057
Number of pages: 41 Posted: 07 Dec 2010 Last Revised: 17 Jan 2013
Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Pennsylvania State University, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 132 (344,369)

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Customer specificity, Experience, Healthcare, Learning, Outsourcing

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

NBER Working Paper No. w18723
Number of pages: 41 Posted: 18 Jan 2013 Last Revised: 27 Feb 2023
Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Pennsylvania State University, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 26 (788,432)
Citation 4

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24.

Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

Harvard Business School NOM Unit Working Paper No. 11-015
Number of pages: 34 Posted: 18 Aug 2010 Last Revised: 22 Sep 2012
Bradley R. Staats and Francesca Gino
University of North Carolina Kenan-Flagler Business School and Harvard University - Business School (HBS)
Downloads 154 (303,686)
Citation 36

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Job Design, Learning, Productivity, Specialization, Turnover, Variety, Work Fragmentation

25.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Production and Operations Management, Forthcoming
Number of pages: 41 Posted: 02 May 2016 Last Revised: 23 Jan 2020
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 150 (310,428)
Citation 6

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behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

26.

An Operations Approach For Reducing Glycemic Variability: Evidence from a Large Primary Care Setting

SMU Cox School of Business Research Paper No. 19-13 (Forthcoming at Manufacturing & Service Operations Management)
Number of pages: 48 Posted: 23 Aug 2019 Last Revised: 14 Feb 2022
Vishal Ahuja, Carlos Alvarez and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), Texas Tech University - Health Science Center and University of North Carolina Kenan-Flagler Business School
Downloads 148 (313,835)
Citation 2

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Glycemic Variability; Continuity of Care; Healthcare Operations; Learning; Empirical Operations

27.

A Structural Estimation Approach to Agent Attrition

Number of pages: 44 Posted: 14 Jun 2018
Seyed Morteza Emadi and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 80 (482,227)
Citation 6

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Attrition, Empirical Operations, People Operations, Structural Estimation

28.

Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance

Number of pages: 32 Posted: 21 Jan 2012 Last Revised: 22 Sep 2012
Diwas Singh KC and Bradley R. Staats
Emory University - Goizueta Business School and University of North Carolina Kenan-Flagler Business School
Downloads 72 (511,828)
Citation 11

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Healthcare, Knowledge Work, Learning, Quality, Specialization, Variety

29.

Beyond Cookies: Evidence about Team Environment and Engagement Retention from Girl Scouts Cookie Program

SMU Cox School of Business Research Paper No. 22-19
Number of pages: 31 Posted: 08 Sep 2022 Last Revised: 18 Jan 2023
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 69 (523,744)

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engagement retention, NPO operations, responsible research, social sustainability, teambuilding, contextual factors

30.

Motivating Process Compliance through Individual Electronic Monitoring: An Empirical Examination of Hand Hygiene in Healthcare

Management Science, Vol. 63(5), p. 1563 – 1585, May 2017
Number of pages: 46 Posted: 09 May 2017 Last Revised: 01 May 2019
Bradley R. Staats, Hengchen Dai, David A. Hofmann and Katherine L. Milkman
University of North Carolina Kenan-Flagler Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, University of North Carolina Kenan-Flagler Business School and University of Pennsylvania - The Wharton School
Downloads 58 (571,733)
Citation 21

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Process Compliance, Hand Washing, Electronic Monitoring, Empirical Operations

31.

Does Physician's Choice of When to Perform EHR Tasks Influence Total EHR Workload?

Number of pages: 39 Posted: 07 Feb 2023
Umit Celik, Sandeep Rath, Saravanan Kesavan and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 52 (601,214)

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Electronic Health Record (EHR); task-switching; healthcare operations; service operations

32.

Limited Movement Means Vanishing Visits: How Patient Mobility and Signal Coarseness Reordered Healthcare Traffic in the Wake of COVID-19

Number of pages: 31 Posted: 20 May 2022 Last Revised: 08 Feb 2023
RJ Niewoehner and Bradley R. Staats
Kelley School of Business, Indiana University and University of North Carolina Kenan-Flagler Business School
Downloads 42 (656,038)

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traffic, vaccinations, healthcare operations, empirical operations, machine learning

33.

Samasource: Give Work, Not Aid

Harvard Business School NOM Unit Case No. 912-011, UNC Kenan-Flagler Research Paper No. 2013-12
Posted: 01 Mar 2012 Last Revised: 12 Mar 2013
Francesca Gino and Bradley R. Staats
Harvard University - Business School (HBS) and University of North Carolina Kenan-Flagler Business School

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