Yong-Pin Zhou

University of Washington Business School

Assistant Professor of Operations Management

Box 353200

University of Washington Business School

Seattle, WA 98195-3200

United States

http://faculty.washington.edu/yongpin

SCHOLARLY PAPERS

4

DOWNLOADS
Rank 31,189

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Top 31,189

in Total Papers Downloads

1,492

SSRN CITATIONS
Rank 29,758

SSRN RANKINGS

Top 29,758

in Total Papers Citations

1

CROSSREF CITATIONS

21

Scholarly Papers (4)

1.

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Management Science, Forthcoming
Number of pages: 38 Posted: 19 Nov 2006
Z. Justin Ren and Yong-Pin Zhou
Boston University Questrom School of Business and University of Washington Business School
Downloads 849 (28,055)

Abstract:

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call center outsourcing, outsourcing contract, outsourcing staffing, outsourcing quality

2.

Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Lifetime Value

Johnson School Research Paper Series No. 03-06, Marketing Science, Forthcoming
Number of pages: 37 Posted: 05 May 2006
Teck Ho, Young-Hoon Park and Yong-Pin Zhou
University of California, Berkeley - Haas School of Business, Cornell University - Samuel Curtis Johnson Graduate School of Management and University of Washington Business School
Downloads 411 (72,242)

Abstract:

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Customer Satisfaction, Customer Value Analysis, Hidden Markov Model, Non-stationarity, Stochastic Processes

3.

Strategic Consumer Response to Dynamic Pricing of Perishable Products

Number of pages: 35 Posted: 19 Nov 2006
Yong-Pin Zhou, Ming Fan and Minho Cho
University of Washington Business School, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 232 (134,758)
Citation 1

Abstract:

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Revenue management, dynamic pricing, strategic consumer response, threshold purchase policies

4.

Managing Learning and Turnover in Employee Staffing

Operations Research, Vol. 50, No. 6, December 2002
Posted: 19 Nov 2006
Noah Gans and Yong-Pin Zhou
University of Pennsylvania - Operations & Information Management Department and University of Washington Business School

Abstract:

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Dynamic programming, optimal control, hierarchical model for manpower planning, organizational studies, manpower planning