Christine Porath

University of Southern California - Marshall School of Business

701 Exposition Blvd

Los Angeles, CA 90089

United States

Georgetown University - Department of Management

Assistant Professor

3700 O Street, NW

Washington, NY 20057

United States

SCHOLARLY PAPERS

6

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Top 28,403

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1,581

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Top 26,977

in Total Papers Citations

9

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Scholarly Papers (6)

1.

Does Rudeness Really Matter?: The Effects of Rudeness on Task Performance and Helpfulness

Academy of Management Journal, Forthcoming
Number of pages: 52 Posted: 16 May 2007
Christine Porath and Amir Erez
University of Southern California - Marshall School of Business and University of Florida - Warrington College of Business Administration
Downloads 641 (39,382)

Abstract:

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rudeness, incivility, interpersonal dynamics, mistreatment, deviance, performance, helpfulness, cognition

2.

Brandeis' Policeman: Results from a Laboratory Experiment on How to Prevent Corporate Fraud

Journal of Empirical Legal Studies, Vol. 5, No. 2, July 2008, Loyola-LA Legal Studies Paper No. 2009-24
Number of pages: 37 Posted: 10 Oct 2008 Last Revised: 27 Mar 2012
Michael D. Guttentag, Christine Porath and Samuel N. Fraidin
Loyola Marymount University, University of Southern California - Marshall School of Business and Gregory P. Joseph Law Offices LLC
Downloads 338 (86,875)

Abstract:

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Fraud, Disclosure, Experimental Economics, Cooperative Games, Group Behavior

3.

What Results When Firms Implement Practices: The Differential Relationship between Specific Practices, Firm Financial Performance, Customer Service, and Quality

Journal of Applied Psychology, Forthcoming, Marshall School of Business Working Paper
Number of pages: 33 Posted: 16 May 2007
University of California, Irvine - Organization & Strategy Area, University of Southern California - Marshall School of Business, University of Texas at Arlington and University of Southern California - Marshall School of Business
Downloads 332 (88,644)

Abstract:

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empowerment, firm practices, firm financial performance, customer service, quality

4.

Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies

Number of pages: 38 Posted: 14 May 2010 Last Revised: 01 Jul 2015
Christine Porath, Deborah J. MacInnis and Valerie Folkes
University of Southern California - Marshall School of Business, University of Southern California - Marketing Department and University of Southern California - Marshall School of Business
Downloads 141 (202,007)

Abstract:

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anger, incivility, inferences, consumer behavior

5.

Picking Up the Gauntlet: How Individuals Respond to Status Challenges

Journal of Applied Social Psychology, Forthcoming
Number of pages: 53 Posted: 16 May 2007
Christine Porath, Jennifer Overbeck and Christine M Pearson
University of Southern California - Marshall School of Business, University of Southern California - Marshall School of Business and Thunderbird, School of Global Management
Downloads 111 (242,454)

Abstract:

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Incivility, Status, Gender, Power, Aggression, Norm violations

6.

It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

Marshall School of Business Working Paper
Number of pages: 53 Posted: 02 Jul 2015
Christine Porath, Deborah J. MacInnis and Valerie Folkes
University of Southern California - Marshall School of Business, University of Southern California - Marketing Department and University of Southern California - Marshall School of Business
Downloads 18 (523,875)

Abstract:

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incivility, customer encounters, anger, employee relationships, repurchase intentions, deontic justice