Christine Porath

University of Southern California - Marshall School of Business

701 Exposition Blvd

Los Angeles, CA 90089

United States

Georgetown University - Department of Management

Assistant Professor

3700 O Street, NW

Washington, NY 20057

United States

SCHOLARLY PAPERS

6

DOWNLOADS
Rank 28,629

SSRN RANKINGS

Top 28,629

in Total Papers Downloads

1,590

CITATIONS
Rank 32,054

SSRN RANKINGS

Top 32,054

in Total Papers Citations

19

Scholarly Papers (6)

1.

Does Rudeness Really Matter?: The Effects of Rudeness on Task Performance and Helpfulness

Academy of Management Journal, Forthcoming
Number of pages: 52 Posted: 16 May 2007
Christine Porath and Amir Erez
University of Southern California - Marshall School of Business and University of Florida - Warrington College of Business Administration
Downloads 650 (39,176)

Abstract:

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rudeness, incivility, interpersonal dynamics, mistreatment, deviance, performance, helpfulness, cognition

2.

Brandeis' Policeman: Results from a Laboratory Experiment on How to Prevent Corporate Fraud

Journal of Empirical Legal Studies, Vol. 5, No. 2, July 2008, Loyola-LA Legal Studies Paper No. 2009-24
Number of pages: 37 Posted: 10 Oct 2008 Last Revised: 27 Mar 2012
Michael D. Guttentag, Christine Porath and Samuel N. Fraidin
Loyola Marymount University, University of Southern California - Marshall School of Business and Gregory P. Joseph Law Offices LLC
Downloads 338 (87,906)

Abstract:

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Fraud, Disclosure, Experimental Economics, Cooperative Games, Group Behavior

3.

What Results When Firms Implement Practices: The Differential Relationship between Specific Practices, Firm Financial Performance, Customer Service, and Quality

Journal of Applied Psychology, Forthcoming, Marshall School of Business Working Paper
Number of pages: 33 Posted: 16 May 2007
University of California, Irvine - Organization & Strategy Area, University of Southern California - Marshall School of Business, University of Texas at Arlington and University of Southern California - Marshall School of Business
Downloads 332 (89,734)

Abstract:

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empowerment, firm practices, firm financial performance, customer service, quality

4.

Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies

Number of pages: 38 Posted: 14 May 2010 Last Revised: 01 Jul 2015
Christine Porath, Deborah J. MacInnis and Valerie Folkes
University of Southern California - Marshall School of Business, University of Southern California - Marketing Department and University of Southern California - Marshall School of Business
Downloads 141 (204,454)

Abstract:

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anger, incivility, inferences, consumer behavior

5.

Picking Up the Gauntlet: How Individuals Respond to Status Challenges

Journal of Applied Social Psychology, Forthcoming
Number of pages: 53 Posted: 16 May 2007
Christine Porath, Jennifer Overbeck and Christine M Pearson
University of Southern California - Marshall School of Business, University of Southern California - Marshall School of Business and Thunderbird, School of Global Management
Downloads 111 (245,294)

Abstract:

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Incivility, Status, Gender, Power, Aggression, Norm violations

6.

It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

Marshall School of Business Working Paper
Number of pages: 53 Posted: 02 Jul 2015
Christine Porath, Deborah J. MacInnis and Valerie Folkes
University of Southern California - Marshall School of Business, University of Southern California - Marketing Department and University of Southern California - Marshall School of Business
Downloads 18 (531,022)

Abstract:

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incivility, customer encounters, anger, employee relationships, repurchase intentions, deontic justice