Qiang Ye

Harbin Institute of Technology, School of Management

Harbin Institute of Technology

No. 92, Xidazhi street

Harbin, Heilongjiang 150001

China

http://homepage.hit.edu.cn/yeqiang

SCHOLARLY PAPERS

7

DOWNLOADS
Rank 45,480

SSRN RANKINGS

Top 45,480

in Total Papers Downloads

1,163

SSRN CITATIONS
Rank 56,538

SSRN RANKINGS

Top 56,538

in Total Papers Citations

9

CROSSREF CITATIONS

1

Scholarly Papers (7)

1.

First Step in Social Media - Measuring the Influence of Online Management Responses on Customer Satisfaction

Productions and Operations Management, Forthcoming
Number of pages: 40 Posted: 18 Jul 2012
Bin Gu and Qiang Ye
Boston University - Department of Management Information Systems and Harbin Institute of Technology, School of Management
Downloads 509 (65,602)
Citation 1

Abstract:

Loading...

Online Social Media, Management Response, Service Recovery, Customer Satisfaction, Peer-Induced Fairness, Service Operations, China

2.

The Impact of Online Service Recovery on Customer Satisfaction: Empirical Evidences from Service Operations in China

McCombs Research Paper Series No. IROM-01-10
Number of pages: 31 Posted: 13 Mar 2010 Last Revised: 27 May 2010
Bin Gu and Qiang Ye
Boston University - Department of Management Information Systems and Harbin Institute of Technology, School of Management
Downloads 373 (95,040)

Abstract:

Loading...

Online Managerial Response, Service Recovery, Customer Satisfaction, Peer-Induced Fairness, Expectations-Confirmation Theory, Service Operations, China

3.

Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews

Information Systems Research, 30(1), 81-96
Number of pages: 55 Posted: 07 Feb 2018 Last Revised: 06 Aug 2019
Wei Chen, Bin Gu, Qiang Ye and Kevin Zhu
University of Arizona - Eller College of Management, Boston University - Department of Management Information Systems, Harbin Institute of Technology, School of Management and University of California, San Diego
Downloads 197 (183,018)
Citation 5

Abstract:

Loading...

online interactions with customers, managerial responses, customer reviews, externality, volume, valence, mechanisms

4.

Stock Selection Model Based on Machine Learning with Wisdom of Experts and Crowds

Xianjiao Wu ; Qiang Ye ; Hong Hong ; Yijun Li. Stock Selection Model Based on Machine Learning with Wisdom of Experts and Crowds, IEEE Intelligent Systems, 35(2) 2020:54 - 64
Number of pages: 7 Posted: 30 Jun 2020
Xianjiao Wu, Qiang Ye, Hong Hong and Yijun Li
Harbin Institute of Technology - School of Management, Harbin Institute of Technology, School of Management, Harbin Institute of Technology and affiliation not provided to SSRN
Downloads 57 (429,263)

Abstract:

Loading...

crowd wisdom, cumulative abnormal return, Expert wisdom, LightGBM

5.

Social Influence and Monetization of Freemium Social Games

Journal of Management Information Systems, 36(3), pp: 730-754
Number of pages: 51 Posted: 08 Jul 2020
Bin Fang, Eric Zheng, Qiang Ye and Paulo Goes
Xiamen University, University of Texas at Dallas, Harbin Institute of Technology, School of Management and University of Arizona - Department of Management Information Systems
Downloads 27 (564,404)
Citation 3

Abstract:

Loading...

freemium social gaming, cohesion, Simmelian tie

6.

Skill Spanning in Online Labor Market—A Double-Edged Sword?

Posted: 07 Jul 2020
Yan Fu, Juan Feng and Qiang Ye
Harbin Institute of Technology - School of Management, City University of Hong Kong (CityUHK) - Department of Information Systems and Harbin Institute of Technology, School of Management

Abstract:

Loading...

online labor markets, skill spanning, freelancer eligibility, job type

7.

The Effects of a Platform-Initiated Reviewer Incentive Program on Regular Review Generation

Posted: 06 Jul 2017 Last Revised: 16 Mar 2019
Pennsylvania State University - Smeal College of Business, Warrington College of Business, University of Florida, Arizona State University, W.P.Carey School of Business, Boston University - Department of Management Information Systems and Harbin Institute of Technology, School of Management

Abstract:

Loading...

Incentivized reviews, reviewer incentive program, norm of reciprocity