Timothy L. Keiningham

Ipsos Loyalty - North America

Parsippany, NJ

United States

SCHOLARLY PAPERS

8

DOWNLOADS
Rank 12,778

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Top 12,778

in Total Papers Downloads

3,716

SSRN CITATIONS
Rank 22,346

SSRN RANKINGS

Top 22,346

in Total Papers Citations

0

CROSSREF CITATIONS

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Scholarly Papers (8)

1.

Approaches to Customer Segmentation

Journal of Relationship Marketing, 2007
Number of pages: 41 Posted: 02 Aug 2006
Bruce Cooil, Lerzan Aksoy and Timothy L. Keiningham
Vanderbilt University - Statistics, Koc University and Ipsos Loyalty - North America
Downloads 1,391 (13,124)

Abstract:

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Latent class model, clustering, cluster regression, logistic regression, classification, conjoint analysis, random effect, multilevel model, inactive covariate, satisfaction

2.

The Long Term Stock Market Valuation of Customer Satisfaction

Journal of Marketing, Forthcoming
Number of pages: 48 Posted: 14 Jan 2008
Koc University, Vanderbilt University - Statistics, University of Missouri at Columbia - Department of Marketing, Ipsos Loyalty - North America and Ozyegin University
Downloads 763 (31,782)
Citation 3

Abstract:

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customer satisfaction, firm valuation, stock returns, abnormal returns, financial models

3.

The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach

Journal of Service Research, Forthcoming
Number of pages: 49 Posted: 18 Jul 2006 Last Revised: 19 Nov 2012
Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and Kiersten M. Maryott
Vanderbilt University - Statistics, Ipsos Loyalty - North America, Koc University and Virginia Commonwealth University - School of Business
Downloads 667 (38,125)

Abstract:

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Employee Perceptions, Organizational Climate, Employee Turnover, Customer Satisfaction, Financial Performance, Multivariate Partial Least Squares

4.

A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries

Journal of Service Research, 1-18, 2015
Number of pages: 18 Posted: 14 Apr 2015
Timothy L. Keiningham, Carly Frennea, Lerzan Aksoy, Alexander and Vikas Mittal
Ipsos Loyalty - North America, Jones Graduate School of Business, Fordham University - Gabelli School of Business, Ipsos Loyalty and Rice University
Downloads 661 (38,581)

Abstract:

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commitment, loyalty, cross-cultural, repurchase intentions, goods versus services

5.

Can We Talk? The Impact of Willingness to Recommend on New to Market Service Brand Extension within a Social Network

Journal of Service Research, Forthcoming
Number of pages: 52 Posted: 15 Aug 2011
Koc University, Ipsos Loyalty, Vanderbilt University - Statistics, Ipsos Loyalty - North America, AT&T - AT&T Laboratories and AT&T - AT&T Laboratories
Downloads 133 (215,681)

Abstract:

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Social Network, Word-of-Mouth, Service Adoption, Willingness to Recommend, Customer Satisfaction

6.

Does Satisfaction Matter More If a Multichannel Customer is Also a Multicompany Customer?

Journal of Service Management, Vol. 22, No. 1, pp. 39-66
Number of pages: 51 Posted: 08 Apr 2010 Last Revised: 19 Nov 2012
Bart Lariviere, Lerzan Aksoy, Bruce Cooil and Timothy L. Keiningham
Department of Management, Innovation and Entrepreneurship, Ghent University, Koc University, Vanderbilt University - Statistics and Ipsos Loyalty - North America
Downloads 101 (263,558)

Abstract:

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7.

Call Center Satisfaction and Customer Retention in a Co-Branded Service Context

Managing Service Quality, Vol. 16, pp. 269-289, 2006
Posted: 08 Aug 2006
Ipsos Loyalty - North America, Koc University, Norwegian School of Management, Vanderbilt University - Statistics and Ipsos Loyalty

Abstract:

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Customer Satisfaction, Co-branded Services, Customer Retention, Call Center, Customer Service, Research Paper

8.

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Journal of Marketing, Vol. 70, No. 4, October 2006
Posted: 18 Jul 2006
Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and MIchael Hsu
Vanderbilt University - Statistics, Ipsos Loyalty - North America, Koc University and affiliation not provided to SSRN

Abstract:

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Customer Satisfaction, Share of Wallet, Demographics, Loyalty, Consumer Behavior, Latent Class Regression