Barry J. Wahren

Ipsos Loyalty

Parsippany, NJ

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Scholarly Papers (1)

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Call Center Satisfaction and Customer Retention in a Co-Branded Service Context

Managing Service Quality, Vol. 16, pp. 269-289, 2006
Posted: 08 Aug 2006
Ipsos Loyalty - North America, Koc University, Norwegian School of Management, Vanderbilt University - Statistics and Ipsos Loyalty

Abstract:

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Customer Satisfaction, Co-branded Services, Customer Retention, Call Center, Customer Service, Research Paper