HAO MENG

Yunnan University of Finance and Economics

Longquan Road 237, Wuhua District

Kunming, 650221

China

  • Yunnan University of Finance and Economics

SCHOLARLY PAPERS

2

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85

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Scholarly Papers (2)

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1.

Research on User Trust Trajectory of Emotional Artificial Intelligence Based on Textcnn

Downloads 44 (931,943)

Research on User Trust Trajectory of Emotional Artificial Intelligence Based on Textcnn

Number of pages: 34 Posted: 16 Aug 2024
Qun Xiao, HAO MENG and Wenzhe Yu
Yunnan University of Finance and Economics, Yunnan University of Finance and Economics and Shanxi University of Finance and Economics
Downloads 24 (1,162,657)

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emotional artificial intelligence, trust framework, trust trajectory, social norms, TextCNN

Research on User Trust Trajectory of Emotional Artificial Intelligence Based on Textcnn

Number of pages: 32 Posted: 17 Jul 2024
Qun Xiao, HAO MENG and Xiaohui Lei
Yunnan University of Finance and Economics, Yunnan University of Finance and Economics and Yunnan University of Finance and Economics
Downloads 20 (1,229,713)

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emotional artificial intelligence, trust framework, trust trajectory, social norms, TextCNN

2.

Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery: Based on the Perspective of Customer Social Mindfulness Perception

Number of pages: 22 Posted: 23 Mar 2024
HAO MENG, Qun Xiao and Xiaohui Lei
Yunnan University of Finance and Economics, Yunnan University of Finance and Economics and Yunnan University of Finance and Economics
Downloads 41 (931,943)

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Key words:Intelligent customer service, Service recovery, Social Mindfulness, Trust repair, Human machine co creation