James Y.L. Thong

Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management

Chair Professor

Clear Water Bay

Kowloon

Hong Kong

http://jthong.people.ust.hk/

SCHOLARLY PAPERS

36

DOWNLOADS
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Top 956

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25,251

CITATIONS
Rank 6,830

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Top 6,830

in Total Papers Citations

71

Scholarly Papers (36)

1.

Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology

MIS Quarterly, Vol. 36, No. 1, pp. 157-178, 2012
Number of pages: 43 Posted: 10 Feb 2012
Viswanath Venkatesh, James Y.L. Thong and Xin Xu
University of Arkansas - Department of Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong Polytechnic University
Downloads 12,355 (274)

Abstract:

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Unified theory of acceptance and use of technology (UTAUT), UTAUT2, habit, hedonic motivation, price value, mobile Internet, consumer, technology adoption

2.

An Integrated Model of Information Systems Adoption in Small Businesses

Journal of Management Information Systems, Vol. 15, No. 4, pp. 187-214, Spring 1999
Number of pages: 28 Posted: 25 Mar 2012 Last Revised: 12 Jun 2014
James Y.L. Thong
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 2,971 (3,592)
Citation 11

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information systems, innovation theories, small business, technological innovation, technology adoption, CEO innovativeness

3.

Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies

MIS Quarterly, Vol. 37, No. 1 (2013) pp. 275-298
Number of pages: 50 Posted: 08 Mar 2013 Last Revised: 28 Jun 2013
Weiyin Hong and James Y.L. Thong
University of Nevada, Las Vegas and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 1,557 (10,648)

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Internet privacy concerns, information privacy concerns, online privacy, multidimensional development theory, higher-order factors, confirmatory factor analysis, LISREL, nomological validity

4.

Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead

Journal of the Association for Information Systems, Vol. 17, No. 5 (2016), pp. 328–376.
Number of pages: 69 Posted: 25 Jun 2016
Viswanath Venkatesh, James Y.L. Thong and Xin Xu
University of Arkansas - Department of Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong Polytechnic University
Downloads 1,417 (12,360)

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Theory evaluation, technology acceptance and use, unified theory of acceptance and use of technology (UTAUT), research context, literature review, multi-level framework

5.

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology

Journal of the Association for Information Systems, Vol. 11, No. 10, pp. 519-549, 2010
Number of pages: 31 Posted: 26 Dec 2011
ESSEC Business School, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, University of Arkansas - Department of Information Systems, University of Arizona - Department of Management Information Systems, University of Utah - Department of Operations and Information Systems and Hong Kong University of Science and Technology
Downloads 985 (21,577)
Citation 1

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technology adoption, mandatory adoption, electronic government, new product launch, citizen satisfaction, smart card, UTAUT

6.

Business Process Reengineering in the Public Sector: The Case of the Housing Development Board in Singapore

Journal of Management Information Systems, Vol. 17, No. 1, pp. 245–270, 2000
Number of pages: 26 Posted: 26 Dec 2011
James Y.L. Thong, Chee-Sing Yap and Kin Lee Seah
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 668 (37,236)
Citation 1

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business process reengineering, case study, information technology, public sector

7.

The Effects of Information Format and Shopping Task on Consumers' Online Shopping Behavior: A Cognitive Fit Perspective

Journal of Management Information Systems, Vol. 21, No. 3, pp. 149-184, 2004-2005
Number of pages: 36 Posted: 30 Jul 2007
Weiyin Hong, James Y.L. Thong and Kar Yan Tam
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 542 (48,810)
Citation 7

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B2C e-commerce, cognitive fit theory, competition for attention theory, e-commerce, e-tailing, information format, interface design, online shopping, scanpath theory, shopping task

8.

Does Animation Attract Online Users' Attention? The Effects of Flash on Information Search Performance and Perceptions

Information Systems Research, Vol. 15, No. 1, pp. 60-86, 2004
Number of pages: 27 Posted: 31 Jul 2007
Weiyin Hong, James Y.L. Thong and Kar Yan Tam
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 485 (56,384)
Citation 3

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flash animation, attention, online information search, visual search, central capacity theory, associative network model, laboratory experiment, website interface design

9.

Understanding Continued Information Technology Usage Behavior: A Comparison of Three Models in the Context of Mobile Internet

Decision Support Systems, Vol. 42, pp. 1819-1834, 2006
Number of pages: 16 Posted: 30 Jul 2007
SeJoon Hong, James Y.L. Thong and Kar Yan Tam
Korea University, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 459 (60,249)
Citation 5

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Continued information technology usage, Technology Acceptance Model, Expectation-Confirmation Model, Mobile Internet, Survey Research

10.

Testing an Ethical Decision-Making Theory: The Case of Softlifting

Journal of Management Information Systems, Vol. 15, No. 1, pp. 213-237, 1998
Posted: 25 Mar 2012 Last Revised: 27 Mar 2012
James Y.L. Thong and Chee-Sing Yap
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and affiliation not provided to SSRN
Downloads 356 (81,439)
Citation 4

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software piracy, softlifting, ethical decision making, computer ethics

11.

Top Management Support, External Expertise and Information Systems Implementation in Small Businesses

Information Systems Research, Vol. 7, No. 2, pp. 248-267, 1996
Number of pages: 20 Posted: 01 Jan 2012
James Y.L. Thong, Chee-Sing Yap and K. S. Raman
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 323 (90,996)
Citation 6

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top management support, external expertise, consultant, vendor, small business, IS success, IS implementation, IS effectiveness

12.

User Acceptance of Agile Information Systems: A Model and Empirical Test

Journal of Management Information Systems, Vol. 28, No. 1, pp. 235–272, 2011
Number of pages: 38 Posted: 26 Dec 2011
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, University of Findlay and Virginia Commonwealth University
Downloads 280 (106,141)

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agile methods, agile systems, availability heuristic, comfort with change, habit, information systems continuance, omission bias, personal innovativeness, status quo bias, unified theory of acceptance and use of technology (UTAUT)

13.

Engagement of External Expertise in Information Systems Implementation

Journal of Management Information Systems, Vol. 11, No. 2, pp. 209-231, 1994
Number of pages: 23 Posted: 25 Mar 2012 Last Revised: 23 Oct 2013
James Y.L. Thong, Chee-Sing Yap and K. S. Raman
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 259 (115,252)
Citation 1

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small business, consultant, vendor, information systems success, IS effectiveness, outsourcing

14.

Software Piracy in the Workplace: A Model and Empirical Test

Journal of Management Information Systems, Vol. 20, No. 1, pp. 153–177, 2003
Number of pages: 25 Posted: 26 Dec 2011
A. Graham Peace, Dennis Galletta and James Y.L. Thong
West Virginia University - College of Business & Economics, University of Pittsburgh and Director, Katz Doctoral Program and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 256 (116,657)
Citation 4

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software piracy, computer ethics, deterrence theory, expected utility theory, theory of planned behavior

15.

Understanding User Acceptance of Digital Libraries: What are the Roles of Interface Characteristics, Organizational Context, and Individual Differences?

International Journal of Human-Computer Studies, Vol. 57, No. 3, pp. 215-242, 2002
Number of pages: 28 Posted: 04 Jan 2012
James Y.L. Thong, Weiyin Hong and Kar Yan Tam
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, University of Nevada, Las Vegas and Hong Kong University of Science and Technology
Downloads 209 (142,562)
Citation 2

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digital library, technology acceptance model, system interface, organizational context, individual differences

16.

Understanding the Behavior of Mobile Data Services Consumers

Information Systems Frontiers, Vol. 10, No. 4, pp. 431-445, 2008
Number of pages: 15 Posted: 26 Dec 2011
SeJoon Hong, James Y.L. Thong, Jae-Yun Moon and Kar Yan Tam
Korea University, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, Hong Kong University of Science & Technology (HKUST) - Hong Kong University of Science & Technology and Hong Kong University of Science and Technology
Downloads 203 (146,509)

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consumer behavior, mobile data services, mobile phones, decomposed theory of planned behavior, technology acceptance, online survey

17.

Information Systems Effectiveness: A User Satisfaction Approach

Information Processing & Management, Vol. 32, No. 5, pp. 601-610, 1996
Number of pages: 10 Posted: 31 Dec 2011
James Y.L. Thong and Chee-Sing Yap
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and affiliation not provided to SSRN
Downloads 198 (149,865)

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information systems effectiveness, user satisfaction, information systems success

18.

Designing Product Listing Pages on E-Commerce Websites: An Examination of Presentation Mode and Information Format

International Journal of Human-Computer Studies, Vol. 61, pp. 481-503, 2004
Number of pages: 23 Posted: 31 Jul 2007
Weiyin Hong, James Y.L. Thong and Kar Yan Tam
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 193 (153,576)

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ecommerce, website design, presentation mode, information format

19.

The Effects of Post-Adoption Beliefs on the Expectation-Confirmation Model for Information Technology Continuance

International Journal of Human-Computer Studies, Vol. 64, No. 9, pp. 799-810, 2006
Number of pages: 12 Posted: 26 Dec 2011
James Y.L. Thong, SeJoon Hong and Kar Yan Tam
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, Korea University and Hong Kong University of Science and Technology
Downloads 183 (161,108)
Citation 7

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mobile internet services, information technology continuance, expectation-confirmation model, technology acceptance, post-adoption beliefs

20.

Effects of ICT Service Innovation and Complementary Strategies on Brand Equity and Customer Loyalty in a Consumer Technology Market

Information Systems Research, Vol. 25, No. 4 (2014), pp. 710-729
Number of pages: 43 Posted: 08 Jan 2015
Xin Xu, James Y.L. Thong and Viswanath Venkatesh
Hong Kong Polytechnic University, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and University of Arkansas - Department of Information Systems
Downloads 153 (188,154)

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ICT service innovation, ICT service management, service leadership, technology leadership, customization, personalization, brand equity, customer loyalty, strategy complementarity, mobile data services

21.

Effect of Government Incentives on Computerisation in Small Business

European Journal of Information Systems, Vol. 3, No. 3, pp.191–206, 1994
Number of pages: 16 Posted: 17 Jan 2012 Last Revised: 23 Oct 2013
Chee-Sing Yap, James Y.L. Thong and K. S. Raman
affiliation not provided to SSRN, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and affiliation not provided to SSRN
Downloads 151 (190,294)
Citation 2

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small business, computerization, information technology, program evaluation

22.

Effects of Animation on Attentional Resources of Online Consumers

Journal of the Association for Information Systems, Vol. 18, No. 8 (2017), pp. 605-632.
Number of pages: 37 Posted: 29 Sep 2017
Muller Y.M. Cheung, Weiyin Hong and James Y.L. Thong
Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management, University of Nevada, Las Vegas and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 119 (229,451)

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Animation, Attentional Resources, Online Consumers, Eye-tracking, Experiment, Website Design, Human-computer Interaction

23.

Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework

Decision Support Systems, Vol. 46, No. 4, pp. 803–814, 2009
Number of pages: 12 Posted: 26 Dec 2011
Frank K. Y. Chan and James Y.L. Thong
ESSEC Business School and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 107 (247,714)
Citation 1

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web site development, systems development methods, agile methods, knowledge management, framework

24.

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Information Systems Research, Vol. 27, No. 1 (2016), pp. 87-111.
Number of pages: 45 Posted: 02 Apr 2016
University of Arkansas - Department of Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, ESSEC Business School and University of Utah - Department of Operations and Information Systems
Downloads 99 (261,247)

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e-services, electronic government, uncertainty reduction, transparency, trust, technology adoption, citizen satisfaction, public management

25.

Consumer Acceptance of Personal Information and Communication Technology Services

IEEE Transactions on Engineering Management, Vol. 58, No. 4, pp. 613-625, 2011
Number of pages: 13 Posted: 26 Dec 2011
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, University of Arkansas - Department of Information Systems, Hong Kong Polytechnic University, Korea University and Hong Kong University of Science and Technology
Downloads 90 (277,684)

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consumer acceptance, digital service management, mobile data services (MDS), personal information and communication technology (ICT) services, technology adoption, unified theory of acceptance and use of technology (UTAUT)

26.

Determinants of User Acceptance of Digital Libraries: An Empirical Examination of Individual Differences and System Characteristics

Journal of Management Information Systems, Vol. 18, No. 3, pp. 97–124, 2001
Number of pages: 28 Posted: 26 Dec 2011 Last Revised: 20 Aug 2014
Weiyin Hong, James Y.L. Thong, Wai-Man Wong and Kar Yan Tam
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, Open University of Hong Kong and Hong Kong University of Science and Technology
Downloads 87 (283,663)
Citation 13

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human-computer interaction, computer self-efficacy, digital libraries, individual differences, information technology acceptance, technology acceptance model

27.

How Do Web Users Respond to Non-Banner-Ads Animation? The Effects of Task Type and User Experience

Journal of the American Society for Information Science and Technology, Vol. 58, No. 10, pp. 1467–1482, 2007
Number of pages: 16 Posted: 26 Dec 2011
Weiyin Hong, James Y.L. Thong and Kar Yan Tam
University of Nevada, Las Vegas, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 83 (292,053)

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banner ad, animation, web site, task type, user experience, central capacity theory, online shopping, searching task, browsing task

28.

Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax

Journal of the American Society for Information Science and Technology, Vol. 60, No. 2, pp. 292–306, 2009
Number of pages: 15 Posted: 26 Dec 2011
University of Utah - Department of Operations and Information Systems, University of Arizona - Department of Management Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, ESSEC Business School and Hong Kong University of Science and Technology
Downloads 80 (298,497)
Citation 1

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online services, service quality, electronic government, e-service, service characteristics, technology characteristics, continuance intention

29.

Extending the Two-Stage Information Systems Continuance Model: Incorporating UTAUT Predictors and the Role of Context

Information Systems Journal, Vol. 21, No. 6, pp. 527–555, 2011
Number of pages: 29 Posted: 26 Dec 2011
University of Arkansas - Department of Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, ESSEC Business School, University of Utah - Department of Operations and Information Systems and University of Arizona - Department of Management Information Systems
Downloads 75 (309,964)

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expectation-confirmation theory, two-stage model of IS continuance, unified theory of acceptance and use of technology (UTAUT), e-government, technology adoption, technology acceptance model

30.

Designing E-Government Services: Key Service Attributes and Citizens’ Preference Structures

Journal of Operations Management, Vol. 30, Nos. 1-2, pp. 116-133, 2012
Number of pages: 18 Posted: 23 Feb 2012
Viswanath Venkatesh, Frank K. Y. Chan and James Y.L. Thong
University of Arkansas - Department of Information Systems, ESSEC Business School and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 66 (332,512)

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IT service management and design, technology-based self-services, public management, service attributes, web survey, conjoint experiment, e-government

31.

Environments for Information Systems Implementation in Small Businesses

Journal of Organizational Computing and Electronic Commerce, Vol. 7, No. 4, pp. 253-278, 1997
Number of pages: 26 Posted: 17 Jan 2012
James Y.L. Thong, Chee-Sing Yap and K. S. Raman
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 66 (332,512)

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implementation environment, information systems success, small business, top management, consultant, vendor, outsourcing

32.

Resource Constraints and Information Systems Implementation in Singaporean Small Businesses

Omega, Vol 29, No 2, pp. 143-156, 2001
Number of pages: 14 Posted: 01 Jan 2012
James Y.L. Thong
Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 52 (373,255)
Citation 2

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external expertise, implementation success, resource-based theory, small business, user involvement, top management support, IT investment

33.

A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research

Information Systems Research, Vol. 25, No. 1 (2014), pp. 111-136
Number of pages: 63 Posted: 08 Jan 2015
University of Nevada, Las Vegas, ESSEC Business School, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management, University of Findlay and Virginia Commonwealth University
Downloads 51 (376,462)

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theory development; contextualization, context-specific model; general model; technology adoption; technology acceptance model

34.

Winning Back Technology Disadopters: Testing a Technology Re-Adoption Model in the Context of Mobile Internet Services

Xu, X., Thong, J.Y.L., and Tam, K.Y. "Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile Internet services", Journal of Management Information Systems, Vol. 34, No. 1 (2017), pp. 102-140.
Number of pages: 37 Posted: 22 May 2017
Xin Xu, James Y.L. Thong and Kar Yan Tam
Hong Kong Polytechnic University, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science and Technology
Downloads 47 (389,868)

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Technology disadopters, technology re-adoption, customer win-back, defensive bias, knowledge accessibility, technology adoption, UTAUT, diffusion of innovation, mobile Internet

35.

Programme Evaluation of a Government Information Technology Programme for Small Businesses

Journal of Information Technology, Vol. 12, No. 2, pp. 107-120, 1997
Number of pages: 15 Posted: 02 Jan 2012
Chee-Sing Yap and James Y.L. Thong
affiliation not provided to SSRN and Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management
Downloads 23 (492,891)

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IT policy, computerization, technology policy, program evaluation, computerization success

36.

A Risk Mitigation Framework for Information Technology Projects: A Cultural Contingency Perspective

Journal of Management Information Systems, Vol. 36, No. 1 (2019), pp. 120-157
Number of pages: 46 Posted: 18 Apr 2019
Georgia State University, University of Arkansas - Department of Information Systems, Hong Kong University of Science & Technology (HKUST) - HKUST School of Business and Management and Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management
Downloads 3 (611,654)

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IT projects, technical risk, team processes, cultural contingency theory, risk mitigation, project management, project risk, team culture