Z. Justin Ren

Boston University Questrom School of Business

Assoicate Professor

595 Commonwealth Avenue

Boston, MA MA 02215

United States

http://www.bu.edu/experts/profiles/z-justin-ren/

  • Boston University Questrom School of Business

SCHOLARLY PAPERS

6

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SSRN CITATIONS
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Top 31,104

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3

CROSSREF CITATIONS

26

Scholarly Papers (6)

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1.

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Management Science, Forthcoming
Number of pages: 38 Posted: 19 Nov 2006
Z. Justin Ren and Yong-Pin Zhou
Boston University Questrom School of Business and University of Washington Business School
Downloads 880 (43,927)
Citation 1

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call center outsourcing, outsourcing contract, outsourcing staffing, outsourcing quality

2.

Service Outsourcing: Capacity, Quality and Correlated Costs

Number of pages: 44 Posted: 18 Mar 2009 Last Revised: 08 Oct 2016
Z. Justin Ren, Fuqiang Zhang and Tianjun Feng
Boston University Questrom School of Business, Washington University in St. Louis - John M. Olin Business School and Fudan University - School of Management
Downloads 546 (82,063)
Citation 15

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outsourcing, service, capacity, quality, information asymmetry, contracting, queueing systems

3.

The Impact of Internal Service Quality on Nurse Inefficiency and Medical Errors

Number of pages: 36 Posted: 28 May 2016
Sarah Zheng, Anita Tucker, Z. Justin Ren, Janelle Heineke, Amy McLaughlin and Aubrey Podell
Boston University, Brandeis University, Boston University Questrom School of Business, Boston University, Lahey Health System and Lahey Health System
Downloads 276 (177,644)

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internal service quality, medical errors, productivity, panel data

4.

Ship-Pack Optimization in a Two-Echelon Distribution System with Product Obsolescence

Number of pages: 25 Posted: 17 Sep 2018
Elnaz Karimi, Stephen C. Graves and Z. Justin Ren
Boston University - Department of Operations and Technology Management, Massachusetts Institute of Technology (MIT) - Sloan School of Management and Boston University Questrom School of Business
Downloads 101 (416,891)

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5.

Geographical Influences on Chinese Inventory: An Exploratory Study

International Journal of Inventory Research, Vol.2, No.3 (2014), pp.145-173. https://doi.org/10.1504/IJIR.2014.069187, The University of Auckland Business School Research Paper Series
Posted: 01 Nov 2021
Richard K. Lai, Z. Justin Ren and David Robb
The Wharton School, Univ. of Pennsylvania, Boston University Questrom School of Business and The University of Auckland

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inventory turns, China, operations management, economic geography, variance component analysis, VCA, geographical location, inventory levels, inventory management

6.

Inventory in Mainland China: Historical, Industry, and Geographic Perspectives

International Journal of Production Economics, Vol.135, No.1 (January 2012), pp.440-450. https://doi.org/10.1016/j.ijpe.2011.08.020, The University of Auckland Business School Research Paper Series
Posted: 01 Nov 2021
David Robb, Fei Liu, Richard K. Lai and Z. Justin Ren
The University of Auckland, Sinochem Oil Guangdong Corporation Ltd, The Wharton School, Univ. of Pennsylvania and Boston University Questrom School of Business

Abstract:

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Inventory, China, Empirics in Operations Management, Economic Geography, Industry Effects, Multivariate Regression