Leyland Pitt

Simon Fraser University - Segal Graduate School of Business

8888 University Drive

Burnaby, British Columbia V5A 1S6

Canada

SCHOLARLY PAPERS

10

DOWNLOADS
Rank 30,792

SSRN RANKINGS

Top 30,792

in Total Papers Downloads

1,716

SSRN CITATIONS
Rank 26,192

SSRN RANKINGS

Top 26,192

in Total Papers Citations

8

CROSSREF CITATIONS

25

Scholarly Papers (10)

1.

When Customers Get Clever: Managerial Approaches to Dealing with Creative Consumers

Business Horizons, Vol. 50, No. 1, pp. 39-47, 2007
Number of pages: 9 Posted: 27 Jan 2007
Bentley University, Simon Fraser University - Segal Graduate School of Business, Simon Fraser University (SFU) - Beedie School of Business and Simon Fraser University (SFU) - Beedie School of Business
Downloads 830 (32,470)
Citation 4

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Creative customers, strategic response, lead users, innovation

2.

Is It All a Game? Understanding the Principles of Gamification

Business Horizons, Vol. 58, No. 4, 2015
Number of pages: 10 Posted: 25 Jul 2015
Simon Fraser University (SFU) - Beedie School of Business, King's College London, Segal Graduate School of Business, Simon Fraser University (SFU) - Beedie School of Business and Simon Fraser University - Segal Graduate School of Business
Downloads 569 (53,689)

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Gamification, Experience, Mechanics, Dynamics, Emotions, Behavior change, Motivation, American Idol

3.

Unpacking the Social Media Phenomenon: Towards a Research Agenda

Kietzmann, J. H., Silvestre, B. S., McCarthy, I. P., & Pitt, L. F. (2012). Unpacking the social media phenomenon: towards a research agenda. Journal of Public Affairs, 12(2), 109-119.
Number of pages: 11 Posted: 06 Nov 2014
Simon Fraser University - Segal Graduate School of Business, University of Winnipeg, Simon Fraser University (SFU) - Beedie School of Business and Simon Fraser University - Segal Graduate School of Business
Downloads 92 (313,586)
Citation 1

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4.

Dynamic Game Plans: Using Gamification to Entrain Strategic Renewal with Environmental Velocity

McCarthy, I., Plangger, K., Robson, K., Kietzmann, J. & Pitt, L. (2019) Dynamic game plans: using gamification to entrain strategic renewal with environmental velocity.” in Handbook of Strategic Renewal edited by Aybars Tuncdogan, Adam Lindgreen, Frans van den Bosch and Henk Volberda., pages 391-405
Number of pages: 16 Posted: 30 Jan 2019 Last Revised: 14 Jun 2019
Simon Fraser University (SFU) - Beedie School of Business, King's College London, Simon Fraser University (SFU) - Beedie School of Business, Segal Graduate School of Business and Simon Fraser University - Segal Graduate School of Business
Downloads 68 (374,254)

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strategic renewal, gamification, industry velocity, change, management control systems, entrainment

5.

Mobility at Work - A Typology of Mobile Communities of Practice and Contextual Ambidexterity

Kietzmann, J., Plangger, K., Eaton, B., Heilgenberg, K., Pitt, L., & Berthon, P. (March 2013). Mobility at work: A typology of mobile communities of practice and contextual ambidexterity. The Journal of Strategic Information Systems, 22(4), 282-297.
Number of pages: 16 Posted: 06 Nov 2014
Simon Fraser University - Segal Graduate School of Business, King's College London, University of Oslo, Simon Fraser University, Simon Fraser University - Segal Graduate School of Business and Bentley University
Downloads 68 (374,254)
Citation 2

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Communities of practice, Mobile technology, Ambidexterity, Organizational alignment, Adaptability and discretion, Mobility, Knowledge management

6.

Service, Emotional Labor, and Mindfulness

Business Horizons, Vol. 59, No. 6, December 2016
Number of pages: 15 Posted: 14 Apr 2017
Bentley University, Bentley University, Simon Fraser University - Segal Graduate School of Business and Simon Fraser University (SFU) - Beedie School of Business
Downloads 46 (449,254)

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Mindfulness, Emotional Labour, Services, Service Operations, Hospitality, Creativity, Improvisation, Acting, Well Being

7.

CGIP: Managing Consumer Generated Intellectual Property

California Management Review, Vol. 57/4, p. 43-62, Sept. 2015
Number of pages: 38 Posted: 21 Sep 2016
Bentley University, Simon Fraser University - Segal Graduate School of Business, Simon Fraser University - Segal Graduate School of Business and Simon Fraser University (SFU) - Beedie School of Business
Downloads 30 (522,231)
Citation 2

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Consumer Behavior, Intellectual Property, Innovation Management, New Product Management, Competitive Advantage, Consumers, Product Design

8.

Nomen Est Omen: Formalizing Customer Labeling Theory

Plangger, K., Kietzmann, J. H., Pitt, L. F., Berthon, P., & Hannah, D. (2013). Nomen est omen: formalizing customer labeling theory. AMS review, 3(4), 193-204.
Number of pages: 12 Posted: 06 Nov 2014
King's College London, Simon Fraser University - Segal Graduate School of Business, Simon Fraser University - Segal Graduate School of Business, Bentley University and Simon Fraser University - Management and Organizational Studies Area
Downloads 13 (630,176)

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Labeling theory, Customer labels, Customer relationship management, Expectations management, Customer service quality, Psychological contracts, Organizational communication

9.

Swedish Biotech Smes: The Veiled Values in Online Networks

University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship
Posted: 09 Nov 2009
Simon Fraser University - Segal Graduate School of Business, affiliation not provided to SSRN, affiliation not provided to SSRN, affiliation not provided to SSRN and Bentley University

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Network alliances, Structural holes, Network actors, Social capital, Social networks, Biotechnology industry, Informal networks, Opportunity recognition, Research opportunities, Internet

10.

Service Customization through Dramaturgy

Posted: 18 Aug 2009
Simon Fraser University (SFU) - Beedie School of Business, Simon Fraser University - Segal Graduate School of Business and Bentley University

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Service operations, customization, typology, configurations, dramaturgy, scripts, improvisation