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Creative customers, strategic response, lead users, innovation
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Communities of practice, Mobile technology, Ambidexterity, Organizational alignment, Adaptability and discretion, Mobility, Knowledge management
Labeling theory, Customer labels, Customer relationship management, Expectations management, Customer service quality, Psychological contracts, Organizational communication
File name: joms.
Mindfulness, Emotional Labour, Services, Service Operations, Hospitality, Creativity, Improvisation, Acting, Well Being
Consumer Behavior, Intellectual Property, Innovation Management, New Product Management, Competitive Advantage, Consumers, Product Design
Network alliances, Structural holes, Network actors, Social capital, Social networks, Biotechnology industry, Informal networks, Opportunity recognition, Research opportunities, Internet
Service operations, customization, typology, configurations, dramaturgy, scripts, improvisation
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