Tomas Falk

University of Mannheim

Research Assistant

Universitaetsbibliothek Mannheim

Zeitschriftenabteilung

Mannheim, 68131

Germany

SCHOLARLY PAPERS

4

DOWNLOADS
Rank 37,464

SSRN RANKINGS

Top 37,464

in Total Papers Downloads

1,795

SSRN CITATIONS
Rank 29,019

SSRN RANKINGS

Top 29,019

in Total Papers Citations

7

CROSSREF CITATIONS

23

Scholarly Papers (4)

1.

Measuring the Quality of E-Banking Portals - an Empirical Investigation

International Journal of Bank, Vol. 23, No. 2, 2005
Number of pages: 23 Posted: 12 Feb 2007
University of Mannheim, Mannheim Business School - Department of Marketing and University of Mannheim
Downloads 943 (34,039)
Citation 3

Abstract:

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Banking, Electronic commerce, Service delivery, Service quality

2.

Etransqual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

Journal of Business Research, Vol. 59, No. 7, pp. 866-875, 2006
Number of pages: 10 Posted: 08 Feb 2007
University of Mannheim, University of Mannheim and Mannheim Business School - Department of Marketing
Downloads 489 (80,379)
Citation 4

Abstract:

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Electronic service quality, Online shopping, Transaction process, Scale development

3.

Should I Stay or Should I Go - The Role of Status Quo for Using New Self-Service Technologies

Proceedings of the 35th EMAC Conference, Athens, 2006
Number of pages: 11 Posted: 12 Feb 2007
Tomas Falk and Maik Hammerschmidt
University of Mannheim and Mannheim Business School - Department of Marketing
Downloads 185 (221,768)

Abstract:

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Self-service technology, technology acceptance model, status quo bias, perceived risk, perceived trust, consumer behavior in choice situations, structural equation modeling, e-commerce

4.

Identifying Cross-Channel Dissynergies for Multichannel Service Providers

Journal of Service Research, Vol. 10, No. 2, pp. 143-160, 2007
Number of pages: 19 Posted: 21 Aug 2007 Last Revised: 22 Dec 2007
University of Mannheim, Eindhoven University of Technology, Mannheim Business School - Department of Marketing and University of Mannheim
Downloads 178 (229,222)
Citation 1

Abstract:

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multichannel marketing, self-service technologies, status quo bias, channel dissynergies, e-commerce