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Weijie Tan

Shanghai University of Finance and Economics

NO. 777 Guoding Road

Shanghai, 200433

China

  • Shanghai University of Finance and Economics

SCHOLARLY PAPERS

4

DOWNLOADS

221

TOTAL CITATIONS

0

Scholarly Papers (4)

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1.

Tech-Driven Redress: The Impact of Generative AI on Consumer Complaints in Financial Firms

Downloads 101 (704,534)

Tech-Driven Redress: The Impact of Generative AI on Consumer Complaints in Financial Firms

Number of pages: 45 Posted: 08 Jan 2026
Weijie Tan, Yuzhao Ren, Xihui Haviour Chen and Sofia Johan
Shanghai University of Finance and Economics, Shanghai University of Finance and Economics, Keele University - Keele Business School and Florida Atlantic University
Downloads 53 (1,095,444)

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Generative Artificial Intelligence (GAI), Consumer Complaints, Financial Inclusion, Contract Theory

Tech-Driven Redress: The Impact of Generative AI on Consumer Complaints in Financial Firms

Number of pages: 33 Posted: 18 Oct 2025
Weijie Tan, Yuzhao Ren, Xihui Haviour Chen and Sofia Johan
Shanghai University of Finance and Economics, Shanghai University of Finance and Economics, Keele University - Keele Business School and Florida Atlantic University
Downloads 48 (1,107,422)

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Generative Artificial Intelligence (GAI), Consumer Complaints, Financial Inclusion, Contract Theory

2.

Corporate Digital Responsibility Dividend: Ethical Practices and Product Market Performance

Number of pages: 25 Posted: 08 May 2025
Weijie Tan, Yuzhao Ren and Xihui Haviour Chen
Shanghai University of Finance and Economics, Shanghai University of Finance and Economics and Keele University - Keele Business School
Downloads 96 (725,554)

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Corporate Digital Responsibility (CDR), Product Market Performance, Government Digital Responsibility Regulation, Resource-Based View

3.

Unintended Consequences of Corporate Overtime: Spillover Effects on Consumer Voice

Number of pages: 64 Posted: 29 May 2026
Weijie Tan, Xihui Haviour Chen and Douglas Cumming
Shanghai University of Finance and Economics, Keele University - Keele Business School and Florida Atlantic University
Downloads 24 (1,518,554)

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corporate overtime, consumer complaints, human resource slack, job demand-control, ability-motivation-opportunity framework

4.

Tech-Driven Redress: The Impact of Generative Ai on Consumer Complaints in Financial Firms

Posted: 01 Jul 2025
Weijie Tan, Yuzhao Ren, Xihui Haviour Chen and Sofia Johan
Shanghai University of Finance and Economics, Shanghai University of Finance and Economics, Keele University - Keele Business School and Florida Atlantic University

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