Sungjoon Nam

City University of Hong Kong

Visiting Professor

83 Tat Chee Avenue

Kowloon

Hong Kong

Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

Assistant Professor

Janice H. Levin Bldg., Room 121

94 Rockafeller Road

Piscataway, NJ 08854-8054

United States

http://home.uchicago.edu/~snam2

University of Chicago GSB

PhD Candidate

5807 S. Woodlawn Avenue

Chicago, IL 60637

United States

  • City University of Hong Kong

  • Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

    • Email
    • Tel: 973-353-1645

  • University of Chicago GSB

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

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1.

The Effects of Service Quality and Word of Mouth on Customer Acquisition, Retention and Usage

Number of pages: 48 Posted: 11 Mar 2007
Sungjoon Nam, Puneet Manchanda and Pradeep K. Chintagunta
City University of Hong Kong, University of Michigan, Stephen M. Ross School of Business and University of Chicago
Downloads 3,944 (2,580)
Citation 5

Abstract:

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Services, New Products, Service Quality, Word of Mouth, Contagion, Social Interaction, Social Networks, High Technology, Hazard Models

2.

Collective Turnover and Unit Performance: Exploring a Dynamic Relationship

Georgia Tech Scheller College of Business Research Paper No. 19-14
Number of pages: 43 Posted: 16 Jul 2019
Eugene Kim, Minki Kim, Do Won Kwak and Sungjoon Nam
Georgia Institute of Technology - Scheller College of Business, College of Business, Korea Advanced Institute of Science and Technology (KAIST), Korea University and City University of Hong Kong
Downloads 20 (567,421)

Abstract:

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collective turnover; unit performance; human capital resources; pay dispersion