Sungjoon Nam

City University of Hong Kong

Visiting Professor

83 Tat Chee Avenue

Kowloon

Hong Kong

Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

Assistant Professor

Janice H. Levin Bldg., Room 121

94 Rockafeller Road

Piscataway, NJ 08854-8054

United States

http://home.uchicago.edu/~snam2

University of Chicago GSB

PhD Candidate

5807 S. Woodlawn Avenue

Chicago, IL 60637

United States

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

1.

The Effects of Service Quality and Word of Mouth on Customer Acquisition, Retention and Usage

Number of pages: 48 Posted: 11 Mar 2007
City University of Hong Kong, University of Michigan, Stephen M. Ross School of Business and University of Chicago
Downloads 3,902 (2,445)
Citation 5

Abstract:

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Services, New Products, Service Quality, Word of Mouth, Contagion, Social Interaction, Social Networks, High Technology, Hazard Models

2.

Collective Turnover and Unit Performance: Exploring a Dynamic Relationship

Georgia Tech Scheller College of Business Research Paper No. 19-14
Number of pages: 43 Posted: 16 Jul 2019
Eugene Kim, Minki Kim, Do Won Kwak and Sungjoon Nam
Georgia Institute of Technology - Scheller College of Business, College of Business, Korea Advanced Institute of Science and Technology (KAIST), Korea University and City University of Hong Kong
Downloads 15 (571,146)

Abstract:

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collective turnover; unit performance; human capital resources; pay dispersion