Dennis Campbell

Harvard University - Accounting & Control Unit

Soldiers Field

Boston, MA 02163

United States

SCHOLARLY PAPERS

15

DOWNLOADS
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Top 2,664

in Total Papers Downloads

13,154

CITATIONS
Rank 7,745

SSRN RANKINGS

Top 7,745

in Total Papers Citations

72

Scholarly Papers (15)

1.

Using the Balanced Scorecard as a Control System for Monitoring and Revising Corporate Strategy

Harvard NOM Working Paper No. 02-35
Number of pages: 45 Posted: 01 Oct 2002
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit, George Washington University - Department of Accountancy and Harvard University - Accounting & Control Unit
Downloads 8,620 (567)
Citation 16

Abstract:

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Performance Measurement, Balanced Scorecard, Control System, Non-financial Measures, Business Strategy

2.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 736 (32,877)
Citation 12

Abstract:

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empirical service operations, service quality competition, customer defection, firm performance

3.

Organizational Design and Control Across Multiple Markets: The Case of Franchising in the Convenience Store Industry

The Accounting Review, Forthcoming
Number of pages: 50 Posted: 01 Aug 2007 Last Revised: 13 Aug 2009
Dennis Campbell, Srikant Datar and Tatiana Sandino
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit and Harvard Business School - Accounting and Control
Downloads 695 (35,573)
Citation 12

Abstract:

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Control Systems, Franchising, Agency Costs, Market Dispersion, Retailing

4.

Monitoring and the Portability of Soft Information

Harvard Business School Accounting & Management Unit Working Paper No. 13-077
Number of pages: 68 Posted: 15 Mar 2013
Dennis Campbell and Maria Loumioti
Harvard University - Accounting & Control Unit and The University of Texas at Dallas
Downloads 611 (42,231)
Citation 3

Abstract:

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5.

Employee Selection as a Control System

Journal of Accounting Research, Forthcoming, Harvard Business School Accounting & Management Unit Working Paper No. 11-021
Number of pages: 51 Posted: 31 Aug 2010 Last Revised: 09 Apr 2012
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 556 (47,803)
Citation 25

Abstract:

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Employee Selection, Management Control, Incentives, Management Accounting, Decentralization

6.

Making Sense of Soft Information: Interpretation Bias and Loan Quality

8th Miami Behavioral Finance Conference 2017, Harvard Business School Accounting & Management Unit Working Paper No. 18-110
Number of pages: 84 Posted: 24 Mar 2017 Last Revised: 10 Sep 2018
Harvard University - Accounting & Control Unit, The University of Texas at Dallas and University of Southern California
Downloads 457 (61,158)
Citation 3

Abstract:

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Soft information, credit outcomes, cognitive constraints, interpretation and processing bias

7.

The Learning Effects of Monitoring

The Accounting Review, Forthcoming
Number of pages: 44 Posted: 07 Apr 2011 Last Revised: 21 Jun 2011
Harvard University - Accounting & Control Unit, Rice University - Jesse H. Jones Graduate School of Business and University of Notre Dame - Department of Accountancy
Downloads 409 (69,966)
Citation 11

Abstract:

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8.

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

Number of pages: 44 Posted: 31 Jan 2009 Last Revised: 02 Oct 2009
Harvard University - Accounting & Control Unit, University of Notre Dame - Department of Accountancy and University of Oxford - Said Business School
Downloads 380 (76,227)
Citation 16

Abstract:

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Consumer Finance, Payday Lenders, Account Closures, Overdraft, Unbanked, Commercial Banking

9.

An Empirical Investigation of Implicit Incentives for Nonfinancial Performance Improvement

AAA 2007 Management Accounting Section (MAS) Meeting
Number of pages: 41 Posted: 01 Aug 2006
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 341 (86,466)
Citation 1

Abstract:

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Promotion, Nonfinancial Performance Measures, Service Quality

10.

Virtual Issue on Empirical Management Accounting Research

Journal of Accounting Research, August 2018
Number of pages: 6 Posted: 20 Aug 2018
Margaret A. Abernethy and Dennis Campbell
University of Melbourne, Department of Accounting and Harvard University - Accounting & Control Unit
Downloads 202 (148,540)

Abstract:

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management accounting, control, social norms, culture, performance measures

11.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 63 Posted: 23 Feb 2018 Last Revised: 13 Jul 2019
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 147 (196,276)
Citation 2

Abstract:

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Service operations, customer compatibility, satisfaction, profitability

12.

Affinity Plus: Priorities and Performance Pressures

Harvard Business School Accounting & Management Unit Case No. 112-095
Posted: 07 May 2012
Dennis Campbell and Rui Lu
Harvard University - Accounting & Control Unit and affiliation not provided to SSRN

Abstract:

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13.

TD Canada Trust (Abridged)

HBS Case No. 110-049, Harvard Business School Accounting & Management Unit
Posted: 21 Mar 2010
Dennis Campbell and Brent Kazan
Harvard University - Accounting & Control Unit and Harvard Business School

Abstract:

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14.

Affinity Plus (A)

HBS Case No. 109-026, Harvard Business School Accounting & Management Unit
Posted: 11 Aug 2009
Dennis Campbell and Peter Tufano
Harvard University - Accounting & Control Unit and University of Oxford - Said Business School

Abstract:

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15.

Central Bank: The Chexsystems(Sm) Qualifile(R) Decision

HBS Case No.: 208-029
Posted: 18 Sep 2008
Harvard University - Accounting & Control Unit, University of Notre Dame - Department of Accountancy, Cato Institute and University of Oxford - Said Business School

Abstract:

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