Dennis Campbell

Harvard University - Accounting & Control Unit

Soldiers Field

Boston, MA 02163

United States

SCHOLARLY PAPERS

17

DOWNLOADS
Rank 3,234

SSRN RANKINGS

Top 3,234

in Total Papers Downloads

14,742

SSRN CITATIONS
Rank 14,089

SSRN RANKINGS

Top 14,089

in Total Papers Citations

46

CROSSREF CITATIONS

38

Scholarly Papers (17)

1.

Using the Balanced Scorecard as a Control System for Monitoring and Revising Corporate Strategy

Harvard NOM Working Paper No. 02-35
Number of pages: 45 Posted: 01 Oct 2002
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit, George Washington University - Department of Accountancy and Harvard University - Accounting & Control Unit
Downloads 8,884 (772)
Citation 15

Abstract:

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Performance Measurement, Balanced Scorecard, Control System, Non-financial Measures, Business Strategy

2.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 780 (40,277)
Citation 10

Abstract:

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empirical service operations, service quality competition, customer defection, firm performance

3.

Organizational Design and Control Across Multiple Markets: The Case of Franchising in the Convenience Store Industry

The Accounting Review, Forthcoming
Number of pages: 50 Posted: 01 Aug 2007 Last Revised: 13 Aug 2009
Dennis Campbell, Srikant Datar and Tatiana Sandino
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit and Harvard Business School - Accounting and Control
Downloads 740 (43,253)
Citation 3

Abstract:

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Control Systems, Franchising, Agency Costs, Market Dispersion, Retailing

4.

Monitoring and the Portability of Soft Information

Harvard Business School Accounting & Management Unit Working Paper No. 13-077
Number of pages: 68 Posted: 15 Mar 2013
Dennis Campbell and Maria Loumioti
Harvard University - Accounting & Control Unit and The University of Texas at Dallas
Downloads 655 (50,879)
Citation 3

Abstract:

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5.

Employee Selection as a Control System

Journal of Accounting Research, Forthcoming, Harvard Business School Accounting & Management Unit Working Paper No. 11-021
Number of pages: 51 Posted: 31 Aug 2010 Last Revised: 09 Apr 2012
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 619 (54,843)
Citation 17

Abstract:

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Employee Selection, Management Control, Incentives, Management Accounting, Decentralization

6.

Making Sense of Soft Information: Interpretation Bias and Loan Quality

8th Miami Behavioral Finance Conference 2017, Harvard Business School Accounting & Management Unit Working Paper No. 18-110, Journal of Accounting & Economics (JAE), Forthcoming
Number of pages: 84 Posted: 24 Mar 2017 Last Revised: 11 Sep 2019
Harvard University - Accounting & Control Unit, The University of Texas at Dallas and University of Southern California
Downloads 569 (60,881)
Citation 12

Abstract:

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Soft information, credit outcomes, cognitive constraints, interpretation and processing bias

7.

Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews

Management Science: Accepted/Forthcoming
Number of pages: 44 Posted: 26 May 2021 Last Revised: 29 Jul 2021
Dennis Campbell and Ruidi Shang
Harvard University - Accounting & Control Unit and Tilburg University - Tilburg School of Economics and Management
Downloads 496 (72,642)

Abstract:

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8.

The Learning Effects of Monitoring

The Accounting Review, Forthcoming
Number of pages: 44 Posted: 07 Apr 2011 Last Revised: 21 Jun 2011
Harvard University - Accounting & Control Unit, Rice University - Jesse H. Jones Graduate School of Business and Cornell UniversityUniversity of Notre Dame - Department of Accountancy
Downloads 445 (82,385)
Citation 5

Abstract:

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9.

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

Number of pages: 44 Posted: 31 Jan 2009 Last Revised: 02 Oct 2009
Harvard University - Accounting & Control Unit, Cornell UniversityUniversity of Notre Dame - Department of Accountancy and University of Oxford - Said Business School
Downloads 418 (88,638)
Citation 13

Abstract:

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Consumer Finance, Payday Lenders, Account Closures, Overdraft, Unbanked, Commercial Banking

10.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 61 Posted: 23 Feb 2018 Last Revised: 30 Jan 2020
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 377 (99,883)
Citation 4

Abstract:

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Service operations, customer compatibility, satisfaction, profitability

11.

Virtual Issue on Empirical Management Accounting Research

Journal of Accounting Research, August 2018
Number of pages: 6 Posted: 20 Aug 2018
Margaret A. Abernethy and Dennis Campbell
University of Melbourne, Department of Accounting and Harvard University - Accounting & Control Unit
Downloads 366 (103,260)
Citation 1

Abstract:

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management accounting, control, social norms, culture, performance measures

12.

An Empirical Investigation of Implicit Incentives for Nonfinancial Performance Improvement

AAA 2007 Management Accounting Section (MAS) Meeting
Number of pages: 41 Posted: 01 Aug 2006
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 360 (105,214)
Citation 1

Abstract:

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Promotion, Nonfinancial Performance Measures, Service Quality

13.

Regulation of Governance & Risk Management: The Intersection of Banking & Technology

Program on International Financial Systems 2021
Number of pages: 28 Posted: 11 Aug 2021
Hal S. Scott, Dennis Campbell and John Gulliver
Harvard Law School, Harvard University - Accounting & Control Unit and Program on International Financial Systems
Downloads 33 (560,159)

Abstract:

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14.

Affinity Plus: Priorities and Performance Pressures

Harvard Business School Accounting & Management Unit Case No. 112-095
Posted: 07 May 2012
Dennis Campbell and Rui Lu
Harvard University - Accounting & Control Unit and affiliation not provided to SSRN

Abstract:

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15.

TD Canada Trust (Abridged)

HBS Case No. 110-049, Harvard Business School Accounting & Management Unit
Posted: 21 Mar 2010
Dennis Campbell and Brent Kazan
Harvard University - Accounting & Control Unit and Harvard University - Business School (HBS)

Abstract:

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16.

Affinity Plus (A)

HBS Case No. 109-026, Harvard Business School Accounting & Management Unit
Posted: 11 Aug 2009
Dennis Campbell and Peter Tufano
Harvard University - Accounting & Control Unit and University of Oxford - Said Business School

Abstract:

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17.

Central Bank: The Chexsystems(Sm) Qualifile(R) Decision

HBS Case No.: 208-029
Posted: 18 Sep 2008
Harvard University - Accounting & Control Unit, Cornell UniversityUniversity of Notre Dame - Department of Accountancy, Cato Institute and University of Oxford - Said Business School

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