Irma M. Nawangwulan

International University Liaison Indonesia (IULI) - Hotel & Tourism Management

MBA

Indonesia, 15330

Indonesia

SCHOLARLY PAPERS

19

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SSRN CITATIONS
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Top 45,247

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0

CROSSREF CITATIONS

11

Scholarly Papers (19)

1.

Consumer Behavior, Supply Chain Management and Customer Satisfaction: An Investigative Study in Small and Medium Enterprises

Proceeding, International Seminar on Industrial Engineering & Management, August 29-30, 2007, Jakarta, Indonesia, ISSN # 1978-774X
Number of pages: 10 Posted: 11 Mar 2008 Last Revised: 28 Nov 2011
International University Liaison Indonesia (IULI), Swiss German University, Swiss German University and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 3,552 (2,766)

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supply chain management, consumer behavior, customer satisfaction, SERVQUAL, small and medium enterprises

2.

Consumer Behaviors and Customer Satisfaction: Any Value Created?

Society of Interdisciplinary Business Research, Vol 1, No. 1, June 7-9, 2012, Paper # 2012-048, Bangkok: Thailand. ISSN # 2223-5078
Number of pages: 15 Posted: 13 Jun 2012
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, International University Liaison Indonesia (IULI), Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 742 (33,532)

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consumer behavior, customer satisfaction, service quality, value-based management, micro/small organizations

3.

Lecturers' Competencies: A Case Study in International Universities

Semiloka Nasional, September 16, 2006
Number of pages: 7 Posted: 07 Aug 2007 Last Revised: 09 May 2010
Samuel P. D. Anantadjaya and Irma M. Nawangwulan
International University Liaison Indonesia (IULI) and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 407 (72,531)

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lecturer, competence, case study, international, university

4.

Ratio Analysis on Entrepreneurial Service Quality: A Case Study in a Motorcycle Dealership in East Java

The 3rd Indonesia International Conference on Innovation, Entrepreneurship & Small Business (IICIES 2011), Center for Innovation, Entrepreneurship, and Leadership (CIEL), School of Business & Management, Institut Teknologi Bandung, July 26-28, 2011
Number of pages: 14 Posted: 20 Aug 2011
International University Liaison Indonesia (IULI), Swiss German University, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School and Harapan Bangsa Business School
Downloads 267 (116,005)

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business agreements, entrepreneurship, service quality, customer satisfaction, ratio analysis, organizational performance, key success factors

5.

Firm's Diversification Strategy, Risk & Incentives (Viability Study on Indonesian SMEs)

European Accounting Review, Vol 20, Issue 1, April 2011, ISSN # 0963-8180 (P)/1468-4497 (O), Published by Taylor & Francis/Routledge, UK, Indexed in Scimago, Scopus & Google Scholar
Number of pages: 29 Posted: 28 Nov 2011 Last Revised: 17 Mar 2017
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School and Harapan Bangsa Business School
Downloads 211 (146,613)

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diversification, small/micro enterprises, strategy, risk management, incentive management, diversification strategy, SMEs

6.

Value-Based Approach on Project Management: Empirical Evidences on Indonesian Firms

RIBER: Review of Integrative Business & Economics Research, July 2012, Volume 1, Issue 1, p. 15-32, ISSN # 2304-1013
Number of pages: 18 Posted: 11 Jun 2012 Last Revised: 03 Apr 2013
International University Liaison Indonesia (IULI), Harapan Bangsa Business School, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School, Harapan Bangsa Business School and Harapan Bangsa Business School
Downloads 209 (147,943)

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project management, value-based management, value creation, performance measurements, Indonesian firms

7.

The Viability of Small/Micro Businesses in Indonesia: Implications of the Entrepreneurial Mindset Development Model?

Journal of Global Entrepreneurship, Vol. 1, No. 1, 2011, p. 26-43, ISSN # 2229-9203 (indexing in Copernicus, DOAJ, EBSCO, ERIC, ERIH Plus, ICI Journal Master List, JSTOR, Google Scholar, Ulrich Periodicals & Scopus)
Number of pages: 19 Posted: 16 Oct 2010 Last Revised: 13 Mar 2017
Samuel P. D. Anantadjaya, B. Agus Finardi and Irma M. Nawangwulan
International University Liaison Indonesia (IULI), Bafardi Group and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 193 (159,484)

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entrepreneurs, family business, entrepreneurial mindset, retail, growth

8.

Maintaining Customers: Evidence of CRM in Indonesian Automotive Industry

JAMS - Journal of Management Studies, Vol. 1, No. 1, November 2012, pp. 128-146 (ISSN # 2302-8122)
Number of pages: 19 Posted: 20 Feb 2013
Rizky Putra, Irma M. Nawangwulan, Willy Seancho and Endang Pitaloka
PT. CIMB Niaga, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 192 (160,967)

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marketing strategy, customer maintenance, customer relationship management, CRM, customer satisfaction, automotive, Indonesia

9.

Building Conditions and Facilities Improve Customer Satisfaction? An Evidence of Consumer Behaviors in Office Buildings

Society of Interdisciplinary Business Research, Vol. 1, No. 1, June 7-9, 2012, paper # 2012-047, Bangkok: Thailand. ISSN # 2223-5078
Number of pages: 17 Posted: 13 Jun 2012
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, International University Liaison Indonesia (IULI), Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 192 (160,967)

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consumer behaviors, building conditions, building facilities, customer satisfaction, products and services

10.

Family Members & Family Business Activities: A Psychological Contract?

2nd Indonesia International Conference, 'Innovation, Entrepreneurship & Small Business', 2010
Number of pages: 14 Posted: 20 Jul 2010
Samuel P. D. Anantadjaya, B. Agus Finardi and Irma M. Nawangwulan
International University Liaison Indonesia (IULI), Bafardi Group and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 176 (173,200)

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11.

Early Child Education: Profitable Innovation?

2nd Indonesian Business Management Conference
Number of pages: 12 Posted: 07 Aug 2007
Samuel P. D. Anantadjaya and Irma M. Nawangwulan
International University Liaison Indonesia (IULI) and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 169 (179,525)

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child, education, teaching, method, innovation

12.

Does BSC Represent an Organizational Development? Evidence from Indonesian Manufacturing Firms

RIBER: Review of Integrative Business & Economics Research, Vol. 3, Issue 1, March 2014, p. 150-171, ISSN # 2304-1013
Number of pages: 22 Posted: 17 Feb 2014 Last Revised: 10 Mar 2014
Irma M. Nawangwulan, Samuel P. D. Anantadjaya and B. Agus Finardi
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, International University Liaison Indonesia (IULI) and Bafardi Group
Downloads 132 (220,193)

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Balanced Scorecard, performance, intangible assets, financial indicators, non-financial indicators, organizational development, manufacturing firms, governance

13.

Does the Image of Indonesian Contemporary Artists Matter? A Theoretical Review on Personal Diversity, Brand Image, Market Acceptance & Market Opportunity

Independent Journal of Management & Production, Vol. 6, No. 2, p. 378-422, April-June 2015, ISSN: 2236-269X, DOI: 10.14807/ijmp.v6i2.280
Number of pages: 44 Posted: 20 Jan 2015 Last Revised: 30 Jan 2015
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Swiss German University, PT. Denso Sales Indonesia and Independent
Downloads 131 (221,501)

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brand image, market acceptance, market opportunity, artworks, artists

14.

What Does It Take to Make the Proper Restaurant Design?

Advances in Economics and Management Research, Vol 28, January 2017, p. 330-339, ISSN # 2352-5428
Number of pages: 10 Posted: 30 Nov 2016 Last Revised: 01 Feb 2017
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Independent, Independent, Independent, Independent and International University Liaison Indonesia (IULI)
Downloads 122 (233,841)

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consumer behavior, OCB, restaurant design, loyalty

15.

Measuring Customers' Intimacy? Evidence from Indonesian Service-Based Companies

International Journal for Economic Theory and Practice and Social Science (Journal Ekonomika, Serbia), Vol. 61, No. 2, Edition April-June 2015, ISSN # 0350-137X/eISSN # 2334-9190
Number of pages: 64 Posted: 29 Sep 2015
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Hilton Hotel (Indonesia) and Avia Tour
Downloads 95 (278,460)

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leadership, product innovation, internal branding, electronic word of mouth, employee-based brand equity, customer intimacy

16.

Value Creation on CRM: Evidence of Employee Competence in Serviced Apartments

Journal Sampurasun: Interdiscipinary Studies for Cultural Heritage, Vol. 1, No. 1, December 2015, p. 41-57, ISSN # 2460-5743 (managed by: Universitas Pasundan, Bandung, Indonesian & University of Northern Philippines, Vegan City, The Philippines)
Number of pages: 20 Posted: 05 Feb 2016
Irma M. Nawangwulan, Josephine Sawirin and Samuel P. D. Anantadjaya
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, BIRD Group and International University Liaison Indonesia (IULI)
Downloads 91 (286,288)

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employee competence, CRM, customer satisfaction, buying intention, organizational value creation

17.

Analysis on Search Engines: Evidence of Effectiveness and Efficiency

International Journal of Management Research and Business Strategy, Vol. 2, No. 3, ISSN # 2319-345X, pp. 158-177, July 2013
Number of pages: 22 Posted: 27 Aug 2013
Catherine Perera, Samuel P. D. Anantadjaya and Irma M. Nawangwulan
Siemens Pte, Ltd, Energy – Oil & Gas Solutions, International University Liaison Indonesia (IULI) and International University Liaison Indonesia (IULI) - Hotel & Tourism Management
Downloads 89 (290,310)

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search engine, effectiveness, efficiency, marketing tool, cost-benefit ratio

18.

Creating Entrepreneurial Spirit in Indonesia: Role of Educators?

RIBER: Review of Integrative Business & Economics Research, April 2013, Volume 2, Issue 1, p. 292-318 (ISSN: 2304-1013)
Number of pages: 27 Posted: 20 Feb 2013 Last Revised: 03 Apr 2013
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School and Bafardi Group
Downloads 77 (317,015)

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education, creative, entrepreneurs, intrapreneurs, entrepreneurial spirit, creative education, entrepreneurial theory of the firm

19.

The Economic Impact of Water Pollution

The 2nd ICEBUSS - International Conference on Economics, Business and Social Sciences (organized by the Faculty of Economics and Business, Universitas Islam Malang & Universitas Esa Unggul), Malang, April 25-26, 2019, ISBN # 978-979-3490-79-3
Number of pages: 28 Posted: 25 Jun 2019
International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - International Business Administration, International University Liaison Indonesia (IULI), International University Liaison Indonesia (IULI) - Hotel & Tourism Management and International University Liaison Indonesia (IULI)
Downloads 8 (604,847)

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water pollution, stakeholders, social, economic, environmental