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Elisabeth Zafra-Gómez

University of Granada

SCHOLARLY PAPERS

4

DOWNLOADS

144

TOTAL CITATIONS

0

Scholarly Papers (4)

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1.

REWIRING TRUST: DIGITALIZATION, TRANSPARENCY, AND CITIZEN PERCEPTIONS IN LOCAL PUBLIC SERVICES

Downloads 66 (1,086,013)

REWIRING TRUST: DIGITALIZATION, TRANSPARENCY, AND CITIZEN PERCEPTIONS IN LOCAL PUBLIC SERVICES

Number of pages: 28 Posted: 27 Oct 2025
Elisabeth Zafra-Gómez, Angel Cazorla Martín, Germán López-Pérez, Gemma Pérez-López and José Luis Zafra-Gómez
University of Granada, University of Granada, University of Granada, University of Granada and University of Granada
Downloads 37 (1,400,723)

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Digitalization, transparency, citizen perception, public administration, digital government, institutional trust, structural equation modeling (SEM), public services

REWIRING TRUST: DIGITALIZATION, TRANSPARENCY, AND CITIZEN PERCEPTIONS IN LOCAL PUBLIC SERVICES

Number of pages: 28 Posted: 27 Oct 2025
Elisabeth Zafra-Gómez, Angel Cazorla Martín, Germán López-Pérez, Gemma Pérez-López and José Luis Zafra-Gómez
University of Granada, University of Granada, University of Granada, University of Granada and University of Granada
Downloads 29 (1,486,852)

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Digitalization, transparency, citizen perception, public administration, digital government, institutional trust, structural equation modeling (SEM), public services

2.

Efficiency and Adaptability to Environmental Conditions in the Provision of Drinking Water Services: A Comparative Analysis of Direct and Private Management

Number of pages: 36 Posted: 14 Oct 2025
Cristina María Campos Alba, Emilio de la Higuera-Molina, Víctor Giménez García, Elisabeth Zafra-Gómez and José Luis Zafra-Gómez
affiliation not provided to SSRN, affiliation not provided to SSRN, Autonomous University of Barcelona, University of Granada and University of Granada
Downloads 37 (1,236,159)

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Drinking water services, Technical efficiency, Environmental adaptability, Public versus private management, Conditional efficiency, Metafrontier analysis

3.

Efficiency and Resilience: Municipal Welfare Service Management in the Face of the COVID-19 Challenge

Number of pages: 33 Posted: 08 Oct 2025
Lorena Marquez-Arenas, Pedro Martínez-Córdoba, Gemma Pérez-López, Pablo Povedano-Fernández, José Luis Zafra-Gómez and Elisabeth Zafra-Gómez
affiliation not provided to SSRN, affiliation not provided to SSRN, affiliation not provided to SSRN, University of Granada, University of Granada and University of Granada
Downloads 26 (1,399,036)

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welfare service efficiency, Sustainability, Global malmquist-luenberger index, COVID-19

4.

Digital Urban Governance and Citizen Legitimacy: How Municipal Digitalization Reshapes Transparency and Trust

Number of pages: 33 Posted: 04 Apr 2026
Elisabeth Zafra-Gómez, Angel Cazorla Martín, Germán López-Pérez, Gemma Pérez-López and José Luis Zafra-Gómez
University of Granada, University of Granada, University of Granada, University of Granada and University of Granada
Downloads 15 (1,555,090)

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Digital governance, Urban digitalization, Citizen satisfaction, Institutional trust, Public services, Structural equation modelling (SEM)