Eugene Lok

Massey University - School of Economics and Finance

Private Bag 11-222

Palmerston North, 30974

New Zealand

SCHOLARLY PAPERS

1

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Scholarly Papers (1)

1.

Loathing All the Way to the Bank? How Complaints, Disloyalty and Dissatisfaction are Related in the New Zealand Banking Industry

20th Australasian Finance & Banking Conference 2007 Paper
Number of pages: 24 Posted: 23 Aug 2007 Last Revised: 27 Dec 2007
Eugene Lok and Claire D. Matthews
Massey University - School of Economics and Finance and Massey University - School of Economics and Finance
Downloads 157 (258,009)

Abstract:

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