Senthil K. Veeraraghavan

University of Pennsylvania - The Wharton School - Operations & Information Management Department

Associate Professor

Philadelphia, PA 19104

United States

SCHOLARLY PAPERS

13

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CITATIONS
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10

Scholarly Papers (13)

1.

Joining Longer Queues: Information Externalities in Queue Choice

Number of pages: 42 Posted: 19 Sep 2007 Last Revised: 09 May 2012
Senthil K. Veeraraghavan and Laurens G. Debo
University of Pennsylvania - The Wharton School - Operations & Information Management Department and Tuck School of Business at Dartmouth
Downloads 324 (65,783)
Citation 6

Abstract:

Customer Herding, Market Dynamics, Private signals, Promotion and Service Capacity

2.

Blind Queues: The Impact of Consumer Beliefs on Revenues and Congestion

Number of pages: 30 Posted: 06 Jan 2013 Last Revised: 06 Aug 2015
Shiliang Cui and Senthil K. Veeraraghavan
Georgetown University - McDonough School of Business and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 148 (115,568)

Abstract:

Consumer Decisions, Lack of Information, Service Revelation, Consumer Beliefs, Queueing

3.

Seat Value in Stadiums and Theaters: An Empirical Investigation

Number of pages: 39 Posted: 25 Jun 2008 Last Revised: 09 May 2012
Senthil K. Veeraraghavan and Ramnath Vaidyanathan
University of Pennsylvania - The Wharton School - Operations & Information Management Department and University of Pennsylvania - Operations & Information Management Department
Downloads 135 (161,574)

Abstract:

Seat Value, Revenue Management, Empirical Research, Ordinal Logit Models, Customer Behavior, Experience Goods, Baseball Stadiums, Theaters

4.

A Model of Rational Retrials in Queues

Number of pages: 60 Posted: 25 Oct 2013 Last Revised: 15 Nov 2016
Shiliang Cui, Xuanming Su and Senthil K. Veeraraghavan
Georgetown University - McDonough School of Business, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 134 (100,299)

Abstract:

Retrials in Queues, Rational Customers, Queueing Games, Equilibrium versus Social Optimum.

5.

Is it Worth the Wait? Service Choice and Externalities When Waiting is Expensive

Number of pages: 42 Posted: 28 Jan 2008
Senthil K. Veeraraghavan and Laurens G. Debo
University of Pennsylvania - The Wharton School - Operations & Information Management Department and Tuck School of Business at Dartmouth
Downloads 98 (202,433)
Citation 1

Abstract:

Customer Herding Behavior, Waiting Costs, Service Capacity, Spill-over demand, Uncertain Service Value

6.

Signaling by Price in a Congested Environment

Chicago Booth Research Paper No. 12-13
Number of pages: 35 Posted: 03 Apr 2012 Last Revised: 09 May 2012
Laurens G. Debo, Uday Rajan and Senthil K. Veeraraghavan
Tuck School of Business at Dartmouth, Stephen M. Ross School of Business, University of Michigan and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 84 (205,088)

Abstract:

7.

Equilibrium in Queues Under Unknown Service Rates and Service Value

Chicago Booth Research Paper No. 11-45
Number of pages: 16 Posted: 17 Nov 2011
Laurens G. Debo and Senthil K. Veeraraghavan
Tuck School of Business at Dartmouth and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 51 (292,872)
Citation 2

Abstract:

Queueing games, Markov Perfect Bayesian Equilibrium, Threshold policies

8.

Pricing Theater Seats: The Value of Price Commitment and Monotone Discounting

Production and Operations Management, dx.doi.org/10.1111/poms.12611
Posted: 27 Apr 2015 Last Revised: 18 Feb 2017
Necati Tereyagoglu, Peter Fader and Senthil K. Veeraraghavan
Georgia Institute of Technology - Scheller College of Business, University of Pennsylvania - Marketing Department and University of Pennsylvania - The Wharton School - Operations & Information Management Department

Abstract:

Non-profit, Performing Arts Industry, Price Commitment, Survival Analysis, Competing Risks

9.

Firm Service Rate Selection When Service Rates are Not Observable and Service Value is Unknown to the Market

Chicago Booth Research Paper No. 09-32
Number of pages: 49 Posted: 31 Aug 2009
Laurens G. Debo and Senthil K. Veeraraghavan
Tuck School of Business at Dartmouth and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 46 (310,946)
Citation 1

Abstract:

Strategic consumer behavior, queueing theory

10.

The Revenue Impact of Dynamic Pricing Policies in Major League Baseball Ticket Sales

Number of pages: 32 Posted: 18 Jun 2016 Last Revised: 14 Sep 2016
Joseph Jiaqi Xu, Peter Fader and Senthil K. Veeraraghavan
Tepper School of Business, Carnegie Mellon University, University of Pennsylvania - Marketing Department and University of Pennsylvania - The Wharton School - Operations & Information Management Department
Downloads 0 (55,485)

Abstract:

Empirical OM, Pricing and Revenue Management, OM Practice

11.

Multi-Attribute Loss Aversion and Reference Dependence: Evidence from the Performing Arts Industry

Management Science, dx.doi.org/10.1287/mnsc.2016.2605
Posted: 24 Sep 2014 Last Revised: 18 Feb 2017
Necati Tereyagoglu, Peter Fader and Senthil K. Veeraraghavan
Georgia Institute of Technology - Scheller College of Business, University of Pennsylvania - Marketing Department and University of Pennsylvania - The Wharton School - Operations & Information Management Department

Abstract:

Multi-attribute Reference Dependence, Loss Aversion, Capacity-Reference Levels, Empirical Operations Management, Marketing

12.

Customer Herding in Services with Waiting Costs

Posted: 18 Nov 2007
Senthil K. Veeraraghavan and Laurens G. Debo
University of Pennsylvania - The Wharton School - Operations & Information Management Department and Tuck School of Business at Dartmouth

Abstract:

Customer Herding Behavior, Waiting Costs, Service Capacity, Uncertain Service Value

13.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming
Posted: 19 Sep 2007 Last Revised: 09 Nov 2013
Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan
Columbia University - Columbia Business School, INSEAD and University of Pennsylvania - The Wharton School - Operations & Information Management Department

Abstract:

channels of distribution, competition, revenue management, strategic consumer behavior, rational expectations