Rachel R. Chen

University of California, Davis - Graduate School of Management

One Shields Avenue

Davis, CA 95616

United States

SCHOLARLY PAPERS

5

DOWNLOADS

419

CITATIONS
Rank 45,209

SSRN RANKINGS

Top 45,209

in Total Papers Citations

3

Scholarly Papers (5)

1.

The Effects of Patient No-Shows on Traditional and Open-Access Appointment Scheduling Policies

UC Davis Graduate School of Management Research No. 16-09, Johnson School Research Paper Series No. #43-09
Number of pages: 51 Posted: 25 Sep 2009 Last Revised: 26 Oct 2009
Lawrence W. Robinson and Rachel R. Chen
Cornell University - Samuel Curtis Johnson Graduate School of Management and University of California, Davis - Graduate School of Management
Downloads 136 (154,353)

Abstract:

2.

Sequencing and Scheduling Appointments with Potential Call-In Patients

UC Davis Graduate School of Management Research Paper
Number of pages: 40 Posted: 25 Jun 2011
Rachel R. Chen and Lawrence W. Robinson
University of California, Davis - Graduate School of Management and Cornell University - Samuel Curtis Johnson Graduate School of Management
Downloads 91 (200,512)
Citation 1

Abstract:

appointment scheduling, sequencing, no-shows, advanced-access

Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation

Number of pages: 38 Posted: 17 Aug 2011
University of California, Davis - Graduate School of Management, University of California, Davis and Graduate School of Management, UC Davis
Downloads 66 (275,647)

Abstract:

service failure, customer bill of rights, advanced selling, targeted compensation

Customer Bill of Rights under No-Fault Service Failure: Confinement and Compensation

Marketing Science, Vol. 31, No. 1, 2012; pp. 157-171; DOI: 10.1287/mksc.1110.0683
Posted: 24 Oct 2012
University of California, Davis - Graduate School of Management, Technion-Israel Institute of Technology - The William Davidson Faculty of Industrial Engineering & Management and Graduate School of Management, UC Davis

Abstract:

service failure, customer bill of rights, advanced selling, targeted compensation

4.

Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone

UC Davis Graduate School of Management Research Paper No. 03-09
Number of pages: 30 Posted: 12 Jan 2009
University of California, Davis - Graduate School of Management, University of California, Davis and Graduate School of Management, UC Davis
Downloads 64 (265,985)
Citation 1

Abstract:

service quality, service pricing, customer experience, negative externality, customer discomfort management, compensation, customer satisfaction

5.

Sale Timing Under Buyer Valuation Uncertainty: When to Endure Information Disadvantage?

Number of pages: 28 Posted: 29 Jan 2016
Hemant K. Bhargava and Rachel R. Chen
University of California, Davis and University of California, Davis - Graduate School of Management
Downloads 0 (399,909)
Citation 1

Abstract:

advance selling, late selling, information disadvantage, state-dependent utility, intertemporal pricing, buyer valuation uncertainty