Murat Kristal

York University

4700 Keele Street

Toronto, Ontario M3J 1P3

Canada

SCHOLARLY PAPERS

3

DOWNLOADS

375

TOTAL CITATIONS

5

Scholarly Papers (3)

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1.

Customer Acquisition and Retention: A Fluid Approach for Staffing

Furman E, Diamant A, Kristal M. Customer Acquisition and Retention: A Fluid Approach For Staffing. Production and Operations Management, in press.
Number of pages: 52 Posted: 18 Jul 2019 Last Revised: 10 Jun 2021
Eugene Furman, Adam Diamant and Murat Kristal
Department of Industrial and Mechanical Engineering, York University - Schulich School of Business and York University
Downloads 293 (225,215)
Citation 4

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Queueing Networks, Time-Varying Demand, Feedback, Acquisition and Retention

2.

Complexity and Adaptivity in Supply Networks: Building Supply Network Theory Using a Complex Adaptive Systems Perspective

Decision Sciences, Vol. 38, Iss. 4: 547-580
Number of pages: 34 Posted: 30 Dec 2007 Last Revised: 19 Jul 2018
Surya Pathak, Jamison Day, Anand Nair, William J. Sawaya and Murat Kristal
Vanderbilt University, University of Houston - C.T. Bauer College of Business, Michigan State University - The Eli Broad College of Business and The Eli Broad Graduate School of Management, Texas A&M University - College of Engineering and York University
Downloads 76 (684,889)
Citation 1

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Adaptivity, Complex Adaptive System, Complexity, Complexity Theory, Decision Making, Supply Chain Management, Supply Networks

3.

Beyond One Size Fits All: Evaluating the Impact of Bank-Fintech Collaborations on Service Digitalization

Number of pages: 36 Posted: 07 May 2025
Ting Cao, Murat Kristal and Xiaowen Huang
affiliation not provided to SSRN, York University and affiliation not provided to SSRN
Downloads 6 (1,309,522)

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Bank-Fintech Collaboration, Operational Agility, Digitalization of Services, High-standardized vs. Low-standardized Service Performance