Stephan C. Henneberg

affiliation not provided to SSRN

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Measuring Customer Value and Satisfaction in Services Transactions, Scale Development, Validation and Cross-Cultural Comparison

International Journal of Consumer Studies, Vol. 31, No. 6, pp. 554-564, November 2007
Number of pages: 11 Posted: 11 Dec 2007
Andreas Herrmann and Stephan C. Henneberg
University of St. Gallen - MCM Institute and affiliation not provided to SSRN
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