Gregory R. Heim

Texas A&M University - Department of Information & Operations Management

320 Wehner Building

4217 TAMU

College Station, TX 77843-4217

United States

http://mays.tamu.edu/info/

SCHOLARLY PAPERS

15

DOWNLOADS
Rank 33,448

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Top 33,448

in Total Papers Downloads

1,415

SSRN CITATIONS

0

CROSSREF CITATIONS

5

Scholarly Papers (15)

1.

Impacts of Information Technology on Mass Customization Capability of Manufacturing Plants

International Journal of Operations and Production Management, Forthcoming, Mays Business School Research Paper No. 1763441
Number of pages: 41 Posted: 21 Feb 2011 Last Revised: 06 Mar 2017
University of Houston - C.T. Bauer College of Business, University of Memphis and Texas A&M University - Department of Information & Operations Management
Downloads 216 (148,278)

Abstract:

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Mass Customization, Operations Management-Information Systems Interface, Modular Design, Survey Research

2.

Outpatient Appointment Scheduling Under Patient Heterogeneity and Patient No-Shows

Number of pages: 52 Posted: 13 Jul 2015 Last Revised: 12 Sep 2016
San Jose State University, Texas A&M University - Department of Information & Operations Management, Texas A&M University and College of Business, University of Nebraska-Lincoln
Downloads 167 (187,272)
Citation 1

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Healthcare; service operations; sequential block scheduling; patient heterogeneity; patient no-shows; overbooking; open-access

3.

Drivers of On-Time Delivery for Build-to-Stock Items: An Empirical Analysis of Time Series Data on Fill Rate Performance

Number of pages: 33 Posted: 13 Mar 2011
David Xiaosong Peng, Shekhar Jayanthi and Gregory R. Heim
University of Houston - C.T. Bauer College of Business, Rensselaer Polytechnic Institute (RPI) and Texas A&M University - Department of Information & Operations Management
Downloads 160 (194,322)

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delivery performance, manufacturing operations, built-to-stock, operations strategy, supply chain uncertainties, regression, time-series data

4.

Impact of Value-Added Service Features in E-Retailing Processes: An Econometric Analysis of Website Functions

Decision Sciences Journal, Forthcoming, Mays Business School Research Paper No. 2325909
Number of pages: 38 Posted: 15 Sep 2013
National Chengchi University - College of Commerce, Oregon State University, University of Houston - C.T. Bauer College of Business and Texas A&M University - Department of Information & Operations Management
Downloads 153 (201,829)

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E-retailing, econometrics, Q-sort, sand cone model, website functions, e-service

5.

Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study

Information Systems Research, Forthcoming
Number of pages: 54 Posted: 14 Aug 2017 Last Revised: 07 Nov 2019
School of Economics and Management, Beihang University, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, University of Washington - Michael G. Foster School of Business, Harbin Institute of Technology and Texas A&M University - Department of Information & Operations Management
Downloads 145 (211,023)
Citation 1

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physicians’ online participation, online-offline behavior dynamics, endogenous system, structural vector autoregression (SVAR) models

6.

Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices

Production and Operations Management, Forthcoming
Number of pages: 39 Posted: 26 Apr 2012
University of Houston - C.T. Bauer College of Business, Texas A&M University - Department of Information & Operations Management and University of Saint Thomas, Saint Paul/Minneapolis, MN - Opus College of Business
Downloads 142 (214,522)

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Collaboration, product development, information technology, NPD practices, project complexity, contingency theory, information processing

7.

The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study

Journal of Operations Management, Vol. 28, No. 2, pp. 144-162, 2010, Mays Business School Research Paper No. 2012-34
Number of pages: 53 Posted: 20 Feb 2011 Last Revised: 03 Jul 2012
Gregory R. Heim and David Xiaosong Peng
Texas A&M University - Department of Information & Operations Management and University of Houston - C.T. Bauer College of Business
Downloads 122 (241,336)

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manufacturing, process control, information technology, regression

8.

Hospital Quality, Medical Charge Variation, and Patient Care Efficiency: Implications for Bundled Payment Reform Models

Mays Business School Research Paper No. 2876358
Number of pages: 44 Posted: 01 Dec 2016
University of Arizona - Eller College of Management, Texas A&M University - Department of Information & Operations Management, Temple University - Department of Marketing and Supply Chain Management and Texas A&M University
Downloads 107 (265,218)
Citation 1

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Healthcare, Variation in Medical Charges, Outcome Quality, Process Quality, Bundled Payments

9.

The Value to the Customer of RFID in Service Applications

Decision Sciences, Vol. 40, No. 3, pp. 477-512, 2009
Number of pages: 59 Posted: 21 Feb 2011 Last Revised: 02 Jul 2014
Texas A&M University - Department of Information & Operations Management, Deloitte Touche Tohmatsu and University of Houston - C.T. Bauer College of Business
Downloads 102 (274,133)

Abstract:

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Service Development, Radio Frequency Identification (RFID), Customer Value, Service Operations, Decision Making

10.

Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance

Decision Sciences, Forthcoming
Number of pages: 46 Posted: 25 Aug 2013
Gregory R. Heim, David Xiaosong Peng and Shekhar Jayanthi
Texas A&M University - Department of Information & Operations Management, University of Houston - C.T. Bauer College of Business and Rensselaer Polytechnic Institute (RPI)
Downloads 43 (432,408)

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Complexity, Delivery, Longitudinal Data, Manufacturing, Regression, Supply Chain, Uncertainty, Complexity

11.

Examining Impacts of Clinical Practice Variation on Operational Performance

Fox School of Business Research Paper
Number of pages: 54 Posted: 23 Oct 2019 Last Revised: 15 Nov 2019
University of Arizona - Eller College of Management, Texas A&M University - Department of Information & Operations Management, Temple University - Department of Marketing and Supply Chain Management and Texas A&M University
Downloads 22 (534,191)

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12.

Examining the Link Between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

Production and Operations Management (Forthcoming)
Number of pages: 58 Posted: 23 May 2019
Howard Hao-Chun Chuang, Rogelio Oliva and Gregory R. Heim
National Chengchi University - College of Commerce, Mays Business School, Texas A&M University and Texas A&M University - Department of Information & Operations Management
Downloads 14 (583,917)

Abstract:

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efficiency, inventory, lean, retailing, stochastic frontier analysis

13.

Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals

Ding, Xin, Peng, David Xiaosong, Heim, Gregory R. and Jordan, Victoria, Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals (June 1, 2019). Journal of Operations Management.
Number of pages: 48 Posted: 11 Nov 2019
Rutgers Business School - Rutgers University, University of Houston - C.T. Bauer College of Business, Texas A&M University - Department of Information & Operations Management and affiliation not provided to SSRN
Downloads 10 (610,432)

Abstract:

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Service mix, market competition, cost efficiency, hospital, healthcare

14.

Impacts of Hospital Complexity on Experiential Quality: Mitigating Role of Information Technology

Decision Sciences, Accepeted
Number of pages: 45 Posted: 17 Oct 2019
David Xiaosong Peng, Yuan Ye, Bo Feng, Xin Ding and Gregory R. Heim
University of Houston - C.T. Bauer College of Business, California State University, Sacramento, School of Business Administration, South China University of Technology, University of Houston and Texas A&M University - Department of Information & Operations Management
Downloads 6 (637,619)

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Healthcare, complexity, information technology, experiential quality, information processing

15.

Impact of Customer Traffic and Service Process Outsourcing Levels on E-Retailer Operational Performance

Production and Operations Management, 24(11):1794-1811., Mays Business School Research Paper No. 2892717
Number of pages: 34 Posted: 05 Jan 2017
Olga Perdikaki, David Xiaosong Peng and Gregory R. Heim
Texas A&M University - Department of Information & Operations Management, University of Houston - C.T. Bauer College of Business and Texas A&M University - Department of Information & Operations Management
Downloads 6 (637,619)

Abstract:

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customer traffic, service process outsourcing, third-party vendor, e-retail