Gregory R. Heim

Texas A&M University - Department of Information & Operations Management

320 Wehner Building

4217 TAMU

College Station, TX 77843-4217

United States

http://mays.tamu.edu/info/

  • Texas A&M University - Department of Information & Operations Management

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    • Tel: 979-845-9218
SCHOLARLY PAPERS

17

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Top 36,648

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25

Scholarly Papers (17)

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1.

Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study

Information Systems Research, Forthcoming
Number of pages: 54 Posted: 14 Aug 2017 Last Revised: 10 Oct 2021
Liuan Wang, Lu (Lucy) Yan, Tongxin Zhou, Xitong Guo and Gregory R. Heim
School of Management and Economics, Beijing Institute of Technology, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Arizona State University - W. P. Carey School of Business - Department of Information Systems, Harbin Institute of Technology and Texas A&M University - Department of Information & Operations Management
Downloads 433 (145,665)
Citation 9

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physicians’ online participation, online-offline behavior dynamics, endogenous system, structural vector autoregression (SVAR) models

2.

Outpatient Appointment Scheduling Under Patient Heterogeneity and Patient No-Shows

Number of pages: 52 Posted: 13 Jul 2015 Last Revised: 12 Sep 2016
Seung Jun Lee, Gregory R. Heim, Chelliah Sriskandarajah and Yunxia Zhu
San Jose State University, Texas A&M University - Department of Information & Operations Management, Texas A&M University and College of Business, University of Nebraska-Lincoln
Downloads 297 (220,961)
Citation 3

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Healthcare; service operations; sequential block scheduling; patient heterogeneity; patient no-shows; overbooking; open-access

3.

Impacts of Information Technology on Mass Customization Capability of Manufacturing Plants

International Journal of Operations and Production Management, Forthcoming, Mays Business School Research Paper No. 1763441
Number of pages: 41 Posted: 21 Feb 2011 Last Revised: 06 Mar 2017
Xiaosong (David) Peng, Gensheng Jason Liu and Gregory R. Heim
Lehigh University, University of Memphis and Texas A&M University - Department of Information & Operations Management
Downloads 289 (227,469)

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Mass Customization, Operations Management-Information Systems Interface, Modular Design, Survey Research

4.

The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them

Forthcoming in Journal of Operations Management https://doi.org/10.1002/joom.1346
Number of pages: 42 Posted: 13 Jul 2022 Last Revised: 06 Dec 2024
Huseyn Abdulla, James Abbey, Michael Ketzenberg and Gregory R. Heim
The University of Tennessee, Knoxville, Texas A&M University - Mays Business School, affiliation not provided to SSRN and Texas A&M University - Department of Information & Operations Management
Downloads 275 (241,283)
Citation 1

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consumer returns, return policy, service design, experiments, retail operations

5.

Drivers of On-Time Delivery for Build-to-Stock Items: An Empirical Analysis of Time Series Data on Fill Rate Performance

Number of pages: 33 Posted: 13 Mar 2011
Xiaosong (David) Peng, Shekhar Jayanthi and Gregory R. Heim
Lehigh University, Rensselaer Polytechnic Institute (RPI) and Texas A&M University - Department of Information & Operations Management
Downloads 236 (279,043)

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delivery performance, manufacturing operations, built-to-stock, operations strategy, supply chain uncertainties, regression, time-series data

6.

Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices

Production and Operations Management, Forthcoming
Number of pages: 39 Posted: 26 Apr 2012
Xiaosong (David) Peng, Gregory R. Heim and Debasish N. Mallick
Lehigh University, Texas A&M University - Department of Information & Operations Management and University of Saint Thomas, Saint Paul/Minneapolis, MN - Opus College of Business
Downloads 222 (296,085)
Citation 1

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Collaboration, product development, information technology, NPD practices, project complexity, contingency theory, information processing

7.

The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study

Journal of Operations Management, Vol. 28, No. 2, pp. 144-162, 2010, Mays Business School Research Paper No. 2012-34
Number of pages: 53 Posted: 20 Feb 2011 Last Revised: 03 Jul 2012
Gregory R. Heim and Xiaosong (David) Peng
Texas A&M University - Department of Information & Operations Management and Lehigh University
Downloads 203 (322,478)
Citation 5

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manufacturing, process control, information technology, regression

8.

Examining the Link Between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

Production and Operations Management 28(9):2338-2364. https://doi.org/10.1111/poms.13055
Number of pages: 58 Posted: 23 May 2019 Last Revised: 08 Nov 2024
Howard Hao-Chun Chuang, Rogelio Oliva and Gregory R. Heim
National Chengchi University - College of Commerce, Mays Business School, Texas A&M University and Texas A&M University - Department of Information & Operations Management
Downloads 201 (325,347)

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efficiency, inventory, lean, retailing, stochastic frontier analysis

9.

Impact of Value-Added Service Features in E-Retailing Processes: An Econometric Analysis of Website Functions

Decision Sciences Journal, Forthcoming, Mays Business School Research Paper No. 2325909
Number of pages: 38 Posted: 15 Sep 2013
Howard Hao-Chun Chuang, Guanyi Lu, Xiaosong (David) Peng and Gregory R. Heim
National Chengchi University - College of Commerce, Oregon State University, Lehigh University and Texas A&M University - Department of Information & Operations Management
Downloads 190 (342,762)
Citation 2

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E-retailing, econometrics, Q-sort, sand cone model, website functions, e-service

10.

The Value to the Customer of RFID in Service Applications

Decision Sciences, Vol. 40, No. 3, pp. 477-512, 2009
Number of pages: 59 Posted: 21 Feb 2011 Last Revised: 02 Jul 2014
Gregory R. Heim, William R. Wentworth and Xiaosong (David) Peng
Texas A&M University - Department of Information & Operations Management, Deloitte Touche Tohmatsu and Lehigh University
Downloads 138 (450,563)
Citation 1

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Service Development, Radio Frequency Identification (RFID), Customer Value, Service Operations, Decision Making

11.

Examining Impacts of Clinical Practice Variation on Operational Performance

Production and Operations Management, Forthcoming
Number of pages: 60 Posted: 23 Oct 2019 Last Revised: 14 Aug 2020
Seokjun Youn, Gregory R. Heim, Subodha Kumar and Chelliah Sriskandarajah
Eller College of Management, University of Arizona, Texas A&M University - Department of Information & Operations Management, Temple University - Fox School of Business and Texas A&M University
Downloads 121 (500,224)

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12.

Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals

Ding, Xin, Peng, David Xiaosong, Heim, Gregory R. and Jordan, Victoria, Service Mix, Market Competition, and Cost Efficiency: A Longitudinal Study of U.S. Hospitals (June 1, 2019). Journal of Operations Management.
Number of pages: 48 Posted: 11 Nov 2019
Xin Ding, Xiaosong (David) Peng, Gregory R. Heim and Victoria Jordan
Rutgers Business School - Rutgers University, Lehigh University, Texas A&M University - Department of Information & Operations Management and affiliation not provided to SSRN
Downloads 99 (580,249)

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Service mix, market competition, cost efficiency, hospital, healthcare

13.

Impact of Customer Traffic and Service Process Outsourcing Levels on E-Retailer Operational Performance

Production and Operations Management, 24(11):1794-1811., Mays Business School Research Paper No. 2892717
Number of pages: 34 Posted: 05 Jan 2017
Olga Perdikaki, Xiaosong (David) Peng and Gregory R. Heim
University of South Carolina, Darla Moore School of Business, Lehigh University and Texas A&M University - Department of Information & Operations Management
Downloads 93 (604,001)
Citation 1

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customer traffic, service process outsourcing, third-party vendor, e-retail

14.

Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance

Decision Sciences, Forthcoming
Number of pages: 46 Posted: 25 Aug 2013
Gregory R. Heim, Xiaosong (David) Peng and Shekhar Jayanthi
Texas A&M University - Department of Information & Operations Management, Lehigh University and Rensselaer Polytechnic Institute (RPI)
Downloads 90 (616,452)
Citation 1

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Complexity, Delivery, Longitudinal Data, Manufacturing, Regression, Supply Chain, Uncertainty, Complexity

15.

Impacts of Hospital Complexity on Experiential Quality: Mitigating Role of Information Technology

Decision Sciences, Accepeted
Number of pages: 45 Posted: 17 Oct 2019
Xiaosong (David) Peng, Yuan Ye, Bo Feng, Xin Ding and Gregory R. Heim
Lehigh University, California State University, Sacramento, School of Business Administration, South China University of Technology, University of Houston and Texas A&M University - Department of Information & Operations Management
Downloads 75 (686,357)
Citation 1

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Healthcare, complexity, information technology, experiential quality, information processing

16.

Does Underuse Variation in Test-Ordering Practice Relate to Higher Care-Delivery Cost?

Posted: 09 Mar 2021
Seokjun Youn and Gregory R. Heim
Eller College of Management, University of Arizona and Texas A&M University - Department of Information & Operations Management

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healthcare, practice variation, test-ordering, process quality, experiential quality

17.

Hospital Quality, Medical Charge Variation, and Patient Care Efficiency: Implications for Bundled Payment Reform Models

Mays Business School Research Paper No. 2876358
Posted: 01 Dec 2016
Seokjun Youn, Gregory R. Heim, Subodha Kumar and Chelliah Sriskandarajah
Eller College of Management, University of Arizona, Texas A&M University - Department of Information & Operations Management, Temple University - Fox School of Business and Texas A&M University

Abstract:

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Healthcare, Variation in Medical Charges, Outcome Quality, Process Quality, Bundled Payments