Martijn Hesselink

Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE)

Burg. Oudlaan 50

Rotterdam, NL 3062 PA

Netherlands

SCHOLARLY PAPERS

5

DOWNLOADS
Rank 6,967

SSRN RANKINGS

Top 6,967

in Total Papers Downloads

7,399

SSRN CITATIONS

3

CROSSREF CITATIONS

7

Scholarly Papers (5)

1.

Mystery Shopping: In-Depth Measurement of Customer Satisfaction

ERIM Report Series Reference No. ERS-2003-020-ORG
Number of pages: 12 Posted: 06 Mar 2008
Martijn Hesselink and Ton van der Wiele
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE) and Erasmus University Rotterdam (EUR) - Department of Economics
Downloads 2,487 (6,172)

Abstract:

Loading...

customer satisfaction, mystery guest, service quality

2.

Empirical Evidence for the Relation between Customer Satisfaction and Business Performance

ERIM Report Series Reference No. ERS-2001-32-ORG
Number of pages: 23 Posted: 06 Mar 2008
Paul Boselie, Martijn Hesselink and Ton van der Wiele
Tilburg University - Faculty of Social and Behavioural Sciences, Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE) and Erasmus University Rotterdam (EUR) - Department of Economics
Downloads 2,023 (8,707)
Citation 3

Abstract:

Loading...

customer satisfaction, customer behaviour, business performance improvement

3.

Employee Perception on Commitment Oriented Work Systems

ERIM Report Series Reference No. ERS-2001-02-ORG
Number of pages: 32 Posted: 06 Mar 2008
Paul Boselie, Martijn Hesselink, Jaap Paauwe and Ton van der Wiele
Tilburg University - Faculty of Social and Behavioural Sciences, Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE), Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE) and Erasmus University Rotterdam (EUR) - Department of Economics
Downloads 1,104 (22,409)

Abstract:

Loading...

human resource management, performance, commitment (versus control) systems, employee trust, perceived job security

4.

The Importance of Customer Satisfaction in Organisational Transformation

ERIM Report Series Reference No. ERS-2002-60-ORG
Number of pages: 25 Posted: 06 Mar 2008
Martijn Hesselink, Ton van der Wiele and Paul Boselie
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE), Erasmus University Rotterdam (EUR) - Department of Economics and Tilburg University - Faculty of Social and Behavioural Sciences
Downloads 911 (29,589)

Abstract:

Loading...

leadership, customer satisfaction, organisational change, temporary employment agencies

5.

Mystery Shopping: A Tool to Develop Insight into Customer Service Provision

ERIM Report Series Reference No. ERS-2004-082-ORG
Number of pages: 30 Posted: 06 Mar 2008
Martijn Hesselink, Jos van Iwaarden and Ton van der Wiele
Erasmus University Rotterdam (EUR) - Erasmus School of Economics (ESE), Erasmus Research Institute of Management (ERIM) and Erasmus University Rotterdam (EUR) - Department of Economics
Downloads 874 (31,398)

Abstract:

Loading...

service excellence, customer satisfaction, mystery shopping, mystery guest