Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC

Journal of Computer-Mediated Communication, Vol. 12, No. 1, pp. 1-23, 2006

23 Pages Posted: 24 Jul 2007

See all articles by Yoram Kalman

Yoram Kalman

University of Haifa

Gilad Ravid

University of Haifa - Graduate School of Business

Daphne Ruth Raban

School of Business Administration

Sheizaf Rafaeli

University of Haifa - Graduate School of Business

Abstract

This study examines the chronemics of response latencies in asynchronous computer-mediated communication (CMC) by analyzing three datasets comprising a total of more than 150,000 responses: email responses created by corporate employees, responses created by university students in course discussion groups, and responses to questions posted in a public, commercial online information market. Mathematical analysis of response latencies reveals a normative pattern common to all three datasets: The response latencies yielded a power-law distribution, such that most of the responses (at least 70%) were created within the average response latency of the responders, while very few (at most 4%) of the responses were created after a period longer than 10 times the average response latency. These patterns persist across diverse user populations, contexts, technologies, and average response latencies. Moreover, it is shown that the same pattern appears in traditional, spoken communication and in other forms of online media such as online surveys. The implications of this uniformity are discussed, and three normative chronemic zones are identified.

Keywords: response latencies, Asynchronous CMC

Suggested Citation

Kalman, Yoram and Ravid, Gilad and Raban, Daphne Ruth and Rafaeli, Sheizaf, Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC. Journal of Computer-Mediated Communication, Vol. 12, No. 1, pp. 1-23, 2006, Available at SSRN: https://ssrn.com/abstract=1000881

Yoram Kalman (Contact Author)

University of Haifa ( email )

Mount Carmel
Haifa, 31905
Israel

Gilad Ravid

University of Haifa - Graduate School of Business ( email )

Haifa 31905
Israel

Daphne Ruth Raban

School of Business Administration ( email )

610 Jacobs Bldg
University of Haifa
Haifa, 3498838
Israel

Sheizaf Rafaeli

University of Haifa - Graduate School of Business ( email )

Haifa 31905
Israel

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