Download this Paper Open PDF in Browser

Sermo: A Community-Based, Knowledge Ecosystem

OII DPSN Working Paper No. 7

Oll Distributed Problem-Solving Networks Conference, February 2008

11 Pages Posted: 24 Sep 2007 Last revised: 4 Dec 2015

David A. Bray

Harvard University; University of Oxford; National Defense University

Karen Croxson

Balliol College

William H. Dutton

Michigan State University - Quello Center

Benn Konsynski

Emory University - Goizueta Business School

Abstract

Our case study starts by describing the Sermo business model, the knowledge application, company financials, and potential indicators of success. Second, we examine the metrics behind the performance of Sermo and the challenges faced by its model. Third, we extend our inquiry to consider how Sermo demonstrates its value as and new ways an abstracted Sermo model could measure performance outcomes.

Throughout our case study, we will attempt to link the findings of our investigation with relevant literature streams - thus situating an empirical investigation with extant literature and theory. We do this both to extend existing literature and to synthesize our findings with relevant research. We will conclude our case study by consider a emergent themes from this case that could have universal relevance to subsequent research and practitioner-related investigations.

Keywords: distributed problem solving networks, knowledge ecosystem, organizational adaptedness, knowledge cultivation

JEL Classification: D23, D70, D83

Suggested Citation

Bray, David A. and Croxson, Karen and Dutton, William H. and Konsynski, Benn, Sermo: A Community-Based, Knowledge Ecosystem. Oll Distributed Problem-Solving Networks Conference, February 2008; Oll Distributed Problem-Solving Networks Conference, February 2008. Available at SSRN: https://ssrn.com/abstract=1016483 or http://dx.doi.org/10.2139/ssrn.1016483

David A. Bray (Contact Author)

Harvard University ( email )

1875 Cambridge Street
Cambridge, MA 02138
United States

University of Oxford

Oxford
United Kingdom

HOME PAGE: http://www.linkedin.com/in/dbray

National Defense University ( email )

Marshall Hall
300 5th Avenue
Washington, DC 20319-5066
United States

Karen Croxson

Balliol College ( email )

Oxford, England, OX1 3BJ
United States

William H. Dutton

Michigan State University - Quello Center ( email )

406 Communication Arts Building
East Lansing, MI 48824-1212
United States

HOME PAGE: http://quello.msu.edu

Benn Konsynski

Emory University - Goizueta Business School ( email )

1300 Clifton Road
Atlanta, GA 30322-2722
United States

Paper statistics

Downloads
988
Rank
17,702
Abstract Views
3,346