Approaches for Improving Rural Romanian Tourism Services Quality

8 Pages Posted: 10 Jan 2008

See all articles by Iuliana Ciochina

Iuliana Ciochina

Universitatea Constantin Brâncoveanu

Carmen Iordache

Universitatea Constantin Brâncoveanu

Laura Panoiu

Universitatea Constantin Brâncoveanu

Razvan Nicolae Decuseara

Universitatea Constantin Brâncoveanu

Ramona Chitu

Universitatea Constantin Brâncoveanu

Abstract

The specific of the touristic product and its quality depend to a large extent on the professional ability of the service staff (kindness, solitude, punctuality, promptness). Aspects related to professional ethics (correctitude, trust, honesty) are seen by the consumer as inseparable from the quality of a service. At the same time, tourist's perception on the quality of the received service depends on the level of performers' involvement.

Actually, in rural tourism, at boarding houses and agro touristic farms, the staff is interested in bringing more tourists, their offer being characterized by a thorough competition. Agro touristic boarding houses offer a wide range of accommodation places and natural food products from their own households. Each agro touristic region has its own specific features, that is, the building style, comfort, traditional kitchen. The quality of services provided to native tourists by the boarding house or agro touristic firm staff finds itself in an interdependent relation with ecological food products.

Keywords: tourist, rural tourism, touristic potential

JEL Classification: L83, M31

Suggested Citation

Ciochina, Iuliana and Iordache, Carmen and Panoiu, Laura and Decuseara, Razvan Nicolae and Chitu, Ramona, Approaches for Improving Rural Romanian Tourism Services Quality. Available at SSRN: https://ssrn.com/abstract=1031003 or http://dx.doi.org/10.2139/ssrn.1031003

Iuliana Ciochina (Contact Author)

Universitatea Constantin Brâncoveanu ( email )

Ribinelor 14-16
Piteşti
Romania

Carmen Iordache

Universitatea Constantin Brâncoveanu ( email )

Ribinelor 14-16
Piteşti
Romania

Laura Panoiu

Universitatea Constantin Brâncoveanu ( email )

Ribinelor 14-16
Piteşti
Romania

Razvan Nicolae Decuseara

Universitatea Constantin Brâncoveanu ( email )

Ribinelor 14-16
Piteşti
Romania

Ramona Chitu

Universitatea Constantin Brâncoveanu ( email )

Ribinelor 14-16
Piteşti
Romania

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