A Handbook-Based Methodology for Redesigning Business Processes

23 Pages Posted: 6 Dec 2007  

Mark Klein

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Claudio Petti

Department of Engineering for Innovation - University of Salento

Date Written: 1/1/2006

Abstract

This paper presents a structured methodology, based on the use of a handbook of process models, for redesigning business processes. The methodology is illustrated using examples from the agri-food supply chain domain. We discuss the strengths and weaknesses of this approach, and identify avenues for further work.

Keywords: handbook, business processes

Suggested Citation

Klein, Mark and Petti, Claudio, A Handbook-Based Methodology for Redesigning Business Processes (1/1/2006). MIT Sloan Research Paper No. 4569-06. Available at SSRN: https://ssrn.com/abstract=1041061 or http://dx.doi.org/10.2139/ssrn.1041061

Mark Klein (Contact Author)

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

NE20-336
Cambridge, MA 02142
United States
617-253-6796 (Phone)

Claudio Petti

Department of Engineering for Innovation - University of Salento ( email )

via Taranto 35
Piazza Tancredi, N.7
Lecce, (LE) 73100
Italy
+39 0832 297915 (Phone)
+39 0832 297927 (Fax)

HOME PAGE: http://www.linkedin.com/in/claudiopetti

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