Managing the Paradoxes of Mobile Technology

Information Systems Management, Vol. 22, No. 4, pp. 7-23, Fall 2005

35 Pages Posted: 12 Dec 2007

See all articles by Karl Reiner Lang

Karl Reiner Lang

City University of New York (CUNY) - Paul H. Chook Department of Information Systems & Statistics

Sirkka Jarvenpaa

University of Texas at Austin - Red McCombs School of Business

Abstract

This paper reports on a large-scale, international focus group study that examined the user experience of mobile technology users in Hong Kong, Japan, Finland, and the U.S. We identify eight central mobile technology paradoxes that shape user experience and behavior. We suggest possible design features that relate to the experienced paradoxes and discuss how they could be better managed.

Suggested Citation

Lang, Karl Reiner and Jarvenpaa, Sirkka, Managing the Paradoxes of Mobile Technology. Information Systems Management, Vol. 22, No. 4, pp. 7-23, Fall 2005, Available at SSRN: https://ssrn.com/abstract=1070161

Karl Reiner Lang (Contact Author)

City University of New York (CUNY) - Paul H. Chook Department of Information Systems & Statistics ( email )

17 Lexington Avenue
New York, NY 10010
United States
646-312-3370 (Phone)
646-312-3351 (Fax)

Sirkka Jarvenpaa

University of Texas at Austin - Red McCombs School of Business ( email )

Austin, TX 78712
United States

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