Are Employees Really Satisfied with ICT?

28 Pages Posted: 28 Jan 2008

See all articles by Ludivine Martin

Ludivine Martin

Centre de Recherche en Économie et Management (CREM); M@rsouin

Nathalie Colombier

Centre de Recherche en Économie et Management (CREM); M@rsouin

Thierry Pénard

Université de Rennes 1 - Faculte de Sciences Economiques; Armorican Mole for Research on the Information Society and Uses of the Internet; Centre de Recherche en Économie et Management (CREM)

Date Written: January 2008

Abstract

The diffusion of Information and Communication Technologies (ICT) within firms induces organizational changes which modify employee perceptions of working conditions. This article aims to evaluate the effects of the use of cell phones, computers and the Internet on job satisfaction, and especially to distinguish between direct effects (due to ICT) and indirect effects (due to ICT combined with organizational changes). We have used a survey conducted by the INSEE (French national statistic institute) in October 2005 on standards of living in French households. Econometric results show that these three technologies have complementary and globally positive impacts on job satisfaction, especially the computer. As for the cell phone, it has ambivalent effects, as it is also a source of stress for the employee. Finally, our results show the existence of direct and indirect effects of ICT, effects which can sometimes cancel out or reinforce each other.

Keywords: ICT, Job satisfaction, Organizational changes

JEL Classification: O33, J81, J28

Suggested Citation

Martin, Ludivine and Colombier, Nathalie and Pénard, Thierry, Are Employees Really Satisfied with ICT? (January 2008). Available at SSRN: https://ssrn.com/abstract=1086363 or http://dx.doi.org/10.2139/ssrn.1086363

Ludivine Martin

Centre de Recherche en Économie et Management (CREM) ( email )

7 place Hoche
Rennes, Bretagne 35065
France

M@rsouin ( email )

France

Nathalie Colombier

Centre de Recherche en Économie et Management (CREM) ( email )

7 place Hoche
Rennes, Bretagne 35065
France

M@rsouin ( email )

France

Thierry Pénard (Contact Author)

Université de Rennes 1 - Faculte de Sciences Economiques ( email )

7, Place Hoche
35000 Rennes
France

Armorican Mole for Research on the Information Society and Uses of the Internet ( email )

France

Centre de Recherche en Économie et Management (CREM) ( email )

7 place Hoche
Rennes, Bretagne 35065
France

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