Are Employees Really Satisfied with ICT?
28 Pages Posted: 28 Jan 2008
Date Written: January 2008
The diffusion of Information and Communication Technologies (ICT) within firms induces organizational changes which modify employee perceptions of working conditions. This article aims to evaluate the effects of the use of cell phones, computers and the Internet on job satisfaction, and especially to distinguish between direct effects (due to ICT) and indirect effects (due to ICT combined with organizational changes). We have used a survey conducted by the INSEE (French national statistic institute) in October 2005 on standards of living in French households. Econometric results show that these three technologies have complementary and globally positive impacts on job satisfaction, especially the computer. As for the cell phone, it has ambivalent effects, as it is also a source of stress for the employee. Finally, our results show the existence of direct and indirect effects of ICT, effects which can sometimes cancel out or reinforce each other.
Keywords: ICT, Job satisfaction, Organizational changes
JEL Classification: O33, J81, J28
Suggested Citation: Suggested Citation