Exploring the Relationship between Emotion Display Rules and Social Norms and Their Influence on Anger Expressions in Organizations

31 Pages Posted: 25 Jan 2008

See all articles by Ronda Roberts Callister

Ronda Roberts Callister

Utah State University - Huntsman School of Business

Barbara Gray

Pennsylvania State University - Center for Research in Conflict and Negotiation (CRCN)

Donald E. Gibson

Fairfield University - Charles F. Dolan School of Business

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department

Joo-Seng Tan

Nanyang Technological University (NTU)

Date Written: 2007

Abstract

This is a qualitative theory-building study that examines the relationship between organizational display rules and social norms (e.g. occupational, status and personal norms) and their influence on anger expressions in the workplace. The emotional labor literature has focused on the impact of organizational display rules which typically work to constrain anger expressions. This study extends this work by also examining how other social norms can impact anger expressions when display rules are weak or absent. Results show that organizational values and occupational, status, and personal norms each have influence depending upon the characteristics of the organizational context.

Suggested Citation

Roberts Callister, Ronda and Gray, Barbara and Gibson, Donald E. and Schweitzer, Maurice E. and Tan, Joo-Seng, Exploring the Relationship between Emotion Display Rules and Social Norms and Their Influence on Anger Expressions in Organizations (2007). IACM 2007 Meetings Paper. Available at SSRN: https://ssrn.com/abstract=1087354 or http://dx.doi.org/10.2139/ssrn.1087354

Ronda Roberts Callister (Contact Author)

Utah State University - Huntsman School of Business ( email )

3500 Old Main Hill
Department of Management and Human Resources
Logan, UT 84322-3500
435-797-1905 (Phone)
435-797-1091 (Fax)

Barbara Gray

Pennsylvania State University - Center for Research in Conflict and Negotiation (CRCN) ( email )

408 Beam Business Admin. Bldg.
University Park, PA 16802
United States
814-865-3822 (Phone)
814-863-7261 (Fax)

HOME PAGE: http://www.personal.psu.edu/b9g/

Donald E. Gibson

Fairfield University - Charles F. Dolan School of Business ( email )

N. Benson Road
Fairfield, CT 06824
United States
203-254-4000, ext. 2841 (Phone)
203-254-4105 (Fax)

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department ( email )

Philadelphia, PA 19104
United States
215-898-4776 (Phone)
215-898-3664 (Fax)

Joo-Seng Tan

Nanyang Technological University (NTU) ( email )

S3 B2-A28 Nanyang Avenue
Singapore, 639798
Singapore

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