An Experimental Investigation of Web-Based Information Systems Success in the Context of Electronic Commerce

Abstract

In this paper, we examined Web-based information systems success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction, Decision Support Satisfaction, and Interface Satisfaction. The model explains approximately fifty percent of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information system success. In light of these findings, implications for theory and practice are discussed.

Keywords: Web Information Systems, Electronic Commerce Success Metrics, Information Systems Success, Technology Acceptance Model, User Satisfaction, Partial Least Squares