An Experimental Investigation of Web-Based Information Systems Success in the Context of Electronic Commerce

Decision Support Systems, Vol. 39, No. 3, pp. 485-503, 2005

Posted: 12 Feb 2008

See all articles by Edward J Garrity

Edward J Garrity

Canisius College

Bonnie Glassberg

Miami University of Ohio

Yong Jin Kim

SUNY at Binghamton - School of Management

G. L. Sanders

SUNY at Buffalo - School of Management; State University of New York (SUNY) - Management Science and Systems

Seung Kyoon Shin

The University of Rhode Island

Abstract

In this paper, we examined Web-based information systems success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction, Decision Support Satisfaction, and Interface Satisfaction. The model explains approximately fifty percent of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information system success. In light of these findings, implications for theory and practice are discussed.

Keywords: Web Information Systems, Electronic Commerce Success Metrics, Information Systems Success, Technology Acceptance Model, User Satisfaction, Partial Least Squares

Suggested Citation

Garrity, Edward J and Glassberg, Bonnie and Kim, Yong Jin and Sanders, G. Lawrence and Shin, Seung Kyoon, An Experimental Investigation of Web-Based Information Systems Success in the Context of Electronic Commerce. Decision Support Systems, Vol. 39, No. 3, pp. 485-503, 2005, Available at SSRN: https://ssrn.com/abstract=1091928

Edward J Garrity (Contact Author)

Canisius College ( email )

United States

Bonnie Glassberg

Miami University of Ohio ( email )

Oxford, OH 45056
United States

Yong Jin Kim

SUNY at Binghamton - School of Management ( email )

P.O. Box 6015
Binghamton, NY 13902-6015
United States

G. Lawrence Sanders

SUNY at Buffalo - School of Management ( email )

Jacobs Management Center
Buffalo, NY 14222
United States

State University of New York (SUNY) - Management Science and Systems ( email )

United States

Seung Kyoon Shin

The University of Rhode Island ( email )

7 Lippitt Road
Kingston, RI 02881
United States
401-874-5543 (Phone)

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