Studying Microscopic Peer-to-Peer Communication Patterns

Abstract

This paper describes first results of an ongoing research effort using real time data collected by social badges to correlate temporal changes in social interaction patterns with performance of individual actors and groups. Towards that goal we analyzed social interaction among a team of employees at a bank in Germany, and developed a set of interventions for more efficient collaboration. In particular, we were able to identify typical meeting patterns, and to distinguish between creative and high-executing knowledge work based on the interaction pattern.

Keywords: social networks, social badges, organizational behavior, communication flow, network structure

JEL Classification: M12, C80, M14