Methodological Challenges in Measuring Cost and Quality of Access to Justice
TISCO Working Paper Series on Civil Law and Conflict Resolution Systems No. 002/2008
36 Pages Posted: 3 Mar 2008 Last revised: 4 Feb 2010
Date Written: January 10, 2007
In this paper we discuss the development of a measurement framework for estimation of cost and quality of justice. We discuss the interrelations between supply and demand perspectives on justice and their implications for choosing units of analysis. To measure the experiences of end users with cost and quality of justice we propose a model in which paths to justice are the principal units of analysis and individuals are units of measurement. Paths to justice are conceptualized and operationalized in slightly narrower terms than the approach, used by the research on legal needs. Specific strategies for sampling and collecting data from end users from justice are reviewed and assessed for validity and reliability.
Keywords: justice, access to justice, measurement, costs of justice, quality of justice, empirical legal research, methodology, legal, surveys, quantitative, qualitative
JEL Classification: K1, K0, K41, C93
Suggested Citation: Suggested Citation