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https://ssrn.com/abstract=1100622
 
 

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Consequences of Conflict between Supervisor and Subordinates on Well-Being at Work


Miriam Benitez


University of Seville

Jose Guerra


Universidad San Pablo CEU

Francisco J. Medina


University of Seville - Department of Social Psychology

Ines Martinez


University of Seville - Department of Social Psychology

Lourdes Munduate Jaca


University of Seville - Department of Social Psychology

2007

IACM 2007 Meetings Paper

Abstract:     
Theory and research on negotiation has been traditionally focused on conflicts within the same level of hierarchy, paying little attention to supervisor- subordinate conflict. Based on previous literature and focusing on supervisor-subordinate relationship, the present study has a two-fold purpose. First, we intend to confirm the widely accepted typology on intragroup conflict (task vs relationship conflict) in workers from different hierarchical levels. Second, we intend to explore the relationship between supervisor-subordinate conflict and well-being at work (job satisfaction and burnout). In this study, we administered self-reported measures to 305 hotel employees. Confirmatory factor analysis results support the existence of two types of conflict on supervisor-subordinate interactions - task versus relationship conflict - confirming the classical typology found on studies with workers on the same level of hierarchy. Multiple regression analyses suggest that when the level of relationship conflict is high, an increase on the task conflict level does not reduce job satisfaction. However, when the level of relationship conflict is low, an increase on the task conflict levels reduces job satisfaction. Method of Baron and Kenny (1986), support that relationship conflict mediates the relationship between task conflict and burnout. Findings theoretical and practical implications are discussed and suggestions for further research are made.

Number of Pages in PDF File: 30

Keywords: supervisor-subordinate conflict, job satisfaction and burnout


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Date posted: March 4, 2008  

Suggested Citation

Benitez, Miriam and Guerra, Jose and Medina, Francisco J. and Martinez, Ines and Munduate Jaca, Lourdes, Consequences of Conflict between Supervisor and Subordinates on Well-Being at Work (2007). IACM 2007 Meetings Paper. Available at SSRN: https://ssrn.com/abstract=1100622 or http://dx.doi.org/10.2139/ssrn.1100622

Contact Information

Miriam Benitez (Contact Author)
University of Seville ( email )
Avda. del Cid s/n
Sevilla, Sevilla 41004
Spain
Jose Guerra
Universidad San Pablo CEU
Issac Peral, 58
28040 Madrid, 28003
Spain
Francisco José Medina Díaz
University of Seville - Department of Social Psychology ( email )
Camilo Jose Cela s/n
Sevilla, 41018
Spain
Ines Martinez
University of Seville - Department of Social Psychology ( email )
Camilo Jose Cela s/n
Sevilla, 41018
Spain
Lourdes Munduate Jaca
University of Seville - Department of Social Psychology ( email )
Camilo Jose Cela s/n
Sevilla, 41018
Spain
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