Managing Coprovision: Using Expectancy Theory to Overcome the Free-Rider Problem

Journal of Public Administration Research and Theory, Vol. 4, No. 2, pp. 179-196, 1994

18 Pages Posted: 22 Apr 2008

See all articles by Fred Thompson

Fred Thompson

Willamette University - Atkinson Graduate School of Management

Abstract

This article shows how to design and organize the delivery of public services to promote the kinds of co-productive behavior needed to make public efforts effective. Second, it specifies human-resource management practices that foster an inclination on the part of public employees to encourage citizens to contribute their attention and efforts to the production and delivery of public services. Last, it outlines the kind of institutional arrangements that are needed to capitalize on the voluntary, cooperative behavior of citizens.

Keywords: coproduction, coprovision, HRM, Information costs, transaction costs, excludability, exhaustablity

JEL Classification: D73, D80, D23, L22, L33, L13

Suggested Citation

Thompson, Fred, Managing Coprovision: Using Expectancy Theory to Overcome the Free-Rider Problem. Journal of Public Administration Research and Theory, Vol. 4, No. 2, pp. 179-196, 1994. Available at SSRN: https://ssrn.com/abstract=1123709

Fred Thompson (Contact Author)

Willamette University - Atkinson Graduate School of Management ( email )

900 State Street
Salem, OR 97301
United States
503-370-6228 (Phone)
503-370-3011 (Fax)

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