Affect, Appraisal, and Consumer Judgment
13 Pages Posted: 13 May 2008
Date Written: 2004
When consumers receive verbal information about a product's attributes,the influence of the affect they are experiencing on their product evaluations depends on their belief that the product should be judged on the basis of hedonic versus utilitarian criteria. When consumers see the product before they receive attribute information, however, the product's appearance can stimulate them to form an affect-based initial impression that they later use as a basis for judgments independent of the criteria they would otherwise apply. Consequently, the mood that consumers happen to be in has different effects on their judgments than it would otherwise.
Keywords: Affect, Appraisal, Mood Effect, Consumer Judgment
JEL Classification: C91, M30, M31
Suggested Citation: Suggested Citation