Managing Performance with the Balanced Scorecard - The Case of the European Clearing Industry
Frankfurt am Main efinancelab Discussion Paper No. 12/2008
22 Pages Posted: 19 May 2008 Last revised: 16 Mar 2011
European clearing houses are facing competition on their home markets for the first time. In order to meet this new challenge, the management of a clearing house needs to identify its stakeholders and their interests and must define a strategy including financial and non-financial aims, which have to be clearly communicated internally. We introduce the Balanced Scorecard as a funded and holistic approach for the management of a clearing house. To meet the specifics of the clearing industry, we present an adjustment and extension of Kaplan and Norton's original concept. Particularly risk management requires detailed consideration. We therefore add risk management as a separate perspective and integrate competition and IT into the modified Balanced Scorecard.
Keywords: Network Industries, Financial Infrastructures, Management Information Systems, Balanced Scorecard, Stakeholder Value Theory, Clearing and Settlement
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