Deriving a Holistic Performance Measurement System for the European Clearing Industry
14th Americas Conference in Information Systems, Toronto, Canada
14 Pages Posted: 21 May 2008 Last revised: 16 Mar 2011
Date Written: 2008
European clearing houses are facing competition on their home markets for the first time. In order to meet this new challenge, the management of a clearing house needs to identify its stakeholders and their interests and must define a strategy including financial and non-financial aims. We introduce the Balanced Scorecard as a funded and holistic approach for the management of a clearing house. To meet the specifics of the clearing industry, we present an adjustment and extension of Kaplan and Norton's original concept. Particularly risk management requires detailed consideration. We therefore add risk management as a separate perspective and integrate competition and IT into the modified Balanced Scorecard. Furthermore, we outline our research model for the validation of the modifications.
Keywords: Network Industries, Financial Infrastructures, Management Information Systems, Balanced Scorecard, Stakeholder Value
JEL Classification: M40, M41, M46, M47, G21, G34
Suggested Citation: Suggested Citation