Deriving a Holistic Performance Measurement System for the European Clearing Industry

14th Americas Conference in Information Systems, Toronto, Canada

14 Pages Posted: 21 May 2008 Last revised: 16 Mar 2011

See all articles by Michael Chlistalla

Michael Chlistalla

Goethe University Frankfurt Faculty of Economics and Business Administration

Torsten Schaper

Deutsche Börse Group

Date Written: 2008

Abstract

European clearing houses are facing competition on their home markets for the first time. In order to meet this new challenge, the management of a clearing house needs to identify its stakeholders and their interests and must define a strategy including financial and non-financial aims. We introduce the Balanced Scorecard as a funded and holistic approach for the management of a clearing house. To meet the specifics of the clearing industry, we present an adjustment and extension of Kaplan and Norton's original concept. Particularly risk management requires detailed consideration. We therefore add risk management as a separate perspective and integrate competition and IT into the modified Balanced Scorecard. Furthermore, we outline our research model for the validation of the modifications.

Keywords: Network Industries, Financial Infrastructures, Management Information Systems, Balanced Scorecard, Stakeholder Value

JEL Classification: M40, M41, M46, M47, G21, G34

Suggested Citation

Chlistalla, Michael and Schaper, Torsten, Deriving a Holistic Performance Measurement System for the European Clearing Industry (2008). 14th Americas Conference in Information Systems, Toronto, Canada. Available at SSRN: https://ssrn.com/abstract=1134828

Michael Chlistalla (Contact Author)

Goethe University Frankfurt Faculty of Economics and Business Administration ( email )

Grueneburgplatz 1
Frankfurt am Main, 60323
Germany

HOME PAGE: http://www.efinancelab.de/no_cache/team/?user_wiwipubs_pi2[showUid]=686

Torsten Schaper

Deutsche Börse Group ( email )

Frankfurt, 60485
Germany

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